Oyo Rooms — Room complaint

Address: ujjain

On date 14/05/2024 i have booked a room at hotel shree poornagiri 201 bhagatsingh marg, jaisingh pura near mahakal lok opp mahakal temple ujjain madhya pradesh.when i visited at hotel they had denied my booking so i had to stay in another hotel. simplepay channel asking me to pay 802 rupees for booking amount that I did not use the service. kindly take an appropriate action.