OYO Rooms Complaints & Reviews

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

Hi,

I made a booking (H3VO6310) using the OYO app. The booking was for initially 3rd-9th March 2023, however due to personal reasons I had to check out on 4th March itself. Per my discussion with the Customer support team, they told me that they will deduct 1 night fee as penalty and will refund the rest of the amount, but till date I haven't got my refund.

Total Amount paid - Rs. 7909
Amount per Night - 1318
After deducting amount for 2 nights (3-4th March), the balance amount to be refunded was Rs. 5273.

Please help in processing the refund

I had done a booking through gpay on 18th april 2023 for rs 573 at 10:38 pm but i did not recieve any booking id or booking confirmation from oyo, and my money is deducted from my account.when i tried contacting the customer support, they said they cannot resolve this issue, but my money is showing deducted
I have the transaction id as my proof
This is absolute worst service from oyo and i demand an immediate refund/response

I have booke a room on 17 april 2023 for dates 22 april-23 april. I had done payment of rs 606 and after that when i checked on app it started showing booking on 17 april itself .i immediately called customer service +[protected] and told them .they told me its some software glitch and they told me they will cancel the booking and i will be refunded full.they cancel and made new booking and i had to make new payment as they told me i will recieve refund in 2-3 hours .now when i chec on app it say cancellation charges 606 rs .i tried calling them on +[protected] but now when i chose refund option it says either to go previous menu or main menu everytime.
I feel i am cheated.

Didn't get refund of my cansellation on 13th April

I have booked a Hotel for 21 April till 25th April 2023. I had to cancel the booking 4days in advance as the Hotel is not picking up any calls. Normally the refund is supposed to reflect directly in the wallet, but this time is not the case. I called the customer support and they said they need to initiate the refund from their side, they kept me in wait for 20mins and said they have initiated the refund which will take 7 TO 14DAYS!!!
I have to book another hotel, how am i supposed to wait for 7 to 14DAYS? I have called 2-3 times and every time they are saying the same stuff and telling to wait 14Days.
The amount is 7274.
Booking ID : PLTY5658

After numerous amount of calls to your customer services, which promised me a refund of my amount for a booking that has been cancelled due to modification reasons, the refund still haven’t been received yet after a month, and even after numerous calls the customer services turned out to be pointless, booking ID K7617145, Ticket number [protected]

I booked a room in hotel orient comfort on 15th April through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 772₹ apart from 428₹ which I paid while booking, so total bill was summed up to 1200. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 772₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

My checkin at hotel orient classic nagpur was denied even after booking and paying in advance through oyo app. My booking ID is LAUY1094. Please look into this and help me get my refund of 409₹ as this is totally unfair from hotel management. I have shared screenshot of my booking.

I made a transaction for booking a hotel via oyo rooms on 24th march 2023 with transaction amount of 2384/- ( from my sbi saving account). But my booking was modified by the hotel staffs at the last minute of checkin time(29 March 2023) without any information (I booked the room for two persons and they changed it, for only one person).Then I contact oyo customer care and they told me that the hotel owner didn't attend their calls . And oyo force me to cancel my booking and rebook same room with another transaction, also the room rate increase at that time .So I cancel my booking and denied to rebook. And it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. Now oyo customer care didn't respond properly they didn't connect my call to billing section.

Booking ID XTYH4513
On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5 kilometers away, by auto. However, upon reaching the hotel and presenting my booking details, I was shocked when the hotel staff denied me the booking. They informed me that they did not have any rooms available at the price I had booked and demanded an additional payment of Rs. 1200 to provide me with a room. I was taken aback by this sudden change and felt deceived as I had already paid the prepayment and relied on the confirmation from the OYO app.

Considering that I was in a different city and traveling alone, I was left with no choice but to pay the extra amount in order to secure accommodation for the night. It was distressing to be put in such a situation, where I had to pay more than the initially agreed upon price for a confirmed booking.

To make matters worse, when I raised the issue with OYO, they were unhelpful and provided me with a meager refund of only Rs. 132, which was far less than the additional amount I had to pay to the hotel. This left me feeling cheated and dissatisfied with the services of both OYO Hotels and the hotel staff.

As a consumer, I feel that I was subjected to unfair treatment and misleading information by OYO Hotels and the hotel staff. It was extremely inconvenient and financially burdensome to be forced to pay an additional amount at the hotel despite having a confirmed booking through the OYO app. The uncooperative attitude of OYO in resolving the issue and the inadequate refund offered further added to my dissatisfaction.

I believe that OYO Hotels and the hotel staff's conduct was unethical and violated my consumer rights. I am seeking assistance from the consumer forum to address this issue and seek appropriate resolution and compensation for the inconvenience, financial loss, and mental distress caused by this experience.

On a recent trip, I decided to book a hotel through the "OYO Hotels" online app. After browsing through the options, I found a hotel named "OYO The Avenue Residency Near Leisure Valley Park" that seemed to be conveniently located and within my budget. The app asked for a prepayment of Rs. 532, which I made through UPI mode to confirm the booking.

I traveled to the hotel, which was approximately 5 kilometers away, by auto. However, upon reaching the hotel and presenting my booking details, I was shocked when the hotel staff denied me the booking. They informed me that they did not have any rooms available at the price I had booked and demanded an additional payment of Rs. 1200 to provide me with a room. I was taken aback by this sudden change and felt deceived as I had already paid the prepayment and relied on the confirmation from the OYO app.

Considering that I was in a different city and traveling alone, I was left with no choice but to pay the extra amount in order to secure accommodation for the night. It was distressing to be put in such a situation, where I had to pay more than the initially agreed upon price for a confirmed booking.

To make matters worse, when I raised the issue with OYO, they were unhelpful and provided me with a meager refund of only Rs. 132, which was far less than the additional amount I had to pay to the hotel. This left me feeling cheated and dissatisfied with the services of both OYO Hotels and the hotel staff.

As a consumer, I feel that I was subjected to unfair treatment and misleading information by OYO Hotels and the hotel staff. It was extremely inconvenient and financially burdensome to be forced to pay an additional amount at the hotel despite having a confirmed booking through the OYO app. The uncooperative attitude of OYO in resolving the issue and the inadequate refund offered further added to my dissatisfaction.

I believe that OYO Hotels and the hotel staff's conduct was unethical and violated my consumer rights. I am seeking assistance from the consumer forum to address this issue and seek appropriate resolution and compensation for the inconvenience, financial loss, and mental distress caused by this experience.

I booked an Oyo rooms(collection o RCC blizz) Hyderabad for 5 days based on images given in Oyo app. I was travelling with my wife and 1.5 years old baby. When I reached hotel they have asked me to pay before seeing the rooms. I made the payment and when I see the room it was totally different, dirty rooms, dirty bathroom, no proper lights, no no clean Beds, so I have immedieatly vacated the room and booked a different room. When I called oyo they telling cannot refund the amount as per policy and cannot do physical verification of hotels. This is totally fradulent activitu from the hotel and the OYo

The property refused to checked in and charged Rs. 1400 extra for the room. They forced to cancel the room booked by OYO. They refused the accept coupon given by OYO.
I was with my baby so I have done what they said. But that's not fare and healthy for us and for other OYO. customers.

Searching for hotel booking on Oyo app,
Select hotel at Pune for booking, tab given in app for payment I make payment by Paytm UPI option on Oyo app. Payment done, amount deducted but hotel booking status not recievd on any communication area, in Oyo app too, booking not confirm.
So kindly resolve, and refund may money

On 14th April I booked a hotel in Chandigarh from Oyo and I paid the amount through net banking and booking was not confirmed by the team.
Then I called customer service and they abused me and said you are lying.
No refund nothing...
Not acceptable.shameful for such a big unicorn.
My reference no. for transaction is:
IGAPLDBUD5

Refund or confirm as soon as possible...

I have been asked to share my aacount details, but after sharing details, they are not responding to emails and not even replying.

Oyo agent has helped me to book a room he sent me the link to pay amount which was Rs.3280, inspite of this he didn't share any booking details for me my amount has been debited, and Oyo coustomer service is very poor to help me.can I get my money

My booking at OYO was automatically cancelled by the hotel and even after so many tries I am not getting my refund. Whenever I call for customer support, they are booking another hotel for me without even asking me and then keeping my call on hold for 10-15 minutes and disconnecting afterwards. I have call recordings of the same.

I regret to inform you that I am highly disappointed by this service. My refund is not initiated till today. Please do the needful and refund my amount as soon as possible.
Details of my booking :-
Booking Id - DSDP3471
Booked on :- 10th April, 2023
Payment of rs 912 was done by me through UPI

Please refund my amount as soon as possible.

I have booked hotel for two days but it is still showing pending but the money is debited from my account.