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[Resolved]  Oyo Rooms — Room did not match the pictures as uploaded

I booked a room on the morning of 14th March 2023, I went there in the evening and found that the room I booked (saw on the website) did not resemble with the room I was getting. Moreover they did not provide the tv and queen size bed as promised. When I asked to shift me to another room they said that they will give it provided I pay them another Rs700. I asked them for a refund, they said that they can't do anything and to contact about this to oyo rooms. I did not check in the room they said that they will mail oyo about this, only then will i get my refund back. Later I found out that they checked me out. I did not even check in, so I request you to give me complete refund.

Booking ID: PA4O9760
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Mar 18, 2023
Complaint marked as Resolved 
I got a call from the customer care of oyo, told them about what happened. That I did not even check in and the hotel checked me out. They said they will contact the hotel and then resolve the issue regarding my refund. Now Oyo has completely refunded the booking amount. Thank you.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hey Abhi, we regret the inconvenience caused to you. OYO aims to provide all its users with the best hotel booking experience. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
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As checked, our team has assisted you with your concern. For any other assistance, please feel free to write to us. ~Team OYO
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As checked, our team has assisted you with your concern. For any other assistance, please feel free to write to us. ~Team OYO
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