[Resolved]  Pai International — 2 burner gas stove

Address:

66, 1ST SAGE, 7TH CROSS BRINDAVAN EXTENSION, Mysore, Karnataka, 570020

Dear sir,

With reference to the above subject, as we have purchased an 2 burner gas stove of prestige make from your showroom at vijayanagar 2nd stage, mysore 570020 on 11.01.2020 for the festival.
On 15.01.2020 the festival day when we started cooking on the new stove, lot of yellow flame was coming and getting our vessels black, and there was no pressure, to get and 1/4 lts of milk to boil it takes min 25-30 min in the bigger burner itself, then kindly think for the small burner.
We had compliant and your person has come and done some repair which was lived for only 10 minutes and the same problem is occurring and again we complained, but the service person not yet attended the fault, he says the jet has been faulty, it has to be change, but on multiple calls he has just skipping the dates that the material has not come, and i am here and i am there, i will come next week, and today when we called he says once again you register the compliant then i will come,
Kindly send another service person to us and we have a doubt that he changes the material from the recycled stock, not the newer one.
We are just disturbed by this for multiple times, kindly look into the matter and get us the solution permanently solved
For this ugadhi festival we were planning to get an led tv from your show room but looking after this we has to hesitate to move on...

Actually we have lot of faith in your house hold articles which were purchased from your showroom, but this time we are totally dis-appointed

Kindly look in to the matter and resolve the issue or kindly replace the stove with another one.

With regards

Prasad
[protected]
66, 1st stage, brindavan extension, mysore - 570020