[Resolved] Pai International — damaged / used vacuum sold

M

M.H.Asif

Mar 10, 2020

Address: 560045

I purchased a new eureka forbes vacuum cleaner on thursday 5th march 2020 & 8 : 30 pm from pai international hrbr (7940) branch along with 1 year additional extended warranty.

I unpacked the vacuum on sunday 8th march & was very excited to start using the vacuum.

Unfortunately i found that there is a defect in the vacuum. The lid does not lock oneside resulting in no proper suction.

I also observed an arrow mark drawn on the handle perhaps with a marker or a pen.

It’s very surprising & it indicates that it’s a used vacuum cleaner.

There is no visible external box damage.

I have called pai helpline on[protected] & the executive told that they cannot replace the vacuum & advised to contact eureka hepline

After requesting the executive raised a compliant & i later received a message with service request number # [protected].

Since then no response from either pai or eureka forbes. I am stuck with a vacuum that i have paid for and can't use.

+2 photos

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Aug 6, 2021

Complaint marked as Resolved

Mar 20, 2020

Updated by M.H.Asif Hello Anita,

I received a replacement yesterday 19 th March 2020 under - Invoice # 0818034 || Service Request number # [protected]. unfortunately the replacement is also damaged.

I have raised a new complaint again today 20th March 2020 .Service Request # [protected].

I do not want a technican to repair manufacturing defect and neither want a replacement again... I want an upgrade or a refund .

Kindly provide your email or contact number to proceed further.

Regards,

M.H.Asif

Verified Support

Dec 17, 2020

Pai international Electronics Customer Care's response Dear Customer,

Greetings from Pai International.

We believe that this complaint has been addressed & resolved. We look forward to assist you better in future and retain you as a loyal customer of PAI.

Verified Support

Dec 28, 2020

Pai international Electronics Customer Care's response Dear Customer,

Greetings from Pai International.

We believe that this complaint has been addressed & resolved. We look forward to assist you better in future and retain you as a loyal customer of PAI.

Now that the complaint is resolved we request you to “Mark Complaint as Resolved " in the consumer complaint forum by clicking on “My Complaints” section & mark resolved.

This will further help us to serve our loyal customer better in addressing the issue faster. Also write us on [protected]@paicrm.in or call us on[protected].

Regards,
Pai International Ltd

Verified Support

Jan 12, 2021

Pai international Electronics Customer Care's response Dear Customer,

Greetings from Pai International.

I believe the product is working fine. We request you to mark this complaint as resolved, you may reach us on[protected] for any quires also whatsapp us on [protected]. We will be happy to assist you.

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Comments

Eureka Forbes Customer Care

from New Delhi, Delhi

Mar 19, 2020

Dear Asif,

I'll definitely look into this and assist you with the same. Kindly send in your registered contact number/customer ID via message. I'll surely have someone from my team get in touch with you for further help.

Regards,
Anita

Reply

Eureka Forbes Customer Care's response, Mar 20, 2020

Dear Asif,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

M

M.H.Asif

Mar 22, 2020

No calls, No reply to the emails that I have sent, Pathetic service as the product...when can I expect my refund ?

Reply

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