| Address: | Hyderabad, Andhra Pradesh, 500072 |
| Website: | consumer complaints |
Dear team,
It is shameful that mobile counter executive behave in such a aggressive way with me today when i visited pai electronic showroom, kukutpally.
I has challenged me to come out of showroom. He has taken off his watch and pai badage and started showing his misbehaviour and other executive is seen stopping him and saying please forgive him and do not be aggressive.
Now we must know why this incident has taken place at the first instance.
This is not the first time i have visited or purchased the product from kukutpally showroom, i have brought many products and never was upset.
The executive is acting very smartly and giving all over smart answers and cross questioning customer. He is saying you are provided free glass cover and back cover and you have concerns you must keep your month shut and collect and move out without speaking a single word.
I visited showroom to speak with ali but it seems he resigned and his last working days was yesterday. I asked him and he says move out or call ali we shall not help you and on any request or query he is acting more like hero and feels like he is very smart.
I asked him first you say me what do you mean you are giving for free, i have done payment and based on the deal i am asking you and i have every right to get better quality.
The glass cover is not fixed properly and back cover that was given was of low quality, ali promised to give me mat finished black cover.
I also shared with him that i called ali and there is no response and when i visit you are behaving in such a way.
Executive answers or attending customer is not at all in professional way. Last time i came to purchase lg mobile but later i was forced purchased from bajaj electronics due to high price different.
I brought many products from showroom.
I am sure all the incident is capture in the cctv and you can review the same. Apart from this there was huddle was taking place and we have such a big outcome and none of the pai staff including the manager shown any interest to come and interference and sort out the concern.
It is shameful to see the customer was challenged and using abusing language. I personally feel what may be the outcome of our words but challenging customer to come out of showroom and showing abusive gestures and actions is completely wrong.
I am ready for the any inquiry / questioning.
Below are the points:
I have not given coupons, once the payment is done and was informed that no coupons on samsung mobile phones
Glass cover is not pasted/fixed correctly on mobile.
On the day of purchased 90% showroom lights are turned off (Time was around 10.15 pm).
Incorrect billing (I was looking to redeem points)
Also i shared more details on facebook chat window and will never step again in the showroom if no proper action is taken in this regard.
Date of incident august 20, 2017, time : around 11 am.
Bill number 044410
Invoice serial number : kukt-3853
Regards,
Ashish
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