Pai International — sofa quality

Address:

Visakhapatnam, Andhra Pradesh, 530026

We bought Sofa for 65K from Pai International, Gajuwaka branch in March/April 2018 . The Sofa lower part came out within 3 months of our purchase . When checked we found they have attached bell pins to support few items in the sofa lower part . The Sofa quality is very poor not worth the money definitely . They even denied to replace or refund our amount .
We gave complaint thrice and on fourth time we are really pissed by the way the manager and team are handling the customers . They themselves don't have proper communication and know what is going on and give false commitments that they will do the repair but none of them bother to handle the case after that . Pai International doesn't have proper customer service and your complaints are not taken seriously as their sole intention is to sell the product and leave . I would request everyone to not get fooled by their ambiance and buy things there . You will surely regret if you do so as its my personal experience .