[Resolved]  Palande Courier Services — no information on courier delivered

Address:

Pune, Maharashtra

I had dispatched some important documents to Bangalore (IBM company) through Palande Courier service Pune (Erandavane) on 8th Dec 2014. As of now the documents have not been delivered to the desired person. The status of the courier online shows delivered. After asking for the details to whom it was delivered, they have not provided any information. The IBM company says they have not received the courier. I have sent multiple follow up emails to palande bangalore but they have not responded. How can a customer rely on such service. My money is gone and plus my documents. I want to have them back, both the money and the documents. My experience with DTDC courier was good but not at all with Palande.