Panasonic India Complaints & Reviews

Have bought a brand new Panasonic Microwave Oven on 10th June 2007. It stopped working within a months time and a complaint was lodged with the vendor M/s Vijay Sales, which in turn forwarded it to Atharva Electronics which represents Panasonic as their service arm.
The problem was fixed after a long delay of 15 weeks. The same problem has occured again on 5th May 2008 for which a complaint has been given. the deffective part was taken by the representative of Atharva Electronics after two weeks of the complaint and till date has not got back with a replacement of the damaged part or had any kind of communication about the same. I have been repeatedly calling them and they have just ignored my calls for the same. The product is under warranty has given problems twice within a year.

I bought the product "Panasonic Digital Video Cleaner” from the "CAPTIAL ELECTRONICS VIP" it’s a unit of Anand & Co Electronics pvt.ltd and address is
P-161, Vip Road. Kolkata Pin - 700054. (West Bengal).
And Phone is[protected]/7098/8180/3550/28360333. And the fax no is[protected].
I bought this product on this dated 28/10/2007, and Cash Tax Invoice is Card/3318/07.
Product code was 6971 costing Rs.336.54.

The problem with the product was this that the lock was found broken in seal pack and I went immediately to complain to the shop but they misbehave with me and said that it will be not change as they were committing that I broke the product. I doubt on them that it might be a duplicate product which was sold to me. Money is not a matter if they are earning the money and ditching the customer then consumer forum should take any step to them if they are doing anything against the law.

Therefore, it is my kind request to you sir, please look after the complain if they are ditching customer by saying that they sales original and then they behave like this to the customer after sold out the product. It would be kind of you if you can take necessary action against them.

Ashish Maru

I HAD BOUGHT A PANASONIC MICROWAVE OVEN OF MODEL NN-K544WF ON 1/08/06 AT VISAKHAPATNAM. AT THE TIME OF PURCHASE I WAS GIVEN TWO MOBILE NUMBERS IF I REQUIRED ANY SERVICES. WITHIN FIRST SIX MONTHS ITSELF THE KEYPAD FAILED. I CONTACTED THE NUMBERS GIVEN TO ME. THE CONCERNED PERSON ATTENDED TO IT AND REPLACED THE KEYPAD IN 20 DAYS TIME. IT FAILED AGAIN JUST BEFORE THE EXPIRY OF ONE YEAR WARRANTY. I CONTACTED THE SAME NUMBERS AGAIN. BUT THIS TIME THEY HAVE JUST NOT TURNED UP. THREE MONTHS HAVE PASSED BUT STILL NOTHING HAS HAPPENED. THEY JUST KEEP TELLING ME THAT THE SPARE IS NOT AVAILABLE. I REALLY CAN'T IMAGINE A SPARE NOT BEING AVAILABLE FOR SUCH A LONG TIME.