Panasonic India Complaints & Reviews

1. Purchased Panasonic UHD LED (TH49FX600D+TKZ4WX50101C) from
Vijay Sales Vashi Branch, Navi Mumbai dated 18 Dec 2018.
2. The mentioned above product displayed black patches on the screen
within few months of Warranty Period.
3. From my end after lodging service complaint, service team identified
dust causing the issue and has cleaned by team with confirmation that
issue will not reoccurred again. After 15 days started facing same
problem, again team visited and cleaned display from back end.
4. Service team gave confirmation that it will repeat the same issue. But
issue was consistent.
5. In the next call they have replaced display panel saying there was issue
with the display panel. Even after replacement of display panel issue
started again was patches displayed over screen much more visible than
earlier.
6. Since then cleaning was the only solution gave by service team which
was completely insane and harassing being customer.
7. After talking few days back with Panasonic branch head Mr. Parvez has
bluntly replied that we can't guaranty on purchased even though product
was in warranty. He has clearly gave signal that " You can do whatever
you want against us. We will service you but can't give you permanent
solution against the issue.
8. Since the product purchased itself is the faulty one delivered and
support/service received by Panasonic team is harassing us.

current Status :-
1. Panasonic service team took away the product along with them and
cleaned the display panel again and ready to deliver the product.
But we are not ready to take it back without assurance that the same
issue will not occur again. But team is forcing us to take back the
product as we can't do anything about it.

Request :-
1. We are facing harassment due this and want a strict action the local
Panasonic team.
2. We want refund of the amount and penalty to be impose to the
Panasonic local team as per standard for delivering faulty product.

My tv couldn't started due to some problem, so i complained..customer service person came and changed P Board, within a week again started problem..then again they told to changed Mother Board.I changed Mother Board.But after changing Mother Board screen problem Started ..Now Customer Care person telling to change Panel Board..I can not understand how they are doing their service..i am not satisfied their service.They are unable to find main issue on TV..So plz have a look on that..

Its just crossed 3 years (I am not sure but would be less than 3yrs) I purchased 43 inch led smart TV (Shinobi pro). Since purchase until last week, this was working so smoothly without any issues except some remote issue which I was fine at that time. However, now the screen got blinging and shaken and I was contacted to customer care yesterday. Executive updated that its because of Panel and needs to be replaced which will cost me around 17, 500. My concern is I already paid 50k for the purchase and within 3 years o[censored]sage again I need to spend an another 17k which is not a good sign for your brand. How this type cost would bear by an average customer like me. We never had any faulty usage and no power variation happened or any continuous usage but still issue came up with panel which is pathetic. If possible, please provide some relief to your customers to stay at your brand in future. I recommended everyone Panasonic under the assumption that you will treat your customer with high priority but somehow it is broken. I don't know what to do with this faulty piece. Either I need to throw this into any garbage or please fix a solution for this case.

Subject: Request for Refrigerator (Mod. No.-NR BL347PSX1) Total Product Replacement.

Respected Sir,

With reference to the above I want to replace my newly purchased Panasonic refrigerator (Mod. No.-NR BL347PSX1) for Cooling Problem or Cooling air circulation problem or product manufacturing defect.

I am Debadrata Das, Address- N-233/6 Mudiali Road, Gardenreach, Mudiali Guruduyara, N/L: Opp Rupsa...

Low volume not effectively audible, volume gets automatically
Gets off and youtube does not run intermittently, default "listening"
Appears intermittently and affects the running program-me, v-card
Through sms not working, device heat up etc.

Hi, i bought refrigerator about 5-6years back, but now cooking is not proper. When i logged a complaint with service center then engineer said, issue is in fan which is not available at any service center and they are not even helping to arrange the fan. Simply denying is not making sense. Due to small fan issue my refrigerator become dump which i bought too costly around 60k.

Do arrange this spare part else do return my money. Otherwise if you cannot do i ‘ll escalate to senior leader or go to consumer court for this harassment.

I bought panasonic air-conditioner, model cs-xs12vkyf, bearing serial number 193pajbkpu00059, purchased on[protected]. After a month ac stopped working (Cooling) for which i complained to the service centre. Then service people came and checked the ac. What service people told me was that the ac refrigerant is leaking and they have to recharge it again.

My question to panasonic are

· how can a brand new ac...

This is pathetic for a company like panasonic that after calling for free service no person has come to us for free service since long. I have bought panasonic ac last year in oct 2019 in the name of suneeta nilesh sawant at ghodbunder road from your authorized showroom. We have several problem which are still not attended, as the person who has come to fitment didnot even explained us the operation and told us that there would be a back up team to help us. But still today i didnt find any back up given by panasonic. And now you are sending the expiry of my warranty and giving you a change to pay for amc. So what is the use of 3 free services after installation. Please give us a reply or we would take the matter to customer grievance cell.

Very bad and worst service i found

Regards
Nilesh sawant
[protected]

I have before this in the month of march complaint to you for this ac machine. Again i am complainting for the said machine. Before machine was not giving cooling because gas was not there which by paying about rs.4000/ filled up. The technician was particularly instructed to check ac machine thorouly so that the leakage chances became nil. Yesterday machine was not giving cooling so complaint was lodged and technician came and told that there is leakage in gas and it is empty now. Again i have to spend rs 4000 for gas. It means that every three months i have to filling gas. If it is so please take away machine free from me and i am not interested in such machine of worst workmanship. Please instruct your ahmedabad office to take away this machine from me. I will be highly obliged if take away action is done immediately.

I have purchased Two Sanyo Inverter Ac 2 ton and One Panasonic Inverter AC 1.5 ton and Installation done by Panasonic authorize service center, The installation was really very poor, the Installation persons are unprofessional and uncooperative, seems they are taking installation training and doing trials at customers ends. I told them to get it installed by professional but they told we have enough knowledge, at last unexpected thing happens which I am worried for, the interconnecting copper pipe is not bend properly in shape and cooling is not coming in Sanyo 2 ton inverter Ac, when I forced them to check than they remove the form from copper pipe, the pipe is totally bend and damaged. I really got disappointed and annoyed on purchasing Panasonic Manufactured Sanyo branded AC and get it installed by brand service center, thinking in mind that it should be best installation by brand service center. But the installation was really very poor by unprofessional team.
After that they cut the interconnecting copper pipe from between, remove the bend portion and reconnect it by doing welding without removing indoor unit. The side thermacal and plastic body of indoor unit was also get affected by heat while doing welding on copper pipe and they left cover open after doing wiring of outdoor unit.
At time of installation of Panasonic 1.5 ton Ac the installation person doesn't remove the corrugated cover which was inserted on back of outdoor unit to prevent fins in transit, such a careless staff by Panasonic authorize service center, they doesn't remove it and ac is running but it's not cooling due to it and outdoor unit is overheating.
Really very very bad experience and disappointed after getting installed by brand service center, they are unprofessional and untrustworthy staff, it's better to get it installed by local installation person whom we know.
Hope you take strict action against service center of Karnal
Panasonic Service Center
Model Town
Karnal 132001 Haryana
Hope you take this matter seriously otherwise people will loose there trust on Panasonic brand if you will not get your service improved. so please hire professionals for installation.
Customer trust the brand and pay hard earned money for the product but due to poor service by authorize service center will make customer think twice to purchase any product again, So you should provide good service from authorise service center or change service center in our location to make brand goodwill, the Panasonic center of Karnal is really giving very poor service by unprofessional team. Now I am worried for recently purchased 3 AC, should I get good service in future or not.
Hope it will get improved and strick action against present authorize service center of Karnal.
Thanks
Harpreet Singh
M.No. [protected]
[protected]

I had purchased a panasonic 49" led tv through amazon on 9th october 2018. Model: th-49fx600d for almost 50, 000 rs of my hard earned money.
This tv started getting black spots within a few months of the purchase despite of having no dusty environment around. I had to lodge a complain within 10 months and it was sent to the service centre for fixing the issue.
Upon receiving i realised that the display was poorly fixed and it was bulgy at places. I raised the concern to the service engineer who said this is how it is.

The tv again started having black spots and again within 10 months of the last fixing, 30% of the left side tv display has gone defected completely.

This shows poorest quality of panasonic tvs, their displays, worst customer service as well as worst durability.

This is disappointing, unacceptable and frustrating to see the repetitive faults in the tv so frequently, that you can not afford to fix them from your own pocket everytime after the warranty gets void.

I did not pay 50k for just 10months or an year of proper working. I have invested so much money and i look forward to a durable product.

Quality of such horrible level is not expected from a company like panasonic.

I expect a proper solution to the issue by complete replacement of the tv or i will be forced to take action legally on the poorest of services provided by panasonic.

Your valuable customer,
Rajat mishra
+91-[protected]

Main janta hu ki ek company ke samne hamari kuch aukaat nhi, to apse main lad to nhi skta. Bas itni si gusarish hai ki meri madad kar dijiye, maine bhut si shikayat daraj krwa ki sabse baat bhi kr li per meri koi sun hi nhi raha apki company me. maine 2 refrigerator aur 1 washing machine kharidi thi panasonic se march 2017 me aur apni Sister ko shadi me gift diya, ab usme sirf ek hi refrigerator sahi se kaam krta hai, na hi 2nd refrigerator...

I had taken panasonic 43" led tv on 16th jan 2020. Now, dispaly disappeared and only sound is coming. I registered complain on 29th of july 2020. Till yet no response came. Now after several followup they have come for replacement and asking for etc charges.
Pls help me in getting replacement free of cost or get back my money.

मेरा led tv screen pichar display नही हो रहा हैं, मैने 14/8/2020 को complat की थी, but आज तक किसी panasonic care का कोई फोन नही आया???

आज फिर मैने complate रजिस्टर की हैं. और मुझे 48 घंटा याने दो + दो चार दिन रुक ना पडेगा क्या??
प्रॉब्लेम सॉल करणे मे 7-8 दिन लगते है प्रोडक खरीदने के लिए कितना दिन लगाना चाहिए,???
प्लीज फीडबॅक मी🙏 मो. No.[protected].

To,
The panasonic india
This is very unfortunate that we have made a complaint that picture and voice is not coming and completely blank on 21st jul 2020 vide reference no # r[protected], but it has not been close till date.

Just want to update a complete story which was made by your service team:-

You engineer visited on 22nd july 2020 at my home to check the panasonic led and charged us rs. 590/- for his visiting charges and tell us that part will be repair of our led which has cost rs. 2700/-.

I gave him go ahead and said that once you replace part then i would pay complete 3290/- but he hasn’t accept that and want his visiting charges on immediate basis otherwise he will not be able to lock my complain for part. I just paid him to get it replace. After 5 days i just made him call then he said part awaited from his side once part will received by him then after he will replace the part.

Since then i just made follow-up but nobody is responded and when they responded couple of days before then they said part is not there in the pan india stock of panasonic and they will not be able to replace it.

Now my tv is in dead condition, i just trust on this brand and buy tv 3.7 years back by understanding that it is very good japanese brand and after sales service would be excellent. Now by feeling personal experience with panasonic, i am feeling very helpless and looks like it is fraud made by this company to me. If they have a part problem then why they are selling their product in the market without telling the truth and why they are telling that led which we buying is just use and through and there will not be any after sale service of it.

I completely exhausted by making follow up with panasonic service team and it looks they just made fraud to me, so i decide to send a written complain before going to consumer court as i just request you to repair my tv but i am not able to get that. So please let me know the reason to wait and avoid consumer court.

Invoice copy of led attached for your ready reference.

We have purchased 2.5 years back wet grinder of panasonic from manglore. Now the grinder dont work at all. We have purchased from manglore harsha.

Hi Sir/Mam,

I am Ankit Bhutoria from Jaipur. I am directly reaching you out since i had no support from dealer (who sold me) and panasonic service team

I bought a Panasonic TV (PANASONIC TH-43FS630D) 43 Inch LED in Jan 2019 from Great Eastern Retail Pvt Ltd. At the time of purchase, we were informed that Television comes with a warranty of 2 years.

In Aug 2020 the TV suddenly went off and on Panasonic technician being called, he said that the motherboard has some issues and it has to be replaced chargeable (7500 approx.)

Why we need to pay since the TV Is in warranty.

Will request for a call back on [protected] on an urgent basis.

This is very unethical on part of Panasonic team to ask for charges in warranty and above all how can a trusted brand like Panasonic provide products of such a law quality which gets defected in just 1.5 years of sale

I hope you will make sure the customer does not regret buying a panasonic TV.

Will request for a call back on [protected] on an urgent basis.

I purchased one 190 ltr refrigerator of panasonic, in less than a year, its plastic selves started cracking and by one more year all the door selves got cracked. The reply i am getting since 2014 is this refrigerator model is not in production and parts are not available. Why the parts are not available? And why they sold products for which there was no service after sales? They have refused to give parts and refrigerator is useless without selves. I am asking to replace a refrigerator or compensate for the refrigerator and mental harassment.

I was registered my tv mother board issue complaint on[protected], my service request id is (R[protected], there are10 days is gone, now itself they said mother board not arrive and kindly make it soon i was very suffered in delay mother board issue kindly do need full, thanking you

My tv display is going dim from the left side and covering almost 70% of the tv and correcting in 5 seconds. This is happening every minute.