Pancard Clubs Limited — Payment not done

Address:

Vadodara, Gujarat

It is with great regret that I am writing this letter to your company as I want to bring to your kind notice the extreme trouble and inconvenience I have undergone due to your negligent services. On 4th February 2012, I had taken a Relax Holiday policy bearing policy no.[protected]-01023911 of your company by making the payment of Rs 100000/- to your company. Attached is the copy of policy as per Annexure I. At the time of taking the policy, it was agreed that after 3 years 3 months i.e. on 4th May 2015 I will get a sum of Rs 139860/-. However, the problem remains that after maturity I had approached your company’s executive and deposited all the relevant documents for claiming the amount on which I was told that I will get the amount after 90 days that also not sure and till now neither I had received any money nor any kind of response from your company. Attached herewith is a copy of complaint letter as Annexure II. I tried calling up your company regarding my grievance but was not able to get in touch with anybody. In spite of repeated follow ups, I have received no appropriate response from your company’s side, which is disappointing. I have wasted unreasonable amount of time and money in trying to resolve this issue but to no avail. With a great hope and hearing about a healthy reputation of your Brand name I had availed your services but to my utter disappointment, I have faced the worst. I am appalled to have received such inept and unprofessional services from a company of your repute which has created unnecessary hassles in my life, resulting in loss of time and money. I would like to notify you that your actions are liable under Section 2(1)(g) of the Consumer Protection Act for deficiency of service that means any fault, imperfection or shortcoming or inadequacy in the: Quality, Nature, and Manner of Performance that is mandated to be maintained under law or under a contract. Also, as per Section 2(1)(r) for Unfair Trade Practice which refers to trade practice that involves adopting unfair means or deceptive practices to promote the sale, use or supply of any goods/service. I would like to emphasize that: • Your service has been utterly negligent and inadequate. • I have undergone a lot of extreme stress and mental agony because of your unprofessional conduct. Given the above sequence of events, I request you to kindly refund the entire amount of Rs 139860/- at the earliest. Moreover, I request you to compensate me with an amount of Rs. 200000/- for the extreme stress and mental agony you have caused to me. In case you fail to take action within 15 days from the date of this letter, I would be forced to: • Ask my lawyers to file a consumer complaint against you for gross negligence, lethargic conduct and deficient service, as well as additional compensation for mental agony and legal costs; • Ask my lawyers to consider the filing of a civil suit against your company; • Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and • Issue press releases online and in the print media. I hope that I do not have to take these steps and look forward to an amicable resolution of this issue. Warm regards, Praveen N Yadav A 52, Kishan Nagar, Danteshwar, Pratapnagar, Vadodara, Gujarat-390004 Email Id : [protected]@gmail.com Mobile No. : [protected]