Panind — need refund, fee is too much

Address:

PANIND Services Unit, No. 5, Site 4, Vikaspuri, New Delhi, New Delhi, Delhi, 110018

My current pan card is damaged so i applied for a new one under damaged/lost category from panind.com site on 6th of april 2019... But their fee is too high.. Rs 499... Later i found that i could have applied via utiitsl.com at just rs 107... Plus after doing a bit research about panind i found that a huge number of complaints are lodged against panind, many of the consumers didnt receive their pan card even after paying almot 400 extra... So i definitely not trust panind anymore... After i successfully paid 499 they even said that you can download your form from your email... But i didnt receive any such mails... Not even in spam folders.

Thus i need refund asap... So i request consumer complaints forum to help me out in getting my refund. Thank you. I hope i will not get disappointed from consumer forum also...