Panind — not generating my coupon number

Address:400097
Website:www.panind.com

I have applied for pan card on 6/09/2017 and now today it's 12/10/2017. Even my coupon number is not generated and my sister who applied with me on same date she got her pan card delivered yesterday, whenever i drop a mail to them the always reply the same (Sir you documents is under verification). Yesterday one more time drop a mail to them to refund my money then they replied today and give me the coupon no;[protected] (Invalid). I have paid ₹299 for the pan card application.
My e-mail.:[protected]@gmail.com
Pan application confirmation. Order id : sa-[protected]n
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Fake company don't believe it
About 20days splent no any coupon number has generated and thay r says that 3to 4day we genrat ur coupon number
And nsdl take 120RS and thay dispatch pan 10 day after apply without going post office

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