Panind — pan card application cancellation and refund

I lost my pan card and applied for a replacement at panind on 17th august.
Order id: si-[protected]lo
During the application process i couldn't find the 'name you would like printed on card' option and thought i could fill that on the application form but i found that was filled by default. I wanted the name to be the same as on my aadhar card with initials. I wanted to ask them whether i could scratch the default name and write over it the name i want but despite my repeated attempts to contact them except for an automated message saying they are busy i got no reply on the mail. Also their contact number is temporarily out of service. And while searching for a solution i came across one of the other complaints regarding the higher cost.
This combined with no contact forces me to opt for cancellation.
I just want to cancel my pan card application and want a refund of the full amount i paid.