Panind — tracking pan card

Hi team,
Two months back i have applied for pan card through rigaro eworks but due to spelling mistake in application they rejected my appliaction and asked me to sent correct documents. So i have filled all the details carefully with proper documents and couriered to the mentioned address through speed post. Its been almost 15 days when i track the status of my application i can see "application withheld for processing. Documents awaited from applicant". Even i have mailed so many times to [protected]@panind.com but no use.

I am quite surprise to get my existing pan card (Duplicate) even after the paying the amount. Please help me on this, i am in need of my pan card.

Order id: vs-[protected]lo
Existing pan card num: arupv0035d

Regards,
Lohith.