Pantaloons Fashion & Retail — Arrogant behaviour of staff at cash counter

Address:

Kolkata, West Bengal

I entered the store at Camac Street, Kolkata before 8.00 pm. I have to exchange one shirt & hence, one exchange slip was made by Security. I selected the next shirt with another T-shirt for purchase. I proceeded to Cash Counter. One one counter was under operation. There were two persons manning the counter with 2nd person helping the first. I stood in the queue and was to go back to my esidence fast as I have left my kids back home.
I saw the exchange counter also but it was not manned. I thought that due to eleventh hour only one counter was under operation. When my turn came, I handed over my clothes for billing along with shirt to be exchanged. I was told to go to Exchange Counter where there was none. Then, the person assisting 1st went to Exchange counter. Upon asking, 1st person was very irritated & misbehaved. In fact he asked whether I was told about exchange by security. I told no.
When I asked that I may calll manager of the store, he told nothing will happen whatever I do. I felt very dishonoured and in fact I told myself probably Pantaloon has changed and it is the time to change the store for purchasing. I felt highly humiliated. With this episode, it is believed that the store is going to gain bad name and reputation.