Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 41%
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550
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
41%
Complaints
550
Pending
9
Resolved
219
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Pantaloons Fashion & Retail related photos (107)

Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — product quality is not good [Resolved]

 Mena bansal on Jun 2, 2019
I bought a shorts of brand "sweet dreams" for my daughter from pantaloons zirakpur on 13th april 2019. It got teared in 2 washes only. I visited the store yesterday to complain about it but the floor manager mr. Kaur pal denied to replace it. You are requested to look into the matter and arrange the replacement for it as i don't expect such poor quality product from such a big reputed brand like yours.
Looking forward to have a positive response from your side.
Regards
Meena bansal...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — extremely bad attitude of payment counter staff [Resolved]

 Jyoths019 on May 31, 2019
Today (31st may 19) i entered pantaloons citi centre at around 4.15 pm. After completing my shopping i stood in the queue at the payment counter. After standing for 15 minutes in the queue the cashier who completed the billing of the customer ahead me decided to move to his right side accepting a customer who came after me. When i asked him why he did that he said i am accepting payments from the right of the pos machine and not left. I told him that all this while he was doing the billing from the aisle on to the left of the pos machine so all customers were standing to the left. If it was the...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — redeem of gift voucher worth 500/- [Resolved]

 Yuvaraj Sakhawalkar on May 27, 2019
Dear sir,
I am having two numbers of the gift voucher worth 500/- each.

These where been issued on the previous purchases. It is been conveyed by the manager at baramati stores that the redeem of above vouchers will be only on the purchase of 1000/-and above bill for each voucher.
This is been today communicated verbally at the stores, but there is no any such condition mentioned on the both the vouchers.
As the validity of the voucher is till 31st may 2019. Request you to allow to redeem each voucher for purchase of more than the voucher amounts instead of the...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — charged 10 rs for carry bag

 Prahal on May 27, 2019
I have purchased dresses worth 8000. While billing they charged extra 10 for carry bag. We demanded a explanation since its shop owners responsibility to provide bag. But they refused to answer and not responded well. They hesitated and said i[censored] want bag pay or else take the clothes. It’s company rules like they answered. Many of our co consumers also raised. But they not hearing. Please
Take action kindly. I will be happy if this action will be taken....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — violation of consumer right

 Nimisha Swarup Saxena on May 26, 2019
What the hell is happening. Our consumer right is violated. We have been charged on carry bags i. e. 10 Rs. When we asked the staff for giving us that bag at free of cost they denied. The similar case was of bata shoes when they forced customer to pay 3 Rs on bag then bata was fines with Rs. 9000. This was told by consumer forum only that no shop or firm owner was allowed to charge on carry bags. Please, look over this. I request u to look over this as our rights are violated this is wrong. Every single complained ignored will give rise to new crime and fraud. Thank you...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — 2 times debited amount from my account

 Rajesh567 on May 26, 2019
2 times my amount is debited
on 25th of may(Saturday ) i purchase some items from brand factory centrum mall, asansol. The boy who was taking my bill had swipe my card and after that said his POS machine not working but at the same time my amount was deducted from my bank account nd received msg from bank. I tell him amt is deducted but he said, sir aapko firse try krna pdega ye transaction fail hua he, i was asking him but what about my amount which was allready debited, he said "Aapko 24hrs me credit ho jayega" . i wait till now but not getting return my money.really frustated about this...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charges for carry bag

 Fitness Freak by himanshu on May 23, 2019
Hi i have purchased 5 items from pantaloons greater noida and they asked me you need paper bag i said yes then they charged me for paper bag but according to new rule if shop name printed on bag then you can not charged for bag now what to do tell me.what a disgusting service and staff was not professional i think i need to switch any other store.i am only goes pantaloons first if i will get this type of service then i need to think twice....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — non customer friendly systems and processes [Resolved]

 Priya Unnikrishnan on May 23, 2019
Hello,

My name is Unnikrishnan V. I was out with my family yesterday to shop at Pantaloons store in 'Soul City Mall, Dwarka, New Delhi'.

There was an ongoing offer that if you purchase worth Rs. 3, 000/- you get vouchers worth Rs. 1, 000/-. Now part of my family who were buying clothes for kids went ahead n billed it, while the others were still buying other stuff. In another 15-20 minutes we also went to the billing counter and were told about the offer we said "Yes, our total billing is more than Rs. 3, 000/- and part of it has already been billed few mins back"....
Complaint comments  Read comments Complaint category Department Stores

Brand Factory — wrong pricing of the products

 [email protected] on May 21, 2019
I visited brand factory located at acropolis mall, thaltej, ahmedabad on 20/05/2019. They are just fooling all the customers.in an ongoing unbranded to branded shopping festival, they are not providing the discount specified on vouchers as rs. 150 for some mentioned brands, which is otherwise 100 per voucher. It is only when i pointed out and they had to provide it.
Secondly they are charging 5% gst over and above the product mrp....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — extra tax on the already tax included amount [Resolved]

 Ragini Bisht on May 19, 2019
I have purchased 3478 rs thing and after that there is extra gst is included in my bill even though all taxes are already included in my products. Give me a proper reason for that? Or whatever extra gst is given on the bill should be returned. Bill also shows clearly that all the GST is included in the products I have taken and in the product rates also all the tax are clearly written to included all the tax. When I checked out the bill it shows me that with the products which have already included all type of taxes there total is a sub total and after that I have given CGST and SGST of 2.5 and...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — they have charged me for carry bag name printed

 Sam2111 on May 17, 2019
I had purchase 3 shirts from brand factory today i. E. 17 may 2019, from agra outlet, l. They have charged me for carry bag which has their "brand factory" printed on it, as per rules they should not charge for it. When i said to them that you are not allowed to charge for the carry bag they said their is no notifications had came for this so they will charge for carry bag. I request you to take action towards this matter
My name is sambhav...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — bad quality product [Resolved]

 Aks0309 on May 16, 2019
I purchased two cotton kurtis of 800 each last month 17/04/2019 and on first wear there are lot of lint balls on cloth even before a single wash. Two kurtis have same issue. I have really been disappointed with the quality of the product. Lot of other brands provide good quality for same price. Looking for some exchange or refund for the product. Please look into this matter. If the cloth needs to be shown at any pantaloons outlet i can do that. I have shopped 3 times at pantaloons last month. Hopefully other items don't give me this issue.. Looking forward for better service. Even at the store,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charging extra for bag [Resolved]

 Ruksar Nejkar on May 12, 2019
On 11 may, 2019 i bought a trousers and pantaloons charged me 5rs extra for the bag. When i said the cashier about the government guide lines he said me government has allowed us to charge until we get our new bags printed. He added saying we are printing new plain bags. Here i was shocked to know that government has given them permission to charge extra for bags where in i have been hearing of cases where government itself has penaltied companies for charging this extra amount....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charged extra for bag

 Ruksar Nejkar on May 11, 2019
I bought a trousers from pantaloons and the cashier asked me if i need bag and then charged me 5rs for it... When i asked him the reason he says government has given us permission till we get new bags.. Where in i did read if bags has logo of it is not to be charged, when i said this he repeatedly said me it's paper bag and so government has given us permission to charge....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — trouser replace [Resolved]

 dheerajjust2008 on May 11, 2019
I bought one trouser one month back and just wear that 3-4 times only and now i am seeing holes in back side.
I paid 800 and i used just 3-4 times
I asked store guy he is not ready to replace that trouser. Cloth quality was very bad.
This was worst experience i had with pantaloon
This is total waste of money.
I will never go for pantaloon again.
Can you please help me on this.

[protected]
Dheeraj kumar...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — jeans [Resolved]

 java420 on May 9, 2019
I bought 2 jeans in pantaloons on 1st may 2019.
On 1st may there is an offer on purchase of 2 kraus brand jeans. So, i purchased 2 kraus jeans. Now i felt one of the jeans is not right size. So, i went to shop to get the right size jeans. For exchanging of size they are charging extra money of 297.

Resolution of the problem is either refund or exchange of the jeans....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — charges 10 rs on carry bags

 Pavan Kumar Marathi on May 5, 2019
Brand factory chennai, charges 10 rs for carry bags even after supreme court's order. I had an argument with them, still they charged me saying they will not follow the rules of supreme court..
That was ridiculous, being in india these guys are not following the orders of supreme court.. And the mistake if from public side as well, no body is questioning them.. As they are advertising themselves they shouldn't charge for the bags...
Complaint comments  Read comments Complaint category Unauthorized charges

Brand Factory — charging rs.10/- for paper carry bag

 Akhila y on May 3, 2019
I purchased 2 tops from brand factory in begumpet branch of hyderabad. At the time of billing, they asked me if i want a carry bag. I agreed and to my surprise they charged rs.10/- for a paper carry bag with their brand name. I argued with them saying that they should provide carry bags for free since it has their brand name over it. They refused to provide free carry bag. Since i cannot hold the apparel with hands till my place, i had to pay for the carry bag with great depression.
Please compensate for my mental agony....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — gave defective peace [Resolved]

 Pantaloons on May 2, 2019
I shopped from pantaloon store at ahluwalia mall, kota, rajasthan. Top is teared from front, tear is not completely visible because of thread design on net. I waited a long time for the response, i ask the storekeeper to check the cctv footage but he didn’t show us the footage of billing counter. He said we cant give defective peace to the costumer and i didn’t check the top, it was my blunder. I want complete exchange...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — compensate for carry bag

 Ramalakshmi sundararajan on Apr 29, 2019
I had purchased clothes from brand factory at kukatpally branch in hyderabad on saturday 27thapril 2019 at rhe cash counter i was asked to pay for carry bag so o said that there is a ruling of court to provide free carry bags to customer but they strongly denied me n hence i was embarrased deeply n had to carry my merchandise on bare hands till parking they even said i can go ahead n complain im the consumer complaint cell they r not bothered i felt deeply insulted im front of all public there i want compensation amount of rs 10000 for the same kinfly help me asap...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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