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Pantaloons Fashion & Retail Complaints & Reviews

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Last updated May 27, 2024
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Pantaloons Fashion & Retail reviews & complaints page 2

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S
shruti7sharma
from Patna, Bihar
Jul 15, 2022
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Return Item not picked up yet after several complaints raised.

I ordered one Bare Denim jeans from Pantaloons online on 25 th Jun 2022. I raised a return request due to size issue. I never got call nor recieved call from any delivery partner for return. I raised several complaint at pantaloons. I am still not able to see any action.

Please initiate the pickup or I will file a case for 3 lakhs due to my time and effort wasted.

These sites dont have the manners. How are they...
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Akshita999
from Hyderabad, Telangana
Jul 13, 2022
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Return & refund

Address: hyderabad

I have placed a return for the order 6262879 and have couriered the products back to your address as per the return process sms received from your end. The POD number for the courier sent from me is [protected] & [protected] via blue dart on 20th june and shows as delivered as of 21st june. I have emailed 3 times already, however there is no reposes from the company ....
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Prakashv117
Jul 9, 2022
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Poor service

Address: Vaishali Nagar Jaipur

Visited your Vaishali Nagar Jaipur Store on 9.07.2022 at 5:15 PM. Liked one black pant. The product was defective and was put on display. It didn't have any button. I have asked the salesman and the store manager to put the button and said then I'll purchase it. The salesman and the store manager both refused to do so. I was with my wife and my wife also requested to atleast provide a button so that we can get the same work done from outside,...
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Arpita08Sh
from Pune, Maharashtra
Jun 25, 2022
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Wrong product sent not refunding my money

On 4 th Jun I ordered a yellow top but received a without tag blue shirt from Pantaloons.

Now since Jun 12 I am trying to return it and take my refund. But deliberately Pantaloons send wrong item image to its pickup agent and say item can't be returned as doesn't match the photo.

Pantaloons is cheating me as customer l wrote several emails, called customer care number 10 times but no action.

Please...
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Pramila Khatri
Jun 18, 2022
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Green crop top

Bought a crop top about ten days ago wore it only once and the print started to peel off after one wash...
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Pramila Khatri
Jun 18, 2022
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Green crop top

Bought a crop top about ten days ago wore it only once and the print started to peel off after the wash and now the new top looks like several months old...
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udita joshi
from Vadodara, Gujarat
Jun 13, 2022
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Paper Bags

Address: Nilamber Triumph, Gotri Vasna Road, Nilamber Circle

The Pantaloons Store in Vadodara, Nilamber Triumh, charges for the paper bag upon purchase, when informed that there are several court orders stating no store should charge, be it plastic or paper bag even if the company's name is not mentioned; they gave explanation saying the the bag does not have the companies' name on it.
also no store manager there.
upon calling the customer care, they say Pantaloons charges for the paper...
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Shelly Rawat
Jun 9, 2022
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Regarding credit note

I have a credit note of 1599 but i have not redeemed my amount and exceeded 30 days... requesting you to extend my credit note...
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Sampada More
May 15, 2022
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Shoes

Address: Worli, India

I bought shooe of Rs. 1000 and befor one month right side shooe insole damaged within 30 days....
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HARSH999
from Anand, Gujarat
May 10, 2022
May 10, 2022
This thread was updated on May 10, 2022
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Return for the product not being arranged and no refund regarding the order.

Address: BrandFactory-cdc-nagpur-shivmadka(online), (A Div of Future Lifestyle Fashions Ltd) Khasara No 80, 81 & 82 Shivmadka, Village Gumgaon, Tahsil-hingna,
Website: brandfactoryonline.com

Return for order number 10081968. But not picked up yet complained multiple times regarding it on the mails and the site but only a automated response received no further resolution was provided.
Even the customer care number doesn’t work not connected....
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Shreya244
from Bengaluru, Karnataka
Apr 28, 2022
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Money debited order not received

Website: www.brandfactory.com

My money got debited and the order wasn't placed, contacting brand factory said that they didn't receive the payment, where as when confirmed with the bank, got to know that the brand factory told them that the product was sent to me after taking the money, which clearly indicates that the brand factory is a big fraud. It's been 1 month and I neither have the order nor my money of Rs 1159...
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Address: Kolkata

I placed a order on 9th april till then there is update on that order i already mailed them and called the customer care but there is no proper update...
That's a prepaid order
Order no.-599455...
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K
kashan789
from Fatehpur, Uttar Pradesh
Apr 11, 2022
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Refund not initiate

I ordered a brand factory product but the quality of the products was not good, so I returned the product to brand factory. Brand Factory and their payment partner PayU mailed me on 25/03/22 informing you that the refund has been transferred to your account. But till date no amount has arrived in my account. When I asked the customer care of Brand Factory and they told me that the amount has been transferred from here. Please contact your...
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T
tushar40
Apr 9, 2022
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Exchange

Address: Dlf noida

The refund in credit card policy is having 30 days validity that is totally wrong
It should be for 1 year validity
As every compang provide 1 year Validity for credit note which we get while returning an item

The money of customer is very imp you can’t just invalid it in 30 days it should be 1 year...
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Farhana2011
from Kolkata, West Bengal
Mar 13, 2022
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Closed without prior notice

Hi I am Wahab khan.I have purchased some clothes from brand factory kolkata which I exchanged later and too a credit note on behalf of it.Its been 4 days I have been visiting 2 to 3 stores of brand factory in kolkata but all are close and no information about it.Finaly I met a security guard and he said that it's been taken over by another company.I called the customer care executives but they did not provide me a proper response or solution.I...
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G
Grace Aluminium Works
Feb 4, 2022
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Damaged

Address: Hydarabaad

I have used less time.
But the shoes are damaged...
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K
kavithasiddesh
Feb 2, 2022
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Drastic price difference

Address: BEL WHITE SQUARE APARTMENT, FLAT NO B003, 793, 4TH BLOCK,7TH MAIN, VIDYARANYAPURA POST

Ts very annoying that the online price is different from store price. i paid 1999 for the product and the same is available for 999 online. huge loss and its so ridiculous shopping with pantaloons...
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Rutvik2303
from Junagadh, Gujarat
Jan 20, 2022
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Design distorted

Address: Western Square Mall, Ground & 1st floor, near Swaminarayan Mandir, Dipanjali, Junagadh, Gujarat 362001

I am rutvik chauhan. I had buyed jket 2weeks ago and the design has already started to distort...
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Teja Bommakanti
from Karimnagar, Andhra Pradesh
Jan 15, 2022
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Charged for carry bag.

Address: Pantaloons, Mukrampura, Karimnagar, Telangana state

I had purchased 2604 rupees worth dresses from pantaloons karimnagar. They charged for bag 7/- rupees. Even they did not told us that they are charging for a bag. So i want to file a complaint....
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Sushma PandeyAmin
Dec 25, 2021
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Refund of money

Hi, this is with regards to below please note my gpay account debited as mentioned below towards order placed on pantaloons online website:

HDFC Bank: Rs 1948.00 debited from a/c **3743 on 13-12-21 to VPA [protected]@paytm(UPI Ref No[protected]. Not you? Call on [protected] to report.

However order not raised, I had not received any confirmation on the above from pantaloons.
Further I had called customer...
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