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Pantaloons Fashion & Retail Complaints & Reviews

www.pantaloons.com
2.4
Updated: May 27, 2024
Complaints 825
Resolved
385
Unresolved
440
Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍
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Pantaloons Fashion & Retail reviews & complaints page 2

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S
shruti7sharma
from Patna, Bihar
Jul 15, 2022
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I ordered one Bare Denim jeans from Pantaloons online on 25 th Jun 2022. I raised a return request due to size issue. I never got call nor recieved call from any delivery partner for return. I raised several complaint at pantaloons. I am still not able to see any action.

Please initiate the pickup or I will file a case for 3 lakhs due to my time and effort wasted.

These sites dont have the manners. How are they able to contact while delivering the product. They will reach at the door, but while picking up the product they dont care at all.

I have all the complaint number. I will make sure that pantaloons and ekart will have to pay price for this if they are not gonna pick up the product soon.

Order number:- 6343287
Mobile Number- [protected]
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    A
    Akshita999
    from Hyderabad, Telangana
    Jul 13, 2022
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    Address: hyderabad

    I have placed a return for the order 6262879 and have couriered the products back to your address as per the return process sms received from your end. The POD number for the courier sent from me is [protected] & [protected] via blue dart on 20th june and shows as delivered as of 21st june. I have emailed 3 times already, however there is no reposes from the company .
    +3 photos
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      P
      Prakashv117
      Jul 9, 2022
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      Address: Vaishali Nagar Jaipur

      Visited your Vaishali Nagar Jaipur Store on 9.07.2022 at 5:15 PM. Liked one black pant. The product was defective and was put on display. It didn't have any button. I have asked the salesman and the store manager to put the button and said then I'll purchase it. The salesman and the store manager both refused to do so. I was with my wife and my wife also requested to atleast provide a button so that we can get the same work done from outside, but that also is denied by the salesman and the store manager.

      Both of them were not in the mood to sell any of the product. Both had very negative attitude towards sales. If they would have resolved that issue I would have purchased the product.

      very poor and disappointing service by pantaloons valishali nagar jaipur.

      kindly look into the matter.

      Regards
      Prakash ([protected])
      Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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        A
        Arpita08Sh
        from Pune, Maharashtra
        Jun 25, 2022
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        On 4 th Jun I ordered a yellow top but received a without tag blue shirt from Pantaloons.

        Now since Jun 12 I am trying to return it and take my refund. But deliberately Pantaloons send wrong item image to its pickup agent and say item can't be returned as doesn't match the photo.

        Pantaloons is cheating me as customer l wrote several emails, called customer care number 10 times but no action.

        Please take action against them and refund my money.
        Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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          P
          Pramila Khatri
          Jun 18, 2022
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          Bought a crop top about ten days ago wore it only once and the print started to peel off after one wash
          Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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            P
            Pramila Khatri
            Jun 18, 2022
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            Bought a crop top about ten days ago wore it only once and the print started to peel off after the wash and now the new top looks like several months old
            Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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              U
              udita joshi
              from Vadodara, Gujarat
              Jun 13, 2022
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              Paper Bags

              Address: Nilamber Triumph, Gotri Vasna Road, Nilamber Circle

              The Pantaloons Store in Vadodara, Nilamber Triumh, charges for the paper bag upon purchase, when informed that there are several court orders stating no store should charge, be it plastic or paper bag even if the company's name is not mentioned; they gave explanation saying the the bag does not have the companies' name on it.
              also no store manager there.
              upon calling the customer care, they say Pantaloons charges for the paper...
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              S
              Shelly Rawat
              Jun 9, 2022
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              I have a credit note of 1599 but i have not redeemed my amount and exceeded 30 days... requesting you to extend my credit note
              Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                S
                Sampada More
                May 15, 2022
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                Address: Worli, India

                I bought shooe of Rs. 1000 and befor one month right side shooe insole damaged within 30 days.
                Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                  H
                  HARSH999
                  from Anand, Gujarat
                  May 10, 2022
                  Resolved
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                  Resolved

                  Address: BrandFactory-cdc-nagpur-shivmadka(online), (A Div of Future Lifestyle Fashions Ltd) Khasara No 80, 81 & 82 Shivmadka, Village Gumgaon, Tahsil-hingna,
                  Website: brandfactoryonline.com

                  Return for order number 10081968. But not picked up yet complained multiple times regarding it on the mails and the site but only a automated response received no further resolution was provided.
                  Even the customer care number doesn’t work not connected.
                  +1 photos
                  May 10, 2022
                  Complaint marked as Resolved 
                  Weong data shows
                  Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
                  May 10, 2022
                  Updated by HARSH999                   Phone doesn’t get connected tried multiple times. No revert of the complaint received.
                  May 10, 2022
                  Updated by HARSH999                   Not resolved
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                    S
                    Shreya244
                    from Bengaluru, Karnataka
                    Apr 28, 2022
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                    Website: www.brandfactory.com

                    My money got debited and the order wasn't placed, contacting brand factory said that they didn't receive the payment, where as when confirmed with the bank, got to know that the brand factory told them that the product was sent to me after taking the money, which clearly indicates that the brand factory is a big fraud. It's been 1 month and I neither have the order nor my money of Rs 1159
                    Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                      R
                      Rk Shreya
                      Apr 16, 2022
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                      Address: Kolkata

                      I placed a order on 9th april till then there is update on that order i already mailed them and called the customer care but there is no proper update...
                      That's a prepaid order
                      Order no.-599455
                      Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                        K
                        kashan789
                        from Fatehpur, Uttar Pradesh
                        Apr 11, 2022
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                        I ordered a brand factory product but the quality of the products was not good, so I returned the product to brand factory. Brand Factory and their payment partner PayU mailed me on 25/03/22 informing you that the refund has been transferred to your account. But till date no amount has arrived in my account. When I asked the customer care of Brand Factory and they told me that the amount has been transferred from here. Please contact your bank, after that I contacted the bank but the bank told me and no amount has been transferred to your account. Please help me.
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                          T
                          tushar40
                          Apr 9, 2022
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                          Address: Dlf noida

                          The refund in credit card policy is having 30 days validity that is totally wrong
                          It should be for 1 year validity
                          As every compang provide 1 year Validity for credit note which we get while returning an item

                          The money of customer is very imp you can’t just invalid it in 30 days it should be 1 year
                          Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                            F
                            Farhana2011
                            from Kolkata, West Bengal
                            Mar 13, 2022
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                            Hi I am Wahab khan.I have purchased some clothes from brand factory kolkata which I exchanged later and too a credit note on behalf of it.Its been 4 days I have been visiting 2 to 3 stores of brand factory in kolkata but all are close and no information about it.Finaly I met a security guard and he said that it's been taken over by another company.I called the customer care executives but they did not provide me a proper response or solution.I am afraid my money will be wasted.Please help me regarding this matter.I still have my credit note with me.
                            Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                              G
                              Grace Aluminium Works
                              Feb 4, 2022
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                              Address: Hydarabaad

                              I have used less time.
                              But the shoes are damaged
                              +1 photos
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                                K
                                kavithasiddesh
                                Feb 2, 2022
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                                Address: BEL WHITE SQUARE APARTMENT, FLAT NO B003, 793, 4TH BLOCK,7TH MAIN, VIDYARANYAPURA POST

                                Ts very annoying that the online price is different from store price. i paid 1999 for the product and the same is available for 999 online. huge loss and its so ridiculous shopping with pantaloons
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                                  R
                                  Rutvik2303
                                  from Junagadh, Gujarat
                                  Jan 20, 2022
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                                  Address: Western Square Mall, Ground & 1st floor, near Swaminarayan Mandir, Dipanjali, Junagadh, Gujarat 362001

                                  I am rutvik chauhan. I had buyed jket 2weeks ago and the design has already started to distort
                                  Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                    T
                                    Teja Bommakanti
                                    from Karimnagar, Andhra Pradesh
                                    Jan 15, 2022
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                                    Address: Pantaloons, Mukrampura, Karimnagar, Telangana state

                                    I had purchased 2604 rupees worth dresses from pantaloons karimnagar. They charged for bag 7/- rupees. Even they did not told us that they are charging for a bag. So i want to file a complaint.
                                    +2 photos
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                                      S
                                      Sushma PandeyAmin
                                      Dec 25, 2021
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                                      Hi, this is with regards to below please note my gpay account debited as mentioned below towards order placed on pantaloons online website:

                                      HDFC Bank: Rs 1948.00 debited from a/c **3743 on 13-12-21 to VPA [protected]@paytm(UPI Ref No[protected]. Not you? Call on [protected] to report.

                                      However order not raised, I had not received any confirmation on the above from pantaloons.
                                      Further I had called customer care till date approx 9-10 times and I had written mail on customer care of pantaloons atleast 5 -6mails.

                                      Every time custom care mentions it will take 48 hours to get refund.

                                      Today post 12 days neither order got executed neither my money got refunded.

                                      No solution from pantaloons. Really unethical practices and no value for customers.

                                      Regards

                                      Sushma
                                      +1 photos
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