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Pantaloons Fashion & Retail Complaints & Reviews

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2.3
Updated: Oct 18, 2024
Complaints 842
Resolved
385
Unresolved
457
Good! Pantaloons Fashion & Retail values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pantaloons Fashion & Retail step up their efforts to fully resolve all complaints 👍
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Pantaloons Fashion & Retail

Pantaloons Fashion & Retail reviews & complaints page 3

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P
Prakashv117
Jul 9, 2022
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Address: Vaishali Nagar Jaipur

Visited your Vaishali Nagar Jaipur Store on 9.07.2022 at 5:15 PM. Liked one black pant. The product was defective and was put on display. It didn't have any button. I have asked the salesman and the store manager to put the button and said then I'll purchase it. The salesman and the store manager both refused to do so. I was with my wife and my wife also requested to atleast provide a button so that we can get the same work done from outside, but that also is denied by the salesman and the store manager.

Both of them were not in the mood to sell any of the product. Both had very negative attitude towards sales. If they would have resolved that issue I would have purchased the product.

very poor and disappointing service by pantaloons valishali nagar jaipur.

kindly look into the matter.

Regards
Prakash ([protected])
Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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    A
    Arpita08Sh
    from Pune, Maharashtra
    Jun 25, 2022
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    On 4 th Jun I ordered a yellow top but received a without tag blue shirt from Pantaloons.

    Now since Jun 12 I am trying to return it and take my refund. But deliberately Pantaloons send wrong item image to its pickup agent and say item can't be returned as doesn't match the photo.

    Pantaloons is cheating me as customer l wrote several emails, called customer care number 10 times but no action.

    Please take action against them and refund my money.
    Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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      P
      Pramila Khatri
      Jun 18, 2022
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      Bought a crop top about ten days ago wore it only once and the print started to peel off after one wash
      Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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        P
        Pramila Khatri
        Jun 18, 2022
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        Bought a crop top about ten days ago wore it only once and the print started to peel off after the wash and now the new top looks like several months old
        Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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          U
          udita joshi
          from Vadodara, Gujarat
          Jun 13, 2022
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          Address: Nilamber Triumph, Gotri Vasna Road, Nilamber Circle

          The Pantaloons Store in Vadodara, Nilamber Triumh, charges for the paper bag upon purchase, when informed that there are several court orders stating no store should charge, be it plastic or paper bag even if the company's name is not mentioned; they gave explanation saying the the bag does not have the companies' name on it.
          also no store manager there.
          upon calling the customer care, they say Pantaloons charges for the paper bag for that being their policy, irrespective of the court order.
          Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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            S
            Shelly Rawat
            Jun 9, 2022
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            I have a credit note of 1599 but i have not redeemed my amount and exceeded 30 days... requesting you to extend my credit note
            Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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              S
              Sampada More
              May 15, 2022
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              Address: Worli, India

              I bought shooe of Rs. 1000 and befor one month right side shooe insole damaged within 30 days.
              Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                H
                HARSH999
                from Anand, Gujarat
                May 10, 2022
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                Resolved

                Address: BrandFactory-cdc-nagpur-shivmadka(online), (A Div of Future Lifestyle Fashions Ltd) Khasara No 80, 81 & 82 Shivmadka, Village Gumgaon, Tahsil-hingna,
                Website: brandfactoryonline.com

                Return for order number 10081968. But not picked up yet complained multiple times regarding it on the mails and the site but only a automated response received no further resolution was provided.
                Even the customer care number doesn’t work not connected.
                May 10, 2022
                Complaint marked as Resolved 
                Weong data shows
                Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
                May 10, 2022
                Updated by HARSH999                 Phone doesn’t get connected tried multiple times. No revert of the complaint received.
                May 10, 2022
                Updated by HARSH999                 Not resolved
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                  S
                  Shreya244
                  from Bengaluru, Karnataka
                  Apr 28, 2022
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                  Website: www.brandfactory.com

                  My money got debited and the order wasn't placed, contacting brand factory said that they didn't receive the payment, where as when confirmed with the bank, got to know that the brand factory told them that the product was sent to me after taking the money, which clearly indicates that the brand factory is a big fraud. It's been 1 month and I neither have the order nor my money of Rs 1159
                  Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                    R
                    Rk Shreya
                    Apr 16, 2022
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                    Address: Kolkata

                    I placed a order on 9th april till then there is update on that order i already mailed them and called the customer care but there is no proper update...
                    That's a prepaid order
                    Order no.-599455
                    Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                      K
                      kashan789
                      from Fatehpur, Uttar Pradesh
                      Apr 11, 2022
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                      I ordered a brand factory product but the quality of the products was not good, so I returned the product to brand factory. Brand Factory and their payment partner PayU mailed me on 25/03/22 informing you that the refund has been transferred to your account. But till date no amount has arrived in my account. When I asked the customer care of Brand Factory and they told me that the amount has been transferred from here. Please contact your bank, after that I contacted the bank but the bank told me and no amount has been transferred to your account. Please help me.
                      Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                        T
                        tushar40
                        Apr 9, 2022
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                        Address: Dlf noida

                        The refund in credit card policy is having 30 days validity that is totally wrong
                        It should be for 1 year validity
                        As every compang provide 1 year Validity for credit note which we get while returning an item

                        The money of customer is very imp you can’t just invalid it in 30 days it should be 1 year
                        Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                          F
                          Farhana2011
                          from Kolkata, West Bengal
                          Mar 13, 2022
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                          Hi I am Wahab khan.I have purchased some clothes from brand factory kolkata which I exchanged later and too a credit note on behalf of it.Its been 4 days I have been visiting 2 to 3 stores of brand factory in kolkata but all are close and no information about it.Finaly I met a security guard and he said that it's been taken over by another company.I called the customer care executives but they did not provide me a proper response or solution.I am afraid my money will be wasted.Please help me regarding this matter.I still have my credit note with me.
                          Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                            G
                            Grace Aluminium Works
                            Feb 4, 2022
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                            Address: Hydarabaad

                            I have used less time.
                            But the shoes are damaged
                            Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                              K
                              kavithasiddesh
                              Feb 2, 2022
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                              Address: BEL WHITE SQUARE APARTMENT, FLAT NO B003, 793, 4TH BLOCK,7TH MAIN, VIDYARANYAPURA POST

                              Ts very annoying that the online price is different from store price. i paid 1999 for the product and the same is available for 999 online. huge loss and its so ridiculous shopping with pantaloons
                              Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                R
                                Rutvik2303
                                from Junagadh, Gujarat
                                Jan 20, 2022
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                                Address: Western Square Mall, Ground & 1st floor, near Swaminarayan Mandir, Dipanjali, Junagadh, Gujarat 362001

                                I am rutvik chauhan. I had buyed jket 2weeks ago and the design has already started to distort
                                Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                  T
                                  Teja Bommakanti
                                  from Karimnagar, Andhra Pradesh
                                  Jan 15, 2022
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                                  Address: Pantaloons, Mukrampura, Karimnagar, Telangana state

                                  I had purchased 2604 rupees worth dresses from pantaloons karimnagar. They charged for bag 7/- rupees. Even they did not told us that they are charging for a bag. So i want to file a complaint.
                                  Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                    S
                                    Sushma PandeyAmin
                                    Dec 25, 2021
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                                    Hi, this is with regards to below please note my gpay account debited as mentioned below towards order placed on pantaloons online website:

                                    HDFC Bank: Rs 1948.00 debited from a/c **3743 on 13-12-21 to VPA [protected]@paytm(UPI Ref No[protected]. Not you? Call on [protected] to report.

                                    However order not raised, I had not received any confirmation on the above from pantaloons.
                                    Further I had called customer care till date approx 9-10 times and I had written mail on customer care of pantaloons atleast 5 -6mails.

                                    Every time custom care mentions it will take 48 hours to get refund.

                                    Today post 12 days neither order got executed neither my money got refunded.

                                    No solution from pantaloons. Really unethical practices and no value for customers.

                                    Regards

                                    Sushma
                                    Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                      Praveena ravishankar
                                      from Mangalore, Karnataka
                                      Dec 21, 2021
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                                      I have received my order.but size is too big .so i have to return.and most important I have ordered two jeans in 16th dec with cash on delivery.so one jean is 350rs and other one is 35o rs so finally the bill was 800rs including shipping charges.but i received one jean today.i paid 450 rs for one jean.whats the calculation?and size is not fit..so i have to return...
                                      Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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                                        J
                                        Jayeshkumar Mehta
                                        Dec 3, 2021
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                                        We have purchased clothes of more than Rs. 5000/- on date 6.11.2021. On payment, we have received two types of coupons.

                                        One was hard voucher of Rs. 500/- for purchase from the store physically. We have redeemed same on 30.11.2021.

                                        The second discount coupon was in form of code which was received by SMS. This discount code can be availed by online shopping before 31.12.2021. But some how the SMS was deleted mistakenly. Now we can not avail discount on online shopping in the absence of code.

                                        You are kindly requested to reissue the code to (M) no. [protected].

                                        Thanks & Regards,
                                        J A Mehta
                                        Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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