Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 41%
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544
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
108
down
45

Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
41%
Complaints
544
Pending
8
Resolved
217
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Pantaloons Fashion & Retail Complaints & Reviews

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Brand Factory — regarding wrong charges for carry bag and alteration of clothes.

 Guddaagra on Apr 17, 2019
I have purchased clothes from brand factory agra and they charged me rs.8 for carrybag as it should be free of cost with every purchase. Why there is an extra carrybag charges.
On other hand, i have also make request for an alteration of a trouser, it is also chargeable for me as rs.15 charged to me but alteration should be free of cost, then why there should be alteration charge....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Pantaloons Fashion & Retail — charging for paper bags [Resolved]

 Joe86 on Apr 16, 2019
Respected Sir,
I purchased few clothes pricing around 5000 from pantaloons (Urban Oasis Mall), Hubli, Karnataka but they are charging for carry bags @Rs 7/-. When asked why you charge so then they answered its rule to charge customer for paper bags.
If a customer buys goods worth Rs 5000 and in return how will he take that clothes without a packaging and they dont even give a packaging also.
This injustice is going on for years and everyone is silent.
Bata getting Penalised during the month of April for charging customers for paper bags has opened our eyes to raise...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — charge of carry bags [Resolved]

 Mr28 on Apr 16, 2019
I bought three t-shirts from pantaloons on[protected]. The cashier asked me if i want carry bags and to my wonder they charged rs 5 for the carry bag instead of the court directions for not charging any extra penny for paper bags from customers. On the paper bag there was logo of pantaloons and when i asked why are they charging for this paper bag their reply was its their rule, they're charging from each customer who needs the bag....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — non receipt of refund dated 07/03/19 against order no so 92232266

 Bhaskar Basak on Apr 12, 2019
A refund amount of rs 1165.7664 was initiated against my refund vide sms dated 07.03.19. Copy of the sms is pasted here for your ready reference. "[club factory] a refund of inr 1165.7664 has been refunded to your account ([protected]@gmail.com) balance. You may withdraw your balance in club factory app. You will receive it in 1-3 days. Please pay attention to your balance account activities. Notice: we will never ask for privacy information like verification code from our customers in any way."
The last telephonic conversation had with them assured me of a refund in my bank account but...
Complaint comments  Read comments Complaint category Online Shopping

Pantaloons Fashion & Retail — unnecessary harassment in baruipur, south 24 pgs, pin - 700144 store on 7th april, 2019 [Resolved]

 rumpa chaudhury on Apr 9, 2019
I am a regular customer holding registered phone no [protected]. On 7th april afternoon when i was exiting from baruipur pantaloon store (This time i have not purchased anything), suddenly checkbox noising. Immediately security person asked me the reason but i don't have any answer and i was also surprising.

After one lady sales girl came and search my bag but she don't get any thing for which they can blame me.

After some time, she saw my wallet was attached soft tag, which i was bought a couple of months back. The bag was also become old also. The check box making...
Complaint comments  Read comments Complaint category Department Stores

Pantaloons Fashion & Retail — poor quality rangmanch kurti [Resolved]

 Bindu Rana on Apr 4, 2019
I purchase one kurti of rangmanch from pantaloons store Rudrapur on 14th march and first time I washed it and after wash the pink colour spread to all area,
I went again the store and complained about it but they were not agreed that its happen and arguing with me that I'm laying but after long conversation they ready to keep it back and said first they check with quality person and then only they reply.

its very painful 😖 If you buying something with a good brand and this type things happened and they were not helping you but trying to blaming on you that you are lying...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — non compliance with refund policies [Resolved]

 PratyushaSen on Apr 4, 2019
On 19th march i initiated a return for an item purchased online. Item was picked up on 22nd march. On 31st march i called customer care to inquire about the refund and was informed that the product had reached the warehouse and quality checking was done. After not receiving the refund amount in my account even after 3-4 days, i called customer care again on 4th april. I was subsequently informed that no refund was initiated from the company's end. Pantaloons fashion and retail has held up my refund for no discernible reason....
Complaint comments  Read comments Complaint category Online Shopping

Brand Factory — garments

 Anki22 on Mar 28, 2019
Brandfactoryind is one the fake things ever.1stly they given a offer additional 30% off which means whatever you are buying you will get additional 30% off. But when i asked them they said either 50% or 30% i can get. Ok 2nd thing 50% off then 5% gst. Because whatever we are buying it is clearly mentioned that including all taxes. So when we r having 50% off that means we are having 50% off. But they add 5% as a name with gst. That's mean we are paying double gst. Whatever i am buying if it is mentioned that it is inclusive all taxes then none can charge extra 5% as a gst. I didn't get any meaning...
Complaint comments  Read comments [1]Complaint category Tax Services

Pantaloons Fashion & Retail — bubble problem in trousers [Resolved]

 swati1610 on Mar 27, 2019
I have purchased a trouser on 23.03.2019 and yesterday while delivering a training stitches got open due to which i got distracted, i would have not complained about the stitches but in the evening i found bubbles were raised in a trousers in first wear between the legs. Is this kind of product you are dealing with, this quality is not expected from a brand....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — misplacing the billed items [Resolved]

 Sunilcdo on Mar 23, 2019
1. On 23rd march 2019 purchased a kids jacket ean code [protected]
Hsn 6205 ptch chalk shir of amount 599 alongwith three more items, from your pantaloons vasundhra metro mall, plot no 165 (P) east boring canal road, alongwith other items. Went to customer service desk for getting items packed. But could not find one above reffered items. When asked customer help desk for help, there response was pathetic. They made us wait for nearly an hour without any positive response.
2. Really regretable.
3. Hope it gets solved otherwise one thing i can assure you, that i will desist...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — pending refund [Resolved]

 ravs_saini on Mar 21, 2019
Dear team,

This is very disgusting to say we have returned a product on 1st march 2019

As per the policy refund should be credit within 3-5 business days. Where as even after so many follow ups one of your representative on sat 16th mar 2019 informed us it will take credited in 2 working days. I. E. On or before 20th mar 2019.

Again today that is 20th march ‘19 when we called your representative again said it will take 48 hours.

Kindly let us know are you guys interested to return the refund or not.

Regards
Ravinder...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — fake product [Resolved]

 AnupT$ on Mar 21, 2019
About a couple of months back I had bought NAUTICA Blue (EDT spray vaporisateur) from Pantaloon Shillong, located at Fire Brigade area. All these time it was running good with the type of fragrance that I like. But now after using half the bottle, I realised suddenly that there is no fragrance at all. It looks like plain water or whatever it is which is fragrance-less. After all these time, I have even disposed the receipt not knowing that the very product will turn out to be fake.
I had never ever expected such, from a reputed company like Pantaloon.
I only hope that the concernd...
Complaint comments  Read comments [1]Complaint category Cosmetics

Pantaloons Fashion & Retail — wanted to exchange a dress bought from pantaloons (inorbit mall) in pantaloons (forum mall) [Resolved]

 nicckyy on Mar 17, 2019
Today i purchased clothes from pantaloons (Inorbit mall). While i was purchasing, one of the staff asked me to try a particular dress. It was good but i didn't knew that it costed 4k. And without checking the price i bought that dress with my other tops. Now i wanted to exchange that dress for 2 or 3 dresses. But the problem is that inorbit mall is far away from my home. So can i exchange the dress in another pantaloons store which is near to me?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — return of kurta [Resolved]

 Monikarishu on Mar 14, 2019
I have purchased a kurta on 10 mar.19 of rangmanch from pantaloons of exhibition road. But when i wore that in the next day, i found the fabric of kurta tampered. When i visited the store on 14mar.19 they denied the return saying that this is not their fault. Practically the fabric quality is not good. I have paid 999 for the kurta, is it ethical to not return the dress? Kindly look into the matter as i m feeling deceived after shopping at ur store despite being regular shopper or ur store...
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — tailor use slang [Resolved]

 [email protected] on Feb 27, 2019
Yesterday i went to nagerbazar diamond plaza pantaloons retail. I buy a formal trouser and after billing i saw that it need stiche after gave the product to the tailor i was two times said what time it will be take after that the tailor of this retail he shouted and use a slang from inside the room. This is customer desk behaviour to the customer. I request do go there also some sales man are male jokes of the situation. I request to all customers don't go there....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — pls update the missing information in my uan

 Shekh faridul on Feb 25, 2019
Dear
Sir /madam

I would like to inform you, I was worked in ABFRL delhi. My date of ending is June 2017 but till now I'm not able to claim my PF to yet due to some missing information not updated by my employer.

So pls update my father's name (SHEKH BILAL) with my UAN[protected] as soon as possible

Name : shekh Faridul
UAN :[protected]
Father's Name : Shekh Bilal...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — complaining about 109f [Resolved]

 Deepika Makker on Feb 23, 2019
I bought a top fresh piece after single wash xxl top became small size top how it is possible... I want to return it... Please help me out for it... It is black and white strip top... What to do with my shrinked top i paid 1200 for this directive piece i need to a exchange or replacement for this top kindly take action as soon as possible... Thankyou...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — no refund [Resolved]

 bubble08 on Feb 23, 2019
I bought a jeans from pantaloons online and i was not satisfied with the quality of the product. I returned it the next day through their personnel and being eligible for refund, it has been 23 days since then but i have not been refunded yet. I have emailed them many times but all they are saying is that we are trying to solve your problem. They just tell me to wait for next 48 hrs or something. I got cheated....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — item returned but not refund the amount [Resolved]

 Dhiraj1994 on Feb 21, 2019
With the the return i'd 1347890 and the reg mob no. [protected] of the online pantaloons shopping portal... I m dissatisfied with the item of 2 product and is returned from my side on 10 jan 2019 by india post (Cs[protected]in), and is delivered to 5 feb2019 at the warehouse of pantaloons, bhiwandi... Bt i call many a times no complete update regarding the item stillrefund amount is not credited...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — abusive behavior of store manager [Resolved]

 ठाकुर शिव प्रताप सिंह on Feb 20, 2019
I went for shopping in noida pantaloons & i was checking clothes suddenly store manager was also there his name was hridesh pal and i jus asked him for the size which was not there and i don't know what happened to him he jus started misbehaving and he was abusing continuously i don't know why these people are being hired with such rediculous behaviour. I request the authorities to kindly suitable action on him....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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