Pantaloons Fashion & Retail Customer Care
Pantaloons Fashion & Retail Ltd.
Customer satisfaction rating: 41%
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552
COMPLAINTS

Pantaloons Fashion & Retail Customer Care

Pantaloons Fashion & Retail Ltd.

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Address
701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East)
Mumbai
Mumbai City District
Maharashtra
India - 400059
Landmarks:Off A.K. Road

Customer Care Phone Numbers and Contacts

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Fax:
Fax:
+91 86 5290 5400  

Additional info




Customer satisfaction rating
41%
Complaints
552
Pending
10
Resolved
219
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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail — why every time on exchange I have to pay gst. [Resolved]

 Jayshree Kalita on Jan 2, 2019
I brought some clothes from pantaloons outlet in rudraaksh mall, guwahati, assam. At that purchase i paid gst for each cloth on discount individually and i also paid gst on the total amount. Next day i exchanged some of the clothes for fitting problem in the same outlet... But i again had to pay gst on exchange clothes individually as well as on the total amount. So why i have to pay gst on exchange clothes??? Because of these every time we are paying extra money. We are paying double gst on the same items when we go for exchange... I think that we should pay gst only on the 1st buy and there shouldn't...
Complaint comments  Read comments [1]Complaint category Tax Services

Pantaloons Fashion & Retail — misleading the customer with wrong offer [Resolved]

 Uday Suvvada on Dec 29, 2018
Hello pantaloons,
Please consider my complaint towards pantaloon vizianagaram as they misleaded me for an wrong offer which doesn't exist and finally at billing they told that there is no such offer exists which costs me huge loss of time and the trust towards pantaloons retail outlet.
Please consider this complaint and provide proper justice.

Thanks & regards
Uday kumar
Smartuday. [protected]@gmail.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — regarding the cashback to be received [Resolved]

 Aastha1408 on Dec 24, 2018
I made a purchase of rs 4979 on 14th july 2018 and at your billing counter, i was asked to pay through sbi debit card as i would get a 5% cashback. But i have to inform u this with regret that i haven't received the cashback till date i. E. 24th december 2018. (Almost 6 months). I would request you to look into the matter. I have been constantly calling your customer care but to no avail. I am highly disappointed and i would request to quickly solve my complaint....
Complaint comments  Read comments Complaint category Banks

Pantaloons Fashion & Retail — promotional discount offer at pantaloons lalpur ranchi [Resolved]

 Dr Nirmal Kumar on Dec 23, 2018
Offer on display was shop for 6000 n get 6000 worth merchandise free. It was told it was on inhouse apparels i. E. Ones having logo of aditya birla. I sougyt help of a sales person and having done shopping for twelve tgousand plus while went for billing i was told any inhouse apparel with any discount wont be counted for offer. I said in that case you can go for mrp and add to see it adds up to six tgoudand plus six thousand. They didnt listen. They were themselves confused about offer. Sounds very silly and immature behaviour from a brand like pantaloon with whom i have been regularly shopping...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — humiliation of customer and unresponsive response from manager

 Verma VK on Dec 23, 2018
Received sms to my phone from pantaloon that 50% discount on top brand you may approach to pantaloon. On 24 dec, 2018 i went to kakurgachi pantaloon with family to buy some clothing. I reached there at 1625 hrs and first i enquired from the concern store at lee at first floor for discount. He told me that discount are there buy two get two and flat 40%discount i[censored] purchase two. I stated selecting and selected four under buy two get two. Store man was very happy when i reached to billing they said items are not on discount. I asked him that store person has selected and given this but counter in...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — krauss jegging [Resolved]

 ARCHANA0912 on Dec 21, 2018
I have purchased jegging and other stuff from pantaloons store phoenix mall bareilly billed more than 6700 and it is only one month and jegging stiching got loose and it is very disappointed from your home brand krauss and it is happening with me second time, i trust u for this, the jegging even not washed for a single time and wore only 3 4 times, very very poor quality, i need my money back for this jegging....
Complaint comments  Read comments Complaint category Other

Pantaloons Fashion & Retail — idee sunglass [Resolved]

 Arijeet Ghatak on Dec 20, 2018
Dear concern,

I have returned one IDEE sunglass to Pataloons store(Cosmos mall) in Siliguri on 09/04/2018 due to colour fade of the frame vide model no - 2208 C2. The IDEE representative told me that it will be replaced in 15 days, as I have purchased it on 15/04/2017, So my Warranty period is not yet over. Then he received the product and give me an acknowledgement slip (Attaching herewith) regarding it.
But after that I have visited the STORE several times but they can't even answer me at that point. They told me that, it will be informed to me once it will received.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — damaged bottle of cream received

 Deepika Shaw on Dec 19, 2018
I had purchase a loreal serum on sunday dated 17th dec’18 and when i used it at home i found that the bottle is damaged and i complained the same to customers care service but they have denied to replace it. Why you guys are penalising customers if its a fault from loreal. I need clarification and replacement. Your terms and conditions are really pathetic.

Deepika shaw...
Complaint comments  Read comments Complaint category Health & Beauty

Pantaloons Fashion & Retail — problem in return and reward points

 dhiru2501 on Dec 19, 2018
Dear sir/madam

I am a regular customer of pantaloons for almost more than 7 years and am regularly buying clothes for myself and family from pantaloons.
I had bought a sweat shirt from pantaloons, growels 101 mall, akruli road, kandivali (East), mumbai on december 04, 2018 (Receipt no - p185004i1801217). The price of the sweat shirt was rs. 999/- however i had redeemed my reward points and got a discount of rs. 237.75 and had paid net rs. 761.25.

There was issue in size so i visited the store for exchange on december 11, 2018 at 09:30 p. M, since size was...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — the product quality

 Rhkr_700 on Dec 18, 2018
The product quality is poor, it's not even durable, its less than six months and my track pants shows spoilage in its fabrics.
I got a bill no as well as the product information. If it will be helpful to detect.
It's the dumbest thing i ever purchased, it cost me 1000rs and just what i got poorest stuff.
The fabrics used is cheap kind and the worst ever encountered....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Brand Factory — no proper offer are maintained by the beaches in the jubilee hills

 Srinivas Vuddagiri on Dec 16, 2018
I have came in the morning and the maitance is to worst and finally shopping there are no free apparels available.

When i ask the branch manager there asking to take ladies and kids free items to bachelor.

And they giving unselled 5 shirts each worth 899rs and all sames colors really each shirt worth will be 200rs and they are reducing 500 and asking to pay 399rs.

Please do not tempt like waste and foolish offers, do not be cheated, do not waste your time and money....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — exchange rejected although within rules [Resolved]

 sanjay dash on Dec 9, 2018
We had made purchases for a wedding on 01.12.2018 vide reciept no. P188003i18020124 from store id p188 (Bhubaneswar).in the process, one item no. [protected] - a house gown got billed that was not required. Post our return, i visited the store today with the intention of exchanging the wrongly purchased material with alternative, as it was not required.

To my utter surprise, when shown the t&c printed on the reverse of the invoice, we were told that lingerie was not an exchangeable item. While we have paid for the alternative purchase (Bill no. P188004i[protected], what was not...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Brand Factory — double gst charge

 vinshu_9 on Dec 9, 2018
Brand factory is cheating people by charging double gst.

There tags says clearly that mrp inclusive of all taxes then also they charge additional gst on the discounted price that means the gst first applicable i have to pay that as well along with the new 5% added.

Don't you think thats nut.

I would request if this forum is visited by any chartered accountant to express there views on this as you have the best knowledge of gst in the industry and let us know is it correct to charge this way or in true manner they are making fool of poor people....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — refund has taken more than 2 months [Resolved]

 Finney Sajja on Nov 28, 2018
I ordered for two shirts and they were not the same material found in the shop. I actually ordered these shirts because i liked the one i brought from the shop. I returned these shirts in the 8th of october and till now the refund has not been given. I called the customer care so many times and they keep saying 24 hrs it will be refunded and 28th november i called they say they don’t have my number registered. What fraud is this? Shame on you pantaloons for causing so much anxiety and headache and my mistake was shopping from your website....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — brand factory _ complaint service person [Resolved]

 Asit Pattnaik on Nov 27, 2018
Hi sir,
This is the second time me and my wife visited brand factory (Marathali - vanshree tower) bangalore. The collections are very good but service is very worst "no one doesn't know the clear offer details" this is my bad experience.

Actually we went to brand factory before selecting the leather product i asked the counter staff how much ladies lether bag he said only rs 1599/- now offer is going on.. And also amount name plate has fixed on same as on leather product counter. They given details based on that i purchased 1 pics leather ladies hand bag, then i went for billing...
Complaint comments  Read comments [1]Complaint category Other

Pantaloons Fashion & Retail — gst charged over mrp [Resolved]

 Satyam Tandon on Nov 25, 2018
I had made a purchase of rs 5514.28 on 24nov 18 vide bill no p019023i18012258 at pantaloons, saharaganj mall, lucknow. Gst of rs 662 apex. Has been charged over the bill @ 6℅ and 6%℅ (Sgst & cgst each). The same is supposed to be included in the mrp. Request peruse the case and clarify the ruling on the same. If the same has been charged over and above, request refund for the over charged amount.

Phone: [protected]
Email: [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — complaining about the irresponsibility of staff at dhanbad store of pantaloons

 jass caur on Nov 25, 2018
We are 7 star customer of pantaloons and visiting pantaloons from last 6 years at dhanbad and any where else in india... But yesterday it was height of irresponsibility of your staff on duty around 6 pm onwards at dhanbad pantaloon store... First they didnt add the bill of carrybag in billing and we were stopped while exiting which was highly embarrassing bcz we shopped for 7 to 8000 and just fr a 9 rupees shot carrybag ws were stopped... For the irresponsibility of your staff and guard at the gate...

Then again aftr bill matter sorted out your staff didnt removed the magnet tag frm...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — poor response

 Jagajjiban on Nov 24, 2018
Wanted to redeem the points accumulated as geen card holder [protected]. However not receiving the OTP. Requested to change cell no but the counter staff Babu mis guided that once I change the mobile number, the points is not carried to new no. But after almost 30 mins and after not getting any repose from customer care toll free no, I could get my no changed and so redeemed the points. But the service is very bad....
Complaint comments  Read comments Complaint category Products & Services

Pantaloons Fashion & Retail — return of celio jacket bought on 19th november 20 [Resolved]

 SACHIN MOTE on Nov 20, 2018
I bought a celio jacket from pantaloons store in phoenix market city, pune. I want to return the jacket as it does not fit well. I want a full refund as i have both tag and invoice with me.
I don't know the procedure please guide me with the procedure as earliest as i came to know that the return period is for only 30 days.
I do not wish to buy in exchange i need full refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Pantaloons Fashion & Retail — paid twice for same bill [Resolved]

 cspro01 on Nov 19, 2018
On 26 sep 2018 i paid twice on pantaloon store) via paytm one payment is done with the otp which is of 7283 and the other was with qr code which is of 6999 inr for the same order due to the server issue, i contacted pantaloon store they said they didn't receive any excess amount after that i contacted paytm they said merchant successfully received both the payment.

Pantaloons store is denying that they didn't get extra money and said to the customer support of the pantaloon so i called them and raised my complain on 28 sep and they said it will take 48 hours to resolve this issue...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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