| Address: Phoenix Marketcity Bengaluru |
Dear Sir/Madam,
I would like to bring to your notice, some incident that happened at Pantaloon outlet in Phoenix Marketcity Whitefield Bengaluru.
I could have just gone with this review on all social media but I thought, I should first let you know about our ordeal at this outlet.
I understand that it takes a lot to build a brand and it is very easy to tarnish one's image.
I have been a fan of the quality and variety of your Brand Pentaloon.
We recently relocated from the US to Bengaluru India, and we have been shopping with Pentaloos for our family clothing. You can check this with my account with you.
I sincerely hope that you would take proper action and compensate us for our mental harassment at this particular outlet.
Incident:
Date -- 5th March between 8:00 PM to 9:30PM
Place -- Pantaloon Outlet at Phoenix Marketcity, whitefield, Bengaluru.
Concern : Male attendant deployed at ladies Fitting Room.
My wife was trying out some clothes and she was the only one who was trying out some clothes at the exclusive ladies Fitting Room.
There was this male attendant who was deployed, who used to peep from the entrance ally of the Fitting rooms, each time she came out to show me the
clothes that she was trying out.
Both me and my wife found it very awkward and shocking at his behaviour.
When we confronted him about his behavior, he said that he wanted to pick the tried clothes, when there were no clothes to be picked the bit was empty.
Then further he said that he wants to check if people are stealing the clothes (???). you have beepers and tak attached to the clothes and a guard
at the exit who check the bills already, so how can one steal in the fitting room, you need to check for theft after one has come out of the Fitting
room and walking out of the store.
He was very rude and started speaking in Kannada and sort of threatened us for us being an outsider, while my wife is a Kannadiga.
Then we wanted meet the manager, so I requested the other employees to call their store Manager, since it was taking time, I called over phone to the
store number thinking that I can talked to the manager, while I was in the store.
LYING EMPLOYEE: Over the phone, I was told by a male employee that the manager had left the store, while, by then, the Manager Mr. Amresh (if I remember correctly)
and the Deptt Manager Mr. Bala had already reached us near the Ladies Fitting Room where the incident had occurred.
Now I put the phone on speaker and asked the employee to repeat in from of his manager, and he said again "Yes Sir the manager has left and I am also leaving"
This was shocking for us.
However, the Manager could not justify the placement of the male attendant at the Ladies Fitting room and didn't seem to even apologize.
Also we were so hurt by the incident and the theft theory given to us by the attendant that I had already paid for three apparels for my kids worth INR 1554.00,
I just left those paid items with the Manager and walked out of the store.
I have attached the invoice here for those paid items that I left there with the store manager as I do not want my kids and my family to wear anything from a Brand,
whose outlets are so insensitive towards women, I have never seen such incident in The US.
Nobody tried to reach out to us and I am not sure what they did with the piad items that I left there.
Also, we visited lifestyle, Reliance Trends and found all the ladies change rooms had Female attendants even at 9:30 PM, on 5th March 2021.
I am hoping that being a Brand which has been once endorsed by the like of Mr. Amitabh Bachhan, would act as per its glory and try to restore our faith in the Brand once more,
failing which, I am sorry, but I will have to stop using your Brand and let others know about our ordeal.
We were lucky that we did not take some of our US friends, who wanted to visit your store for some Indian clothings, else, just imagine, what impression they would have had about such great Brand Pantaloons and the people of our country.
I still have a lot of faith that you would do the needful to address this complaint.
In anticipation,
Sincerely Yours,
Abhishek Kumar
+[protected]
PS: I have attached the invoice of the items that I left at the store with the Manager while we walked out in disgust.
Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Regards,
Akanksha
[protected]