[Resolved]  Pantaloons Fashion & Retail — careless and unprofessional so called manager. crap billing staff and horrible management

I'm a very regular customer to pantaloon begumpet. For the first time i visited nacharam branch today with a horrific experience from the management.

We shopped the cost of aproxx 12 k of kids clothing. We were given an - pay 11rs and get a cook n serve set of 3 containers.
But the billing staff suggested to make 2 different bill's to claim the - pay 600 rs for a scratch card gift.
They kept changing / shuffling between 3 computers to finish the bill's but in vain, blaming the slow server. But the real reason was that the billing staff were unable to tackle to break the tolat amount into 2 bill's.
They kept us waiting for 40 min in the counter with 2 of my kids getting restless.
I have seen any billing that took this long. So as my husband was getting impatient, i suggested to ask their manager to come to help us.
One of the floor staff shouted loud that manager is sitting out having tea - far from the shop and that he might not be come to help the billing.
Upon insisting - here comes h. Venkatesh not even apologized to us obviously we looked so impatient to get the bill's, he insted eyeballed us, spoke very rudely to the billing staff n spat out few words at the billing staff n left. His behavior put my over the top of the cliff.
I asked of his identity n was told that h. Venkatesh is the guy from inventery and not the manager. At this stage it was over 1 hour of wait at the counter with my kids who were in tears looking at the situation.
Then i asked the so called floor manager to call the store manager who comes to the billing counter after 15 min of the call made. He stood watching, dint identify himself for 10 mins (Dint have a id card either). When asked for the manager, then he comes up saying that he is the, "soul head" of the shop.
He kept lying that we were only waiting for 15 mins, though it was 1hr. 30 min at that time waiting for billing.
Here he starts his cheap tricks of saying that he was called 15 min ago, though he was sitting far from store to hv tea.

He was not giving his id when asked. So i wanted to get his photo. This made his nervous and anxious and rest is all in the cctv and the floor staff n billing staff n h. Venkatesh.

I want pantaloons, nacharam. To survey the cctv on the 3rd sept 20018 at 5 pm approx. I and my hubby with my 2 girls were i'll treated by - so called store manager, who dint even empathized with the customers who were waiting 1hr 30 mins.
I want justice. After cctv n all the staff who were on duty on 3 rd sept at 5 pm at nacharam branch.
I want an explanation and wish that this - so called store manager to apologize to me.
The store caused us n my 2 girls great emotional stress and left us in shame as the store manager was shouting n was more of a rowdy.
With very sad heart n my girls crying it was a situation of deformation.
Shame on this manager n pity on the stores.

Plz contact me for more information.