[Resolved] Pantaloons Fashion & Retail — charged for carry bag and poor service

Sukhmeet Bhatia

from Lucknow, Uttar Pradesh

Address:

United mall Pheonix Pantaloons Lucknow, Lucknow, Uttar Pradesh, 226018

I purchased from pantaloons today at pheonix mall lucknow. Firstly they charged me for carry bag and also they didnt even fold the clothes properly, when i opened the carry bag at home i found the clothes as i tried and gave to counter. It created wrinkles on clothes. I am a frequent buyer from pantaloons but such a bad service and loot from an authentic showroom was not expected. I also asked charging for a carry bag is illegal but still they charged me the money. Need a resolution for this.

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Sep 19, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Sukhmeet,

The extra charge for the bags is in a bid to help the environment. In our endeavor towards consumer satisfaction, we do provide them the freedom to carry their own bags, so that they are not compulsorily required to spend this amount. We hope this meets your understanding and look forward to seeing you at Pantaloons soon. In case of further queries, you can call us on our toll free customer care number[protected].

Regards,
Team - Pantaloons