[Resolved]  Pantaloons Fashion & Retail — customer service

Address:

New Delhi, Delhi, 110002

Hii
I am a regular customer of pantaloons and yesterday i did a shopping for 16000 on which i had to pay 8200. After going home i saw that one of the pant had threads coming out. So obviously i came for an exchange as i can’t gift someone pants with thread coming out. Now here in karol bagh pantaloon they told me i can’t exchange for any product from the same house brand unless i have a similar discount. I told them i shopped for more than 10000 yesterday and hence got 50 percent discount on in house brands. But mr sajid manager was not listening and he told me i would have to pay the current price on a new in house brand item and won’t get any 50 percent of discount as it is considered as a new product and not exachange. I tried to make both magnets understand but they were adamant. I even told i will pay extra if the product after 50 percent discount is higher cost. I finally got a pant for 1299, earlier one was 1499 which i had to exchange. Now during billing for the 1299 pants i had to pay extra 167 whereas it was of lower value. During sale i always make sure to come and ship from pantaloons but after this incident i have decided never to come back to pantaloons as the customer service is pathetic in karol bagh branch. What offer is this that i have to do the exchange without a discount for the item in the bill which had discount. This is customer torture and never expected from pantaloons.