[Resolved] Pantaloons Fashion & Retail — deduction of more amount and non receipt of assured gift

surajit143

from Bhubaneshwar, Odisha

Address:

Purba Medinipur, West Bengal

I have purchased from abfrl, pantaloons, diamond city mall, 68 jessore road, kolkata - 700055 garments worth rs. 7151/-. I was eligible for gift item of worth rs.1150/-. Firstly in the counter they added the amount of free gift item and deducted 8301/-. After that they realized the mistake and give me credit note of rs. 1150/-. To that extent i needed to compromise and kind of being forced to shop rs. 1150/- within 30 days to avail the coupon, which is not acceptable. After all that they denied to give me the gift, excusing that system is not permitting.
First of all i am bound to shop rs. 1150/-, which is not required and secondly the dinner set gift item was also not given.

Please take necessary steps within tomorrow and solve my problem. I want my gift item and rs. 1150/- back in cash not in credit note.

My registered ph. No. [protected]
Receipt no. P068005r18000093
Returned against - p068-p[protected]

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Sep 24, 2018

Complaint marked as Resolved

The company called me and assured that my grievance is in process to be resolved.

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by surajit143 The company requested me to wait for 2-3 days and they will resolve all my problems.

Verified Support

Oct 01, 2018

Pantaloons Fashion & Retail Customer Care's response Hi Surajit, thank you for writing to us. Based on your discussion with the store manager we hope the matter in concern has been addressed to your satisfaction.