Pantaloons Fashion & Retail — Delay In delivery of prepaid order

I have placed an order on pantaloons website and the order is still not dispatched after 10 days of order placement. Despite calling them again and again they are not responding properly. I emailed them thrice all i get is auto generated response from there side. I also sent a dm in instagram but as expected there was no response and to my surprise when i visit there insta account there account was flooded with negative reviews. They are doing this with everyone and moreover, they are delivering defective items to their customers. Their return policy is even worse. You won’t get your money instead they add points in your account which you have to redeem within a month. This is what i can not expect from a brand like pantaloons!!!