[Resolved]  Pantaloons Fashion & Retail — Gift card of pantaloons not being accepted

Address:

Kamrup Metropolitan, Assam, 781006

I went to pantaloons on 25th June and choose few garments for an amount of Rs 2500/-, now in the billing section while making the payment with my gift card the cashier said that while swiping the card the balance became zero and could not be accepted by to certain link issues. When I offered them my second gift card whose balance was Rs 5000/- they denied accepting the card citing the reason that again on swiping the card balance may become zero, and asked me to make the payment in cash. I was infuriated as nobody was able to explain me the proper reason of not acceptance of both my gift cards. Then they took me to their customers care dept and noted my mobile number and email id saying that they would send a mail and the balance would again get refunded into my gift card. I contacted them on 27th June over telephone that whether the issue was resolved but till date neither they communicated me anything over my mobile no or email id nor the issue the issue got resolved. I am writing this mail after waiting for 4 days and not being communicated by anyone from pantaloons. I am surprised to see the level of pathetic customer service quality of such a big brand name and would like to suggest that if there are so many issues in gift cards then stop issuing them to customers and harassing them. Hope my issue would be resolved at the earliest.