[Resolved] Pantaloons Fashion & Retail — I have credit note issued by pantaloons and its lost by me

CA Chintan Lakhani

from Mumbai, Maharashtra

Address:

380015

Dear team,

Myself chintan lakhani i have made purchase from pantaloons, but due to size and fitting i have exchange the product and against that product they had issued me a cn no.22912198 dated[protected] for amount of 700. Now i had lost that cn. They knew that cn still not used by me and by anyone else then also they are denying for reddened that cn.

Request your help 700 is not a small amount for me.

Thanks and regards
Chintan lakhani

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Nov 27, 2016

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Pantaloons Fashion & Retail Customer Care's response Namaste!

Thank you for visiting our store, we truly value your feedback!

We understand how you feel, in a similar situation we would have felt the same way. The organization has standard policies, norms and processes to provide a uniform customer experience to all our customers.

Our understanding of your query: You have credit note of Rs.700/- that was issued on 25th August, you have lost the credit note and want an exception.

To provide a resolution to your query we spoke with the relevant team, here is what they shared:
• We would like to inform that as per credit note redemption policy –In order to redeem a credit note, the customer needs to retain and submit the hard copy of the credit note and the credit note must be in a readable condition with the 30 days from the date of issue.

At Pantaloons we constantly believe in listening to our customers and learning from their experiences. We understand at present you are upset, our teams will do every possible initiative to make your next visit delightful!

We value you!
Pantaloons Customer Care Team