Pantaloons Fashion & Retail — Invoice #P210303I20000629 damage top buy in person was damage

Address:

kolkata

Yesterday, I visited Pantaloons, “Megatherm Tower, Plot L 1, Block GP, Sector 5, [protected] Salt Lake City, Kolkata 700091 WB IND” to exchange my previously bought TOP for my family member, and on return I received a damage old used top from the same shop.
The Invoice #P210303I20000629,
Please let me know what I will have to do to get refund or exchange again. This is your responsibility to keeping old used material to your pantaloons shop.