Pantaloons Fashion & Retail — misleading the customers by not revealing full information about offers

Address:

530017

My name is vidyasagar. My mobile number is [protected].
This is in regard to my shopping at pantaloons, vip road, visakhapatnam. On 24th december 2017, i went to shop at the outlet. Prior beginning the shopping, i inquired about the offers available. The store people told me that there are various offers, however the one i got interested was that "on purchase of clothes worth rs 4000/- and above, i would be getting gift vouchers worth rs. 1000/- which i can use for shopping at the pantaloons outlet on select products between 1st feb 2018 to 31st march 2018".
I asked them again and again if there are any further terms and conditions to it. To that they replied "nothing else". I shopped for an amount of more than rs.4000/- as i had a requirement and then went for billing. On billing, the person said, i can take the paid receipt to the gift voucher issuing counter.
I went to the counter and produced the receipt. He promptly took out two nos. Gift vouchers (Rs 500/-) each and enabled them and stamped them and said that "between[protected] and[protected], i can use these gift vouchers on select products, however i have to shop for rs. 2500/- to get one gift voucher of rs.500/- redeemed."
This means that in order to redeem the two nos. Gift vouchers, i have to shop for an additional rs.5000/- and then i would have to pay a net amount of rs. 4000/-.
This point was not revealed at all by any of the employees at any point of time till the man at the gift voucher counter told me.
I immediately asked all the staff, why they did not tell this vital point beforehand, they all apologized sincerely and requested not to create a hush. I asked the staff to ask the store manager to meet me immediately. His name is mr. Babu rao. He came promptly and listened to the entire episode and said the he too apologized for the incomplete information given to me. He said that the thing cannot be changed and that he is helpless.
This complaint is thus about misguiding the customers by not revealing full information about the offers, with the hidden clauses, and thus trying to do business.
I sincerely request that i be allowed to redeem the rs 1000/- worth vouchers without any further shopping during the above mentioned period. If this is not possible, then i can only say that a reputed organisation like yours is simply cheating people, in the name of offers, by not training the staff properly. Perhaps the staff have been instructed to not reveal such hidden clauses to the people with the fear of losing business by your management. This mounts to cheating.