[Resolved]  Pantaloons Fashion & Retail — Not taking positive response for accidentally lost credit note worth rs.1300/-

Address:Lucknow, Uttar Pradesh, 226004
Website:Pantaloons showroom

Myself Deepika awasthi, a regular and old customer of pantaloon showroom, purchaised a woolen outfit from your Hazrat Ganj pantaloon showroom in Lucknow on 21 Nov 2016 along with some other outfits.i had some fitting problem with that particular outfit so I went to your another showroom for exchanging it at sahara Ganj pantaloon on 25 Nov 2016 in Lucknow but I was not able to find out something else as I was in hurry because I had my flight for Pune on the same day so I went to customer care and he provided me credit note against that outfit.
In pune, somehow i didn't get time to go and buy something from that credit note and on that vacation I lost that credit note accidentally.
Then I called to their customer care but no-one was able to give a positive response for my loss.
My question is if they have all records in their system along with that I am also providing date n record of the same so they can easily track by my pantaloon card still they are not taking action on it.
I completely understand their policy norms and conditions but for 1300 bucks is not very less amount to forget.
Despite of lot of request from my side they are not focusing on my problem.

Registered no. Of pantaloon card is [protected]

My personal no.[protected]
Was this information helpful?
No (0)
Yes (0)
Mar 20, 2017
Complaint marked as Resolved 
Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2017
Pantaloons Fashion & Retail Customer Care's response
Hi Deepika

We would like share with you that the reason we require hard copy is to establish true ownership of the credit note . We hope you understand that credit note lost is equivalent to currency lost as the same can redeemed by anyone who finds the lost note. We know this is a concern for our customers and we’re exploring e-credit note via SMS as a solution. We apologize again for the inconvenience caused and hope you will give us a chance to serve you again.

Thank You
Team Pantaloons
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pantaloons Fashion & Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    840
    Pending
    0
    Resolved
    385
    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
    View all Pantaloons Fashion & Retail contact information