[Resolved] Pantaloons Fashion & Retail — Not taking positive response for accidentally lost credit note worth rs.1300/- | |||||
Myself Deepika awasthi, a regular and old customer of pantaloon showroom, purchaised a woolen outfit from your Hazrat Ganj pantaloon showroom in Lucknow on 21 Nov 2016 along with some other outfits.i had some fitting problem with that particular outfit so I went to your another showroom for exchanging it at sahara Ganj pantaloon on 25 Nov 2016 in Lucknow but I was not able to find out something else as I was in hurry because I had my flight for Pune on the same day so I went to customer care and he provided me credit note against that outfit. In pune, somehow i didn't get time to go and buy something from that credit note and on that vacation I lost that credit note accidentally. Then I called to their customer care but no-one was able to give a positive response for my loss. My question is if they have all records in their system along with that I am also providing date n record of the same so they can easily track by my pantaloon card still they are not taking action on it. I completely understand their policy norms and conditions but for 1300 bucks is not very less amount to forget. Despite of lot of request from my side they are not focusing on my problem. Registered no. Of pantaloon card is [protected] My personal no.[protected] Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved Pantaloons Fashion & Retail customer support has been notified about the posted complaint. Verified Support Feb 17, 2017 Pantaloons Fashion & Retail Customer Care's response Hi DeepikaWe would like share with you that the reason we require hard copy is to establish true ownership of the credit note . We hope you understand that credit note lost is equivalent to currency lost as the same can redeemed by anyone who finds the lost note. We know this is a concern for our customers and we’re exploring e-credit note via SMS as a solution. We apologize again for the inconvenience caused and hope you will give us a chance to serve you again. Thank You Team Pantaloons | |||||
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701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
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