Pantaloons Fashion & Retail — Order not delivered since two months.

Address:

PANTALOONS (DIVISION OF ADITYA BIRLA FASHION AND RETAIL LTD) 4TH FLOOR AGASTHYA CORPORATE PARK , SUNDAR BANG LANE, LBS ROAD, NEAR PHOENIX MARKETCITY MALL, KURLA WEST, MUMBAI 400070

So many times i have called to customer care regarding the order no 3583201 dated 29.07.2020 for product not deliverying issue and every time i am assured by them that it will be solved within 7 days and every time they say they are really feel sorry as per their training.
After one month waiting i am trying to contact to the senior executives who may solve this problem.
And during last month i was assured four times by four different senior personnel.
Name and approx date of communication mentioned below.

1. Kevin (14.09.2020) refund initiated mail came after conversation.
2. Rahul (21.09.2020) assured me about solvent within 48 hours.
3. Kevin (24.09.2020) (not the 1st one but he told me that he is senior of 1st and 2nd person and promised me that he will call me back at evening on the same day. )
4. Adin (30.09.2020) (who was really thankful to my patience for this long period and promised me that he will scrutiny all the matter throughly and solve the matter at earliest.

Today 02.10.2020 being really frustrated and disappointed with this type of service i am at your door step.

Surprising to me that not a single call came from pantaloons till now where every time i am listening that the problem has escalated to the concern team.

Please do needful.

Shramana chakraborty.
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