Pantaloons Fashion & Retail — Received dusty damaged brown trouser charger for shipping, no refund till date

Shubham Behera

Address:

kurla west, Mumbai

I had ordered a dark brown slim fit trouser from pantaloons on dec 26 and received it on 31 dec which was totally damaged and too small sized, then i initiated return, the delivery boy reverse picked up and they told me i will receive the refund after the parcel reaches the warehouse. Still no sign of refund, they have pathetic useless service, constantly cheating the customers. I have called customer care they said that within 13 days from the day you returned but still no sign of refund. My order was cod and they told shipping charges of 100rs will not be refunded which was due to their mistake i received damaged product for which i have to pay the charges.
Acc to their company's useless policy to cheat customers.

Pantaloons.com order id 4087734 and return id is 3446371

+3 photos

Was this information helpful?

No (0)

Yes (0)

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

Jan 04, 2021

Updated by Shubham Behera edit- They are telling me i will get the refund in pantaloon accounut as a credit which will be useless for me as i wouldnt further order anything from them, and they said that shipping charges will not be refunded which is 100rs.
( Damaged trouser price rs 500 + 100rs useless shipping charges )