Pantaloons Fashion & Retail — Refund not received

Return id- 3306329 and return id- 3306325
I have returned two product on 14th of December, 2020 and thereafter I call at pantaloons helpline and one of the representative said when the product pickedup successfully from your side on from that date it will take maximum of 12-13 business days to get the refund.Still as per policy I call after 12 days and continuously also and they said there is some technical issues and sometimes told u will get an update by tomorrow.
After few days, on 1-1-2021 I call again and one of the representative will raised my complaint regarding for the refund vide complaint id-[protected] and told me within max of 5-7 working days u will surely get the refund from our side.
'Still NO REFUND till date as per policy'
As approx 30 days has been gone to be over but NO REFUND