Pantaloons Fashion & Retail — Refund not received (regarding product not delivered)

Order I'd -3977731, bare denim ice solid jeans
I ordered the product on approx 24/11/2020 thereafter, product not delivered within promised date and I have raised a complaint on 11/12/2020 vide complaint id [protected] and they told it will take maximum of 5-7 working days to resolve this issue n get u an update, still I call continuously after 7 days they said there is some technical issues and sometimes said u will surely get an update from our team by tomorrow and after all no update or call and said complaint has closed from our side.
On 25/12/2020, a fresh complaint lodged and escalate to seniors team vide complaint id [protected], still same as earlier matter, the date has gone over ...No Refund Till Date
(More than 1.5 months has gone but no pantaloons officer can told the correct update)