Pantaloons Fashion & Retail — wrong business

Address:

Kolkata, West Bengal

Dear team,

It had always been my pleasure for being associated with the brand pantaloons for the last 15 years. I am a greencard holder too. But my recent experience at your retail outlet at city centre ii kolkata on 13th august'2017 have changed my love towards this fashion house.

On 12th august'2017 i had bought clothes and accessories for rs.3652.41/-at 22, camac street, kolkata-16 (Reeipt no-p006006i[protected] at 16.19pm ; store id:p006 under cashier himadri chakraborty (Cashier: 2400006). I was informed by the cashier that i need to pay just another rs150/- to avail the cupset with one bowl as an assured gift. But as i was planning to buy more items from pantaloons later, i told them to adjust the amount with my next purchase so that i can avail a bigger offer at the pantaloons.

On 13th august'2017, i had again visited the pantaloons at city centre ii rajarhat, newtown, kolkata where i had made another purchase of rs.11092.35/- (Receipt no:p017008i[protected] at 20.45pm;store id:p017 under cashier tapash ghosh (Cashier:137842).

To my utter surprise, i was not asked for my registered mobile no. Or my greencard no. At the time of billing. I was given only the dinner set of 26pcs for the bill of rs11092.35/-.

When i had asked them to adjust my earlier day purchase as i was ready to pay rs150/- extra, the store completely denied stating that since my mobile no was added with the bill, i am not eligible for any gift against rs.3652.41 though the customer service person have confirmed the same before i was going for my purchase at the retail outlet.

Now my question arises, whose fault is this and who is responsible for misleading about the offer - himadri chakraborty or mr taposh ghosh.

I have suffered a lot yesterdayby moving from one desk to another to solve my problem but no one was ready to help me.

Now, i have lost all my faith with your brand equity. I request you to take necessary action to resolve my issue at the earliest and provide with the gift i am eligible for. Or else, i will ecalate the matter to consumer forum and put it on social media that how your people harrasses customers.

This is all about wrong business.

Thanking you

Pracheta chatterjee