Pantaloons Fashion & Retail — Your Reference No. -COMP[protected]

A simple query is taking over 45 days. What is the point of lengthy responses on emails without an resolution. Each time I contact you say you will resolve in 4 business days, this is repeated over three times now.

I wrote to you in the month of October 2020:
Dear Team,

I made purchase of INR 7400 on 14 Oct 2020 and was assured that I will receive a voucher of INR 1000 in 24 hours to my email address. It is about 10 days and have not received any gift voucher so far.

Could you please confirm the same?