[Resolved]  Pantaloons — Inc.5 shoes

Address:

Kolkata, West Bengal, 700016

I purchased 1 pair of Inc.5 shoes on 17/12/15 from Kolkata Camac street pantaloons. but after wearing 2 weeks the stitch of one shoe became torn. I went to the store for repair on 07/01/16. They took the shoes and told me to come after 1 month and told me that as it will go to Mumbai for repairing, it will take such long time. I went on 15/02/16 for the shoes. Firstly they could not find it, and made me wait for more than 45 mins. After that when they found it, it was not at all repaired. Then they requested me to come after 2 days and told that i will get my shoes repaired within 2 days. They kept the shoe for 1 month and now telling that it will be repaired within 2 days. How is it possible? Will they do it by local shoe repairer? I am really disappointed. I want to exchange with similar model or I want my money back.