Pantaloons Phoenix Mills — Defective Items and bad refund policy

Address:

Mumbai City, Maharashtra

The store has sold defective items. They could refund the money despite not having any product of the same amount. Their system doesnot accept any product which is of lesser or higher amount inspite of we being ready to pay the excess amount. We are an elderly couple yet they made us run around the store to get signatures. The staff was not at all co operative. They were try to avoid us as we are asking for favours. As a concluding note online stores are better as they have a better refund and replacement policy.