Paras Holidays — scam

Address: Ghaziabad, Uttar Pradesh, 201002

Website: Paras Holidays Pvt Ltd (hereinafter referred as "Paras"), 312-322, Gold Plaza Building, Gu

We had taken Europe package from you for 2nd June departure at your terms and payments as per your requirement only, we had fullfiled 100% as per your terms and we need only best quality service and tour manager but the things are just opposite WE HAD A HORRIBLE AND PATHETIC EXPERIENCE WITH PARAS

We were into a big trouble due to by extremely bad service provided by you regarding the third class Airlines Alitalia given to us may be due to very cheap rates where our all luggages were misplaced and no help from Paras side for assistance.

Not only this, on our arrival on reaching the hotel after filing an PIR at airport office there was not any tour manager at the hotel. The hotel manager refused to give us rooms and we waited from 2:10 to 8.30 pm in the hotel lobby for ur help. Not only this Ms. Kiran in your branch in Delhi behaved very rudely, did not cooperate even stop taking our calls. My wife medicines were there in our luggage.we were in trouble in other country and instead of helping your staff Iltreated us.

Another issue you have mentioned 4th star but hotel is not eligible for even 1 star no service, no air conditioning, no towels and damaged room.

Next day when we were on Paris tour the tour manager assured us to help on reaching hotel regarding our luggage but Mr. Santosh refused to do so. Mr. Sanotosh stated that he works for TULIP TRAVELS not PARAS HOLIDAYS and he does work here for free lancer for paras and so I can’t help you for the same.

We were told earlier that our tour manager was able to speak all three languages English, Hindi and French but he could not even communicate in English, french was ...Even we were not able to visit third level of Eiffel Tower as assured by you in your package again due to mismanagement .

The story did not end here next day we left for airport for receiving our luggage and we called Mr.Santosh to wait for us for 15 mins but on reaching back he yelled at my wife such a treatment was not tolerating at all . Not on this in the evening we had to come back at 6.30 pm from Disney Land and he announced in the bus that if anyone reached after 6.30 pm, he would be left but on reaching there we had to wait outside in the night for appprx 3 hrs due to miss management. We all were tired, kids were hungry even older people and ladies with us had to sit on side of road and waited till 8.45 pm. It was really tormenting for all.

You ask tour guide will talk in Hindi, English and French but our guide is not able to speak even English properly.

We are very much disappointed as we have paid higher amount and service given is 3rd class.

DAY 4-7 PARIS TO ENGELBERG
Here we reached the hotel MOVENPICK – this hotel was good as compared to previous one but here we had to struggle for breakfast, there was an area separated for us where again finding the items to eat is a big concern, some of our guest and other guest from your other tour( Senior citizen group ) went into the other area to have breakfast and shared that that side there is lavish breakfast with so much variety.
Mr. Dilip The tour manager with other group was very cooperative and helping, at least listen to our problems but he had to manage his work too.
During our daily visit we got the food untimely sometimes we had to take lunch at 12.30 Pm and some days after having Lunch around 3 pm we were forced to have dinner at 7 pm Even the Menu remained same, no food for Non vegetarian daily we get one Chicken gravy and rice both in lunch as well as dinner. Not only us Jains also faced a lot of problems They also consumed bread with egg one day and they repented later but tour manager just said “ Aaj to ho gaya sab achacha ab Kaal dekhna sab aur Acha hoga” but things are different.
Mr. Santosh even did not know how to handle a situation, he was always helped by Mr. Dilip for petty issues even because of his this attitude the driver of our bus has to pay a fine of about 600 Euros.
Even the bus provided to us was not comfortable, not cleaned on regular basis, no provision for washrooms halt on time.
Day 9
Hotel GARBADLI – pathetic hotel, very bad breakfast, no AC and even the staff not cooperative, Mr. Santosh always took his room and went for rest if you were facing a problem who bothers, He stated that “ itne paise mein aise hi facility milti hai”
Even the treatment given to other senior citizen group and us both are different.may be because of Mr. Dilip.
DAY 10
Hotel in Florence and Rome were not given as per stated in the handout given to us . now its our problem as we can’t say anything to Mr. Santosh and in your delhi office no one relpies.
ON DAY 6 I said very bluntly to Mr. santosh that if he treat us the same way I would complaint about him on going back, so he changed his tone and stated going to other people in the group requesting them to say good about him as otherwise it would be a matter of his bread and butter. So other spoke so in the videos shared with you, why didn’t you ask him about my video; moreover all the people in the group were scared that if they spoke anything negative about him may be he would harm them and may ruin our trip.
All the people in my group are very helpful and cooperative we lived there as a family that was only one good thing about this trip
Seeing this attitude of the Tour Manager, many times, we the group members had to call up Ms KIRAN/Paras Delhi requesting for settling issues with the Tour Manager. On insistence of Ms Kiran, I had to write a mail on June 5, 2018, briefly writing about all these problems. Still, there was no action towards improvement. These are just a few examples (among many more irritants) of our miserable state during the so-called "Holiday Tour". IN THE LIGHT OF THE AGONY AND MISERIES SUFFERED BY US, I DEMAND A FULL REFUND PAID BY US FOR THIS TOUR.

I WOULD NEVER RECOMMEND ANY ONE PARAS HOLIDAYS
YOU ARE IN SERVISE INDUSTRY AND IT IS YOUR DUTY TO MAKE YOU CUSTOMERS HAPPY AND SATISFIED.
HORRIBLE EXPERIENCE