Paras Holidays Complaints & Reviews

Hello Team,

We, Sudarshan and Chanchal Goel, was planning to go for EU tour prior to COVID hit us. As you are acutely aware, given the current COVID-19 situation and guidance by our Honorable Prime Minister, Mr. Narendra Modi for the lockdown, we envision that travel for elderly above 70 years isnot recommended. This coupled with our age (73 and 71), and co-morbid conditions, puts us in high risk category. Given the situation, we definitely won't be able to travel outside India within next 1 year. Hence, I write to you today to consider the situation and refund us the full amount at the earliest. We were charged INR60, 000 for Visa fee but Paras Holidays didn't initiate the Visa process; hence, we request for full refund at the earliest.

I have booked a europe trip with paras holidays for 15 june. I wanted it from ex mumbai. They have asked for rs. 6000 per person extra if i want the trip ex mumbai. I was ready to pay 6000 per person extra. But now one of you co-ordinator named "kiran" is asking me for 11000rs. Per person. I am not at all in a position to pay 5000 rs. Extra. Kindly help me with the situation

We have enquired about european trip for the month of june and we have paid the token advance after receiving advance they r not at all responsibility properly, i had a talk with mrs preeti we were having a conversation, after she said to talk with mrs. Kiran and after that she said to talk with supreet we r not able to understand whom we have to talk, we need to talk with m. D as i have paid amount to them, whomever going to book be careful and sir pls solve my problem as soon as possible as it's just 1 month to go

We had taken Europe package from you for 2nd June departure at your terms and payments as per your requirement only, we had fullfiled 100% as per your terms and we need only best quality service and tour manager but the things are just opposite WE HAD A HORRIBLE AND PATHETIC EXPERIENCE WITH PARAS

We were into a big trouble due to by extremely bad service provided by you regarding the third class Airlines Alitalia given to us may be due to very cheap rates where our all luggages were misplaced and no help from Paras side for assistance.

Not only this, on our arrival on reaching the hotel after filing an PIR at airport office there was not any tour manager at the hotel. The hotel manager refused to give us rooms and we waited from 2:10 to 8.30 pm in the hotel lobby for ur help. Not only this Ms. Kiran in your branch in Delhi behaved very rudely, did not cooperate even stop taking our calls. My wife medicines were there in our luggage.we were in trouble in other country and instead of helping your staff Iltreated us.

Another issue you have mentioned 4th star but hotel is not eligible for even 1 star no service, no air conditioning, no towels and damaged room.

Next day when we were on Paris tour the tour manager assured us to help on reaching hotel regarding our luggage but Mr. Santosh refused to do so. Mr. Sanotosh stated that he works for TULIP TRAVELS not PARAS HOLIDAYS and he does work here for free lancer for paras and so I can’t help you for the same.

We were told earlier that our tour manager was able to speak all three languages English, Hindi and French but he could not even communicate in English, french was ...Even we were not able to visit third level of Eiffel Tower as assured by you in your package again due to mismanagement .

The story did not end here next day we left for airport for receiving our luggage and we called Mr.Santosh to wait for us for 15 mins but on reaching back he yelled at my wife such a treatment was not tolerating at all . Not on this in the evening we had to come back at 6.30 pm from Disney Land and he announced in the bus that if anyone reached after 6.30 pm, he would be left but on reaching there we had to wait outside in the night for appprx 3 hrs due to miss management. We all were tired, kids were hungry even older people and ladies with us had to sit on side of road and waited till 8.45 pm. It was really tormenting for all.

You ask tour guide will talk in Hindi, English and French but our guide is not able to speak even English properly.

We are very much disappointed as we have paid higher amount and service given is 3rd class.

DAY 4-7 PARIS TO ENGELBERG
Here we reached the hotel MOVENPICK – this hotel was good as compared to previous one but here we had to struggle for breakfast, there was an area separated for us where again finding the items to eat is a big concern, some of our guest and other guest from your other tour( Senior citizen group ) went into the other area to have breakfast and shared that that side there is lavish breakfast with so much variety.
Mr. Dilip The tour manager with other group was very cooperative and helping, at least listen to our problems but he had to manage his work too.
During our daily visit we got the food untimely sometimes we had to take lunch at 12.30 Pm and some days after having Lunch around 3 pm we were forced to have dinner at 7 pm Even the Menu remained same, no food for Non vegetarian daily we get one Chicken gravy and rice both in lunch as well as dinner. Not only us Jains also faced a lot of problems They also consumed bread with egg one day and they repented later but tour manager just said “ Aaj to ho gaya sab achacha ab Kaal dekhna sab aur Acha hoga” but things are different.
Mr. Santosh even did not know how to handle a situation, he was always helped by Mr. Dilip for petty issues even because of his this attitude the driver of our bus has to pay a fine of about 600 Euros.
Even the bus provided to us was not comfortable, not cleaned on regular basis, no provision for washrooms halt on time.
Day 9
Hotel GARBADLI – pathetic hotel, very bad breakfast, no AC and even the staff not cooperative, Mr. Santosh always took his room and went for rest if you were facing a problem who bothers, He stated that “ itne paise mein aise hi facility milti hai”
Even the treatment given to other senior citizen group and us both are different.may be because of Mr. Dilip.
DAY 10
Hotel in Florence and Rome were not given as per stated in the handout given to us . now its our problem as we can’t say anything to Mr. Santosh and in your delhi office no one relpies.
ON DAY 6 I said very bluntly to Mr. santosh that if he treat us the same way I would complaint about him on going back, so he changed his tone and stated going to other people in the group requesting them to say good about him as otherwise it would be a matter of his bread and butter. So other spoke so in the videos shared with you, why didn’t you ask him about my video; moreover all the people in the group were scared that if they spoke anything negative about him may be he would harm them and may ruin our trip.
All the people in my group are very helpful and cooperative we lived there as a family that was only one good thing about this trip
Seeing this attitude of the Tour Manager, many times, we the group members had to call up Ms KIRAN/Paras Delhi requesting for settling issues with the Tour Manager. On insistence of Ms Kiran, I had to write a mail on June 5, 2018, briefly writing about all these problems. Still, there was no action towards improvement. These are just a few examples (among many more irritants) of our miserable state during the so-called "Holiday Tour". IN THE LIGHT OF THE AGONY AND MISERIES SUFFERED BY US, I DEMAND A FULL REFUND PAID BY US FOR THIS TOUR.

I WOULD NEVER RECOMMEND ANY ONE PARAS HOLIDAYS
YOU ARE IN SERVISE INDUSTRY AND IT IS YOUR DUTY TO MAKE YOU CUSTOMERS HAPPY AND SATISFIED.
HORRIBLE EXPERIENCE

We had taken europe package from you for 2nd june 2018 departure at your terms and payments as per your requirement only, we had fullfiled 100% as per your terms and we need only best quality service and tour manager.

We were into a big trouble due to by extremely bad service provided by you regarding the third class airlines alitalia given to us may be due to very cheap rates where our all luggages were misplaced and no help from paras side for assistance.
Not only this, on our arrival on reaching the hotel after filing an pir at airport office there was not any tour manager at the hotel. The hotel manager refused to give us rooms and we waited from 2:10 to 8.30 pm in the hotel lobby for ur help. Not only this ms. Kiran in your branch in delhi behaved very rudely, did not cooperate even stop taking our calls. My wife medicines were there in our luggage. We were in trouble in other country and instead of helping your staff iltreated us.

Another issue you have mentioned 4th star but hotel is not eligible for even 1 star no service, no air conditioning, no towels and damaged room.

Next day when we were on paris tour the tour manager assured us to help on reaching hotel regarding our luggage but mr. Santosh refused to do so. We were told earlier that our tour manager was able to speak all three languages english, hindi and french but he could not even communicate in english, frech was... Even we were not able to visit third level of eiffel tower as assured by you in your package again due to mismanagement. The story did not end here next day we left for airport for receiving our luggage and we called mr. Santosh to wait for us for 15 mins but on reaching back he yelled at my wife such a treatment was not tolerating at all. Not on this in the evening we had to move back at 6.30 pm and he announced in the bus that if anyone reached after 6.30 pm he would be left but on reaching there we had to wait outside in the night for appprx 2 hrs due to miss management. We all were tired, kids were hungry even older people and ladies with us had to sit on side of road and waited till 8.45 pm. It was really tormenting for all.

You ask tour guide will talk in hindi, english and french but our guide is not able to speak even english properly.

We are very much disappointed as we have paid higher amount and service given is 3rd class.

I was hired by this fraud company on 26 dec 2017 and i was interviewed by mr swapneel who was the branch manager at connaught place. At the time of the interview, i had clearly mentioned that i have a background in operations, not for sales. They lied to me and hired in their operations department. Later after joining, when i was given the responsibilities of sales not of operations, raised this matter to swapneel and still he lied to me...

Sapna jain the ceo of paras holidays is the biggest fraudster.
I was overcharged for airlines 10, 000 per person and we were 2 people. i went to airline office to get to know the paid price and it differ from the price these guys provided. they even did fraud and tampered with prices and changed fixed tax rates
when i told them they agreed to refund the 20, 000 but its been almost 2 years they are not replying to me now
kindly help

Never go with paras holidays unless you are prepared to regret later

(I lodged the complaint on their website on 29th may 2017 and later sent by email. Even after a reminder, there is no response. So, it is clear they don't care after they have got the money)
I, along with my family, have just returned from our switzerland tour of 8 days which, unfortunately, i was trapped into entrusting to the manager in charge of connaught place office.

My high priced tour (8 persons for 8 days) was totally spoilt due bad planning and callous/careless approach, besides other things. I missed the connecting flight at moscow for zurich, as enough time was not available at moscow (The landing flight was 10 mins late) to complete immigration and security formalities and walk (With children and hand baggage) from gate 1 (Landing gate) and gate 56 (The new boarding gate at moscow). This resulted in the alternative flight reaching zurich later than the last train for st moritz which was our destination for the day. Further, when i contacted them from moscow for help for train timings from zurich to st. Moritz or help me for availability/booking of a van/taxi, they were totally clueless and said i should fend for myself when i reach zurich. The barakhamba branch manager refused to talk to me when i requested – the person may be busy trying to trap other gullible customers for the company, like me. I had to pay through my nose for 2 taxis from zurich to st. Moritz besides tremendous amount of in-convenience to all including my friends from us and the children. Who is going to compensate for this? As a consequence, our baggage got delayed and reached us much later at zermatt. Either your staff was ignorant/clueless when planning or they did not care for the client.
Let me sum up that i experience as a high level of post purchase dissonance, as they express in marketing management terms.
I will cover my experience/ frustration under the following 3 heads :
- false promises/cheating.
I had given the manger (Barakhamba branch-in-charge) a detailed quote with prices and inclusions, wchis i was promised will not only be met but bettered. This was breached in almost all aspects :
- prices were hiked on one pretext or the other.
- two children (7 yrs and 5 yrs), were to be included for all purposes. But firstly, they were
Not booked in glacier express; the manager saying that they should go standing for 8 an
And ½ hours journey. As that is not acceptable, i had to pay for their booking. Secondly, the
Pretext that “i don’t want to pay for children”, was being used for all the deficiencies like
Providing promised hotels etc. When the children as part of the package was indicated right
From day 1 of the negotiations. This phrase was used so often by the manager to blackmail
And cheat me that i got totally fed up.
- the hotels promised were 3*/3^ plus in downtown. However, on the pretext of children,
Some of the hotels provided were budget hotels with a meagre breakfast. One hotel offered
Was in tasch (Instead of zermatt) which i put my foot down and got changed, but was given
A budget hotel instead.
- medical insurance was part of the target proposal that i had sent and accepted.
However, i had to get it done on my own and pay for the same.
- mt titlis was part of the package. However, the manager tried to cheat me by saying that
There was nothing much there and offered two mts. Pilatus and rigi, in lieu. The reason
Was that mt titlis was to be paid for with swiss rail pass whereas pilatus and rigi were free.
Of course, i refused to be cheated.
- lack of knowledge/experience/careless approach. I think i have covered in the narration above.
- manager's approach/behaviour (Branch manager barakhamba branch).
- bully and bossy with the customers. Outright rude.
- always on the offensive, ready to pick up fight for anything, in a loud voice. I was almost afraid
Of receiving a call from the person as it will either be for asking more money or will end up in
Dire un-pleasantness. And i did not want to spoil my mood, having committed a huge sum of
Money.
- casual and careless, no eye for details.
- efforts to trick the customers into finalizing deals and then harass.
- always, projecting as a favour whatever is done, when the same is as per understanding and paid for.
- not providing a detailed itinerary initially, so that one can go back on any promise/understanding
During discussions.
- after taking an appointment with person, i went to the office before the tour to obtain some
Advice/ guidance but the person was busy planning own holiday and did not spare time for me.
I feel that the person needs extensive training in customer care/ handling and proper marketing management eventhough the company may be making profits through these tactics. But i can assure you that they will not get repeat business. I had almost finalized singapore/ malaysia with cruise tour for 9 persons in nov 16 which fell through due to different reasons. But, having dealt with the person now, i am happy the deal was dropped and i will never go with paras again till this person is in-charge. Further, i will pass on this experience to my friends and relatives.

Horrible experience with ms Preeti from karlo bagh office. We were booking a trip for 8 people to Europe, and suddenly she has disappeared- not taking calls etc. It's okay if she couldn't have made the trip, but not taking calls is so unprofessional. We were trying paras for the first time. And we are so so so disappointed. She wasted so much of our time and we couldn't book with any other agencies also. She made false promises and when unable to keep it, she disappeared . We tried complaining on paras Facebook page and website also, but the company seems disinterested in resolving it.

I booked the package in November. Paid high amount for side scene and hotel.they suggested me hotel and booked but after i reached there omg there is nothing like what they said ..very poor food .very poor service in hotel facilities are paid.beware of asst manager ashima khan and her assistant aparazita.i called them but they said we cant help.specially side scene company are fake .mr anurag mr saif .. both companies are only for cheat the peoples.think twice before book any tour packages. .non cooperative staff.I'll mannered. Non ethical...never bookkk..they only make fools...

I planned my trip with Paras holidays which was the worst decision of my honeymoon planning. ..the moment we stepped in Singapore. ..no taxi came to pick us up at Airport though t was a pvt transfer...it was just the beginning...we went to d cruise booked by Paras ppl n were shocked to c two single far set beds arranged in our room...in addition 300$ per person was told to us as complimentary coupon at cruise. ...which turned out to b only 300 in toto...we stepped out of cruise at harbour front of Singapore and after waiting for 1 hr no taxi turned up (additional gift was a rude n arrogant agent misbehaving about the inquiries )...our problems didn't end here. ..we reached hotel(hiring our own taxi)...n again two far set single beds...hotel management said that they had no information about this by agent, which has to b told to the management while booking... Any one can make mistakes...but these ppl r just not worthy bcoz when to get things a little managed we called n requested them their agent said that u can come and complain..there is no need to call...m sorry I can't help n smashed the phone down! We were amazed ...all this after spending lakhs of rupees...

I along with my family (Total 4 persons) just returned on 13th June, 2015 after undertaking an 11day/10night European Tour organised by Paras Holidays Pvt Ltd (hereinafter referred as "Paras"), 312-322, Gold Plaza Building, Gurudwara Road, Karol Bagh, New Delhi 110005. Right from start to end, this was a tour full of misery for us due to deceit and false commitments by Paras. On my return, I even tried many times to speak to Ms Kiran and Ms Khushbhu on Monday the 15th June, but one of them attended my call. I requested for Ms Mamta Jain, Mr Naveen Jain and Ms Sapna Jain phone nos and email ids but was refused. I was rather told bluntly by the receptionist that if I have any feedback, I should send through mail. So, having been taken for granted too long, I decided not to put up with such an arrogance and cheating by Paras.Given below are a few factual details justifying my claim. A. Irregular/Unscrupulous Conduct: 1. Illegal Issuance of ICICI Travel Cards on May 20 by Paras Holidays in the names of Jatin Madan and Meeta Madan: Paras got Travel Cards (with Euro money) issued in my and my wife's names without our consent. I had to spend almost half of the day(in chasing Khushbu in Paras and then following up with ICICI) on 30th May to get this WRONG undone. Presume, they would have got such illegal cards issued in the names of other other passengers also. NEED A CLEAR ANSWER AS TO WHY DID PARAS RESORT TO THIS ILLEGAL ACT, OTHERWISE, I WILL BE FORCED TO REPORT THIS ISSUE TO THE ECONOMIC OFFENCES WING OF THE GOVERNMENT OF INDIA. 2.Rs8000 charged by Paras as extra taxes for our Air Tickets: Paras had told me that Rs8000 is charged extra by Oman air on account of additional taxes for my family's tickets. And I was further told that it is transparent and that I can check directly with Oman Air also.On their suggestion, I called up Oman Air Delhi office twice to take details of extra taxes paid. However, they refused to give me any details related to Taxes on our tickets. THIS AMOUNTS TO MAKING EXCUSES (OR COOKING FALSE REASONS) TO FLEECE THE CUSTOMERS. B. Fake commitments/Wrong Information: Example 1: Intimation about Tour Manager 1. Information by Paras: On June 1 at 5.20pm (Approx 14 hours from our flight departure), we received a mail from Ms Kiran [protected]@parasholidays.org) conveying Mr Brahm Singh Yadav as our tour manager. We were also given his phone no as [protected]. 2. Reality: Totally Different (i) Mr Yadav didn't receive any calls on the phone number given by Paras making us UNDULY ANXIOUS. On second or third day, we discovered that there was another phone number being used by Mr Yadav. UNFORTUNATELY, THERE WAS NO COMMUNICATION FROM PARAS ABOUT THIS IMPORTANT PIECE OF INFORMATION RELATED TO THE CORRECT PHONE NUMBER OF OUR TOUR MANAGER. (ii) To our surprise, a person (different from Mr Yadav) received us at Paris airport and another (third person) guy (Mr Chandra) came at 9am to take us for "Paris city tour" on the morning of 3rd June (next day of our arrival in Paris). We had no formal information from Paras about these two guys. In a foreign country, we were being managed by total strangers without any formal intimation from Paras. On checking with Paras/Delhi on phone, we were told that Mr Yadav is struck in traffic and he will reach us by 2pm on 3rd June. (iii) The Third guy (Mr Chandra) took us around for a tentative brief tour of Paris with the passengers confined to the bus mostly. Even after completing our lunch, Mr Yadav was still not with us. We were then taken to Eiffel Tower by Mr Chandra and were asked to wait till Mr Yadav joins. (iv) Finally Mr Yadav joined us at around 5pm Paris time together with another group from London and then started for the ticketing process for Eiffel. NONE OF PARAS DOCUMENTS CONVEYED THAT OUR DESIGNATED TOUR MANAGER, MR YADAV WILL JOIN US LATE ON 3RD JUNE AND THERE WILL BE A STOP-GAP ARRANGEMENT TILL HE JOINS. 3. Consequences: We ended up wasting the time till 5pm on 3rd June, 2015 with an adhoc city tour accompanied by an unannounced tour manager (Mr Chandra). 4. Questions to Paras: (i) Since our designated tour manager, Mr Yadav was accompanying another group coming from London, that means Paras knew it all. IN THAT CASE, WHY DID PARAS NOT FORMALLY INFORM US ABOUT MR YADAV'S LATE JOINING? SUCH AN HONEST ADMISSION WOULD HAVE GIVEN US AN OPPORTUNITY TO MANAGE OUR OWN TIME INSTEAD OF HAVING A LAST MINUTE SUBSTITUTE SPOILING OUR DAY. (ii) HOW CAN PARAS GIVE (BARELY 14 HOURS BEFORE GROUP DEPARTURE) A WRONG/NON-CONNECTING PHONE NO OF MR YADAV TO ALL CUSTOMERS? Example 2: Misleading information on travel time 1. Information from Paras: As Printed in Paras booklet of 2015 and also shared with us on mail (dated 6th May from Ms Khushbu of Paras), the travel times were conveyed as follows; (i). Paris-Swtizerland: 6hours 49 minutes by Bus (ii). Innsbruck-Venice: 3 hours 54 minutes by Bus (iii). Venice-Rome: 6 hours 15 minutes by Bus (iv). Rome-Milan: 6 hours 20 minutes by Bus 2. Reality: (i). Paris-Swtizerland: over 10 hours (as against 6 hours 59 informed by Paras) (ii). Innsbruck- Venice: over 8 hours (as against 3 hours 54 minutes informed by Paras) (iii). Venice-Rome: over 8 hours (as against 6 hours 15 minutes informed by Paras) (iv). Rome-Milan: over 10 hours (as against 6 hours 20 minutes informed by Paras) 3. Consequences: The wrong travel time information shared by Paras mislead us to believe that we will have enough time for sight-seeing. HOWEVER, WITH REAL TIMES TAKEN AS STATED ABOVE, WE WERE GIVEN JUST 1 TO 1.5 HOURS BY THE TOUR MANAGER FOR SIGHT-SEEING AT EACH OF THE LOCATIONS. IMAGINE TRAVELLING 8-10 HOURS FOR SIGHT-SEEING OF JUST 1- 1.5 HOURS!!! THE TOUR GUIDE DIDN'T EVEN COVER ALL THE PLACES LISTED BY PARAS IN THEIR INFORMATION BROCHURE SHARED WITH US. 4. Questions to Paras: (i) WHY REALISTIC TRAVEL TIMES WERE NOT SHARED WITH US? FYI, NONE OF THE TRAVELS WAS AFFECTED BY TRAFFIC!!! (ii) WHY DID THE TOUR MANAGER NOT COVER ALL THE PLACES LISTED BY PARAS IN THEIR INFORMATION BROCHURE? Example 3: Bus facility 1. Information from Paras: As conveyed to us, the bus would be a comfortable one with an emergency toilet. 2. Reality : (i)The bus didn't have any emergency toilet. There was a small TV screen but that was also not working. IMAGINE, WE HAD TO UNDERTAKE SUCH LONG TRAVELS IN A BUS WITHOUT ANY EMERGENCY TOILET AND WITHOUT ANY BASIC VIDEO/ENTERTAINMENT SYSTEM. (ii) WORST OF ALL, THE BUS HAD TO BE STOPPED ( DUE TO SMOKE AND A STRONG BURNING SMELL IN THE REAR PART) FOR NEARLY AN HOUR DURING OUR PARIS-SWITZERLAND TRAVEL. (iii) The bus drivers didn't know English and were not skilled enough. Many times driver went roaming unnecessarily for 1~2 hours locating the destinations in spite of having GPRS systems. THIS PUT A LOT OF TIME PRESSURE ON US (THE GROUP MEMBERS) AND WE WERE LEFT WITH A LOT LESS TIME EVEN FOR OTHER NECESSARY ACTIVITIES (LIKE SLEEP) DOES THAT MEAN THAT THE BUS SERVICE HIRED WAS OF VERY POOR QUALITY? 3. Consequences: Such long travels turned out to be boring and uncomfortable. We wasted a lot o[censored]ncalled for time (when the driver was just looking for the location) inside the bus. Example 4: Tour Manager's persistent complaints about lack of adequate money from Paras. DUE TO THIS THE TOUR MANAGER HAD VERY LITTLE TIME/INTEREST TOWARDS ENSURING QUALITY SIGHT-SEEING. Seeing this attitude of the Tour Manager, many times, we the group members had to call up Ms Meenu Walia/Paras Delhi requesting for settling issues with the Tour Manager. On insistence of Ms Kiran, I had to write a mail on June 11, 2015, briefly writing about Examples 2 and 4. Still, there was no action towards improvement. 5. EXAMPLE 5: POOR QUALITY HOTEL CHOSEN LIKE HOTEL OLYMPIA IN AXAMS NEAR INNSBRUCK. IT WAS PATHETIC. I EVEN HAVE THE VIDEOS OF OUR ROOMS OF STAY. THE TOUR MANAGER HAS ALSO GIVEN THE FEEDBACK TO PARAS SPECIALLY ON THIS HOTEL. These are just a few examples (among many more irritants) of our miserable state during the so-called "Holiday Tour". IN THE LIGHT OF THE AGONY AND MISERIES SUFFERED BY US, I DEMAND A FULL REFUND OF RS5, 71, 984 (RS FIVE LACS SEVENTY ONE THOUSANDS NINE HUNDRED AN EIGHTY FOUR ONLY) PAID BY US FOR THIS TOUR.

Dear sir As per verbal discussion held with Khusboo mam (marketin staff). that there will be no increment in tour cost except the rate of euro taken 67 at the time of booking ..she told before applying for visa she will issue the tickets as soon as u give advance. Accordingly I gave advance of Rs 80000 vide receipt nos 10 dt17.04.15.in the name girish agarwal Next payment was made as demanded by company on dt 06.05.15 vide Receipt nos 255, 256, 257, 258 of Rs25000 each in name of girish agarwal, sonia agarwal, ria agarwal, vansh agarwal. Further it was clearly discussed there will be no change in the airfare. But it was mutal understanding was there regarding the rate of euro. Current rate will be considered at the time of final payment after the visa. In group departure airfare is always kept constant . Further I will request not increase in airfare. It's their fault why they have not made early booking. If theybook my tickets at the eleventh hour obviously it will be costly. Just tell me what's the use booking your tour almost two months in advance At last it's not fair .It is destroying goodwill of the operator. Once again request u to review the matter and order them not to impose additional airfare charges on me and my family. Thanks Girish agarwal [protected]

Booked a tour for us and given advance deposite.Later on company say group is cancelled. So asked them to refund the booking amount.
But now almost one month passed only lower staff takes a call and nver revert.
Situation is very bad .Company is not trust worthy or professional in any way.
I do have all the documents and message of staff of the company.

Such horrible and illiterate group of fraud people. The company functions only for money and provide third-grade service. The customers are treated like and I would never suggest anyone in this world to get associated with or book a travel trip with this horrible company. ALL of the above negative feed-backs are absolutely true and the positive ones are just given by a bunch of fake people belonging to the company. It's the worst ever company and never even consider the idea of planning a trip with them. The people are a bunch of fickle-minded, money-minded, cheap, rude, pathetic and insensitive freaks. PLEASE NEVER PLAN ANYTHING WITH THEM. This feedback comes out of personal experience, which was certainly very very veryyy horrible. Lie about all the services. People at the office too are big-time liars and fraud. All of this is a scam. Never get into this theft. Totally uncooperative people. POOR hotels, miles away from the main attractions or even the city. Food is topped with insects and other things. Not going would be a better option. Complete and sheer wastage of time, money and energy. The whole vacation spoils due to the petty and cheap acts. It no longer remains a vacation. Very very pooor.

2012 i have tried to book a internal holidays - europe tour for my family of 6 person with paras holiday. They have taken an advance of 1,20,000/- 20 % of the cost which says - non refundable if visa is refused. When i came to know that the company has very poor service i tried to get all my documents including the passport. They never pick up the phone. If they do no one is the concrern higher authority over their. I ask one of the staff who is the owner - they replid mr naveen jain - i tried to complaint to him but they refuse to pass any phone or message. Please solve my problem as the company is not good to handle the client and they are cheating one after the other. I wish to get my money refunded with all the documents which i have submitted. Thanks.

This company is a sham and has been duping people since many years. We booked a tour package to europe for june 2011 and the company till the last date did not confirm our visa arrival. When we reached their office on the departure date they told us that our visa's has been rejected. When we asked for refund after deduction of visa expenses the company straightway refused. Till date Ms Surbhi does'nt pick our cell phones neither does she refunds the money. Never book any tours from them if you want to lose your money. Also i would urge all people who have been duped by this company to unite and mail me so that we can take strict action against the company. Please contact me on [protected]@gmail.com

Please don't buy anything from this company this company is only good when you are giving money after getting the money they will not care for you ....they are handled by very unprofessional team and their owner is very rude....and unprofessional ..

Dear all

Please don't buy anything from paras holidays this is totally a fake company with false commitments .The incident is same like mentioned already.I bought a package for dubai from them.But their was no co ordination from them at all when i reached at the airport.when i called the local dubai number given by them they said there is no such prior information and also said i have to now manage to my hotel by myself around 4000 rupees of mine was wasted in stuff like this and also my hotel was very poor I was shown good hotels in pictures but my room was booked in lower class.Also the co-ordination between them and travel company in dubai was very poor > i ahve to make repeated calls to them which was very costly.

I saw newspaper advertisement of paras holidays pvt ltd. and decided to call them to enquire about a holiday package.

A lady picked my call and connected me to their europe department .after talking to them for two days and also complete follow up they sold me package for 90,000 rupees which was high from market standards
But when i asked them about it they said its the quality package they are giving .But when i went for the your there was nothing was like that
There were poor hotels,bad communication between the travel company and people here in europe.

SO i request everyone to please check everything about the hotel and food reviews before leaving from india whether its paras holidays or some another company.