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Parimatch India Complaints & Reviews

pari-match.in

4.1

Updated: Nov 14, 2025

Complaints 1777

Resolved

1456

Unresolved

321

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Parimatch India reviews & complaints page 33

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Recently, I deposited 7, 500 rupees into my account, but this amount is not showing up. This is causing serious concern as it's crucial for me to access the deposited funds. I expect an official response from Parimatch regarding this issue and hope for a quick resolution. Please address the situation as soon as possible and return the money to my account so I can continue using the services without unnecessary stress.

Jun 4, 2024

Complaint marked as Resolved

After communicating with customer support, I was assured that they would help resolve the situation. A few hours later, I received a notification that the funds had been credited. Now that the money has been deposited into my account, I am ready to start placing bets. I hope that no issues will arise in the future and everything will proceed smoothly.

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Parimatch, I still haven't received my money into my account. Regardless of the amount, I am not willing to risk losing funds due to transfer issues. I request a refund as several days have passed, and such a situation is highly unacceptable. I expect a prompt resolution to this issue and hope for your understanding.

Jun 3, 2024

Complaint marked as Resolved

I detailed the situation in the support chat and provided all the necessary information. They assured me that they would investigate and resolve the issue. Within a day, the money was returned to my account. I recommend that you also contact the support chat for a quick resolution to your problem. It's an effective way to seek assistance and expedite the problem-solving process.

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I made an attempt to recharge my account to the tune of Rs. 20, 000 using my bank card but the money was not reflected in my balance despite following all the instructions. After getting no response from the support team, I approached here hoping for help.

May 31, 2024

Complaint marked as Resolved

After my appeal, the customer support staff contacted me and requested additional information such as the date and amount of the payment, as well as my bank card number. They also asked me to provide a document confirming my identity. After I provided this information, the funds were instantly credited to my account without any delays.

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The casino is a user-friendly platform with a variety of games from well-known providers, and the website design makes the user experience even more enjoyable. However, my current withdrawal problem made me doubtful. Parimatch support assured me that my money would be sent once the request was processed. However, after 24 hours had passed, there was still no response. This has caused me anxiety and frustration.

May 28, 2024

Complaint marked as Resolved

Two days later I received a contact from the Parimatch finance department staff. They informed me that the reason for the delay was an error in the details of my bank card, which was no longer valid. By creating a new withdrawal request with the correct card details, I quickly solved the problem. Now I am convinced of the professionalism and attentiveness of the Parimatch team.

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I created a new account as I couldn't remember the password from the old one. After winning a small amount of money, I requested a withdrawal. However, on withdrawal I only received my original deposit and the winnings disappeared. Unlike me, my wife has as many as 3 accounts from which she successfully withdraws her winnings. Why are my accounts blocked along with my winnings, but hers are not?

May 28, 2024

Complaint marked as Resolved

After contacting the support service, I was explained that according to the company's rules, only one account is allowed to be registered for each family member. I was allowed to withdraw the amount of my deposits, but the winnings were canceled due to violation of the rules. This experience taught me to be more attentive to the terms and conditions of using the service.

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I have had some questions regarding the speed of withdrawals. I have been regularly withdrawing large sums every month for the last year, and I noticed that the waiting time is different every time. Sometimes it takes only 1 hour and sometimes I have to wait for 10 days. Despite my inquiries to the support team, I still have not been given an intelligible answer to this issue. I would appreciate a clearer explanation as to why there are such differences in withdrawal times.

May 28, 2024

Complaint marked as Resolved

After my appeal, the support team contacted me. They advised me to use another bank's card to withdraw the funds. This time the money was withdrawn in less than 24 hours. It seems that the problem was really on my bank's side, and changing the card helped to speed up the withdrawal process.

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While I was playing with Parimatch not the first time, everything went smoothly, though with small winnings. But today something strange happened! I was placing bets, but when I refreshed the page, they just disappeared! I guess at least the money wasn't deducted from the balance. I can't believe that such a well known bookmaker is having such problems! Looks like I will have to look for alternatives as I can't play with such a service anymore.

May 28, 2024

Complaint marked as Resolved

After some research, I found recommendations on the internet on how to fix such problems. One of the tips was to update your browser to the latest version and clear cookies. I followed these recommendations and to my surprise it worked! Now my bids are displayed in my personal account as soon as they are placed.

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Hi Parimatch,

I can't believe you are telling me that I have indulged in any form of fraudulent activity even after verifying my account multiple times through zoom meeting or maybe this is a way for you guys to take out our hard earned money from your app. This is the worst app who knowingly withdrew 27 lakhs approximately from their customer's account by blaming them with a false reason. If you do not have that much money to pay your customer then, please stop advertising your app and stop fooling people asap.
For your knowledge, I have already initiated a request to file a case against PariMatch, the worst app, so I request you to please forward this mail to your supervisor or whoever you think deserves it.

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After I made a deposit to my account, I found out that the funds had not arrived. For two days I actively communicated in Parimatch support chat and provided all possible proof of payment. However, despite this, I was constantly asked to provide additional documents. In the end, I was informed that my deposit was made below the minimum amount and then simply closed the chat. After that, I continued to communicate with technical support for a whole day, providing all the evidence and screenshots of bank statements, but the staff simply stopped responding to my appeals. As a result, I decided to use the services of other bookmakers.

May 28, 2024

Complaint marked as Resolved

Shortly after that I received an email from a Parimatch representative who explained the situation to me. It turned out that my bank had split the payment into two parts, which resulted in the deposit amount being lower than the minimum required. After I contacted the bank support and explained the situation, the money was immediately credited to my account. I now understand the reason for the delay and am grateful for the help in resolving this issue.

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I have been struggling with the verification process on the Parimatch website for five days now. Despite the fact that I have sent all the required documents, the support informs me that the information is insufficient to complete the verification. This is preventing me from withdrawing my winnings and I am starting to feel tired of this situation. Any advice on how to resolve this issue would be appreciated.

May 28, 2024

Complaint marked as Resolved

Was able to complete the verification after I uploaded my driver's license photo. It turned out that the reason for the delay was a worn face photo in my passport. Now I can safely use the service.

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I have been playing at Parimatch for a long time and have never faced withdrawal fees. However, the last time I withdrew my winnings I was charged a commission of 3500 rupees, citing income tax. This surprised me as there were no such commissions earlier. I am surprised and disappointed as I have not observed such phenomenon with other bookmakers.

May 28, 2024

Complaint marked as Resolved

I would like to add to my previous review. After publishing my complaint, Parimatch representatives contacted me and helped me to sort out the situation. It turned out that my bank account had a negative balance and the commission was taken by the bank to cover the interest on the loan. I apologize for the accusations against Parimatch and thank you for the prompt resolution of the problem.

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Most likely, the reason for the re-verification request is due to an update of Parimatch's security policy or verification requirements. There may have been changes to the verification procedure or updated requirements to the documents provided. This is a common practice for many services, including bookmakers, to ensure security and compliance with legislation.

May 25, 2024

Complaint marked as Resolved

If you have already been verified and provided documents in the past, it is likely that you will only need to update or provide new documents if required. You should carefully read Parimatch's requirements and provide the necessary information or documents to pass verification. This is an important step to ensure the security of your account and prevent fraud.

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It's been two hours since I deposited, but the money still hasn't appeared on my balance. I was planning to bet on a match of my favorite soccer team, but now time is running out and the balance remains zero. Why is this happening?

May 25, 2024

Complaint marked as Resolved

Contacted Parimatch support and I was answered by their employee. He explained that in some cases after making a deposit it is necessary to pass profile verification in order for the money to be credited to the account. After I successfully passed the verification, the money finally appeared on my balance. Unfortunately, I missed the match I was planning to bet on, but now I know that my money is safe and I can safely continue using the service.

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I happened to win a decent amount of Rs 8000 but faced a problem with card verification. When I tried to log into my profile later, the site page wouldn't load. Why didn't anyone warn me that the card needs to be verified before starting the game? If I had known that I had to verify the card first and then place bets, my impression of the company would have been different.

May 25, 2024

Complaint marked as Resolved

It turned out that the site rules state that in order to avoid delays in withdrawing money, verification procedures should be carried out immediately after registering a Parimatch account.

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I rated the Parimatch site at five stars for its beautiful design and user-friendly interface. But the advertising... There are too many of them. It occurs at the first entrance to the site, while placing bets, and even when creating a withdrawal request. I already pay a commission for using the services of Parimatch, so why do I have to look at advertising?

May 24, 2024

Complaint marked as Resolved

The support staff told me that these are not ads, but special offers from Parimatch, and it is impossible to disable them. In the end, I installed AdBlock, and now there are no more ads.

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I use Parimatch on my computer and in the mobile app. When I want to make a deposit via the app, I don't get an SMS from the bank with a confirmation code. I have to go to the Parimatch website to make a deposit. This is a bit inconvenient.

May 24, 2024

Complaint marked as Resolved

After I reported this problem to Parimatch technical support, they asked for a more detailed description of the situation. They promised that they would fix the problem in the next version of the app. Less than a week later a new version was released and now SMS come normally. It's nice to see that the developers are improving the app. In addition, as an apology for the inconvenience, I was credited 500 rupees to my balance.

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For successful betting at Parimatch, a large enough deposit amount of at least Rs. 5000 is required. This ensures financial stability and avoids quick zeroing of the account for the first bets. In addition, I still have difficulties in getting bonus funds for the first deposit.

May 24, 2024

Complaint marked as Resolved

I should add that the bonus funds were credited to me after verification. However, I still recommend investing larger amounts to feel more confident. This allows you to make many bets, and a successful bet can compensate for several unsuccessful ones.

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Why is my application for profile verification taking so long to process? yesterday I sent all the necessary documents for verification, but still my profile remains unverified. where can I go to speed up the process?

May 24, 2024

Complaint marked as Resolved

After I contacted support I never received a reply, but almost immediately after that my profile was verified. My advice for those who will face a similar situation: don't waste time and contact support immediately.

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When using the Parimatch mobile betting app on my iPhone 11, I have noticed that there are occasional freezing issues. This is different from the computer version of Parimatch where I never had these problems. I have missed out on several profitable bets due to these hiccups and now I am wondering who will refund my lost money caused by the faults in the mobile app!

May 23, 2024

Complaint marked as Resolved

They recommended reinstalling the Parimatch application. Although I'm not sure what exactly helped, but after that the hangs in the application stopped.

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I had difficulties with withdrawing winnings to my friend's card. Earlier I successfully verified my card and withdrew money to it. But today, when I tried to add my friend's card, I encountered an error. Considering that my account is already verified, I don't understand what could be the problem. Do I need to provide documents to be able to withdraw money to his card? I am waiting for a solution to this problem.

May 23, 2024

Complaint marked as Resolved

Parimatch support service explained to me that I can withdraw money only to my bank card, as the profile registration and subsequent verification were done in my name

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