Parimatch India — Deposit money missing

Address:Cyprus

I have made deposit transaction 2 days ago using paytm transfer and transaction was successful but money wasn't added in to my parimatch account and I contacted customer service more thn 10 times until now and each time getting automated response from them. I started using this site recently. After withdrawal of one 50, 000 transaction and one 70, 000 transaction, I'm facing this issue while depositing money and they are showing me steps how to depositing money. Well if I wasn't aware of depositing money thn how could I able to deposited earlier and how could I withdraw. I will wait two more days for my fund and thn I will go to consumer court and I will make sure government will block this site if they can't even resolve simple error tht too from their side. I am uploading photo of my deposit transaction of 18000 which went Missing even after transaction was successful.
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Greetings Dear customer,

We are sorry for the delay in your deposit, Can you kindly provide your registered email id, so that we can assist you further

Sincerely
The Parimatch Team
Samirkhan47's [Complaint's author] reply, Feb 19, 2024
Before contacting you through email, it is just 18000 missing fund but after customer service representative requested me to make another transaction with same amount to check credentials of my account and promised me to credit both transaction within 15 minutes, now I'm waiting for 36000 to be credited. That's really huge blunder from such a high profile gaming site. I will post all the screenshot here later so that everyone can see

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