Parivahan.gov.in — no refund of online payment

Address:	RTO BANGALORE (SOUTH) JAYANAGAR, 560078
Website:	parivahan.gov.in/sarathiservice8/sarathiHomePublic.do

Hello,

I am chetan maheshwari. I have dl of pune rto and applied for the name and address change in bangalore - jaya nagar rto (As now i am staying in bangalore) i did the online payment of rs.551/-, but while i went to rto - jayanagar, they are saying, they will not do the name change, i need to go and do it in pune rto.
And what about my money which i have already paid. Not getting refund.
Date of payment: 11 may 19
Application no : [protected]
Challan no : es/87339