Park Royal Holidays Complaints & Reviews

Hi

Membership id :

I am writing to file a formal complaint against Park Royal Holidays Pvt Ltd, a complete fraudster company, for their deceptive and fraudulent practices as a provider of India+Asia + Europe membership services. On August 14th, 2023, I entered into a contractual agreement with this company, investing INR 3, 00, 000 for a membership that promised access to 5-star properties in both India, Asia and Europe along with complimentary tour packages. The terms of this membership required me to submit holiday requests 30-45 days in advance.

My experience with Park Royal Holidays Pvt Ltd has been a nightmare characterized by repeated breaches of trust and fraudulent conduct. I am submitting this complaint to seek your urgent intervention in addressing these egregious issues and ensuring that Park Royal Holidays Pvt Ltd is held accountable for their fraudulent actions.

My grievances with Park Royal Holidays Pvt Ltd are as follows:

Deceptive Practices:

My first holiday request was raised on August 21st, 2023, for a holiday booking for October 29th 2023. In spite of repeated emails and calls, they never responded until October 20th and stated to raise the request 72 days prior to the date for international booking, penalizing customers for their incompetence in response.

Manager's Invisibility:

The manager, Rakesh, becomes invisible mode and never responds to calls or messages after the amount is paid, adding to the frustration and disappointment.

False and substandard Inventory Information:

The second request was raised on November 6th, 2023, to travel in February 2024 for our wedding anniversary. The response was that the booking window was not open yet prior to 60days window, which contradicts their previous reason for not providing a holiday.

Later, they came back claiming to have inventory only in April and could not provide it in February. When I asked for an alternative destination, "Maldives, " for the dates 12th to 16th February, a low-rated 3-star hotel was given as option that too with different dates which is, which is a clear violation of the commitment to provide 5-star accommodations in specific listed hotels. Infact askedto purchase some kind of full package if needed good hotels, ridiculous.

Again, I asked for a different destination, and there has been no response to date.
I would like to further emphasize that while Park Royal Holidays Pvt Ltd was incredibly active and attentive during the initial sales process, their commitment to customer service has vanished thereafter. They have consistently failed to answer phone calls, respond to messages, and have taken an exorbitant number of follow-ups to reply to initial emails. This lack of responsiveness and neglect of customer inquiries is deeply concerning and only adds to the overall deception perpetrated by Park Royal Holidays Pvt Ltd.

I feel compelled to warn anyone considering membership with them about their enticing but ultimately deceptive offerings. This company is a trap, and potential customers should steer clear to avoid the distressing experience I have endured.

I urgently request your immediate intervention to address this matter. I seek the following remedies:

- A full refund of the membership fee of INR 3, 00, 000.
- A thorough investigation into Park Royal Holidays Pvt Ltd's fraudulent
business practices, ensuring that they are held accountable for their deceitful
commitments and appalling service.
- The implementation of strict measures to safeguard consumers against falling
prey to Park Royal Holidays Pvt Ltd's fraudulent schemes.

Appreacate serious attention to this matter and expect swift action in resolving this complaint. Should you require any additional information or documentation related to this case, please do not hesitate to contact me.

Sir,
The company is providing fraud informations and they are not booking the hotels at havelock and neil island and denying to book the hotels by saying that we are not having any tie ups with the hotels in havelock and neil islands.

Sir when we have taken the membership they tols us that they will provide in all india but now they are denying for that.

Kindly book the hotels that date we have provided in details by email.

When the membership was given, they was told that we will book the holiday plan anytime but when I asked for booking for 3 nights on 2nd October, no response was given and they said that the property is not available yet. Now again I mailed for booking for 8th dec, same reply, these people do not give any booking, only when I had given membership, they gave me hotel to show for one night and now they are not giving any booking. No one talks.

They took 42500 for 3 years membership but they do not provide rooms either they provide in some other nearby city and for only 1/2 no of days and this time they are not at all responding . This company is a fraud do not take their membership. . Better book from MMT or take any reputed company membership if you want peace of mind. I am going to file a case against them if other people are also fooled by them mail me at [protected]@gmail.com we all will fight a case together and get our refund

Try to book but no response

Fraud compney he booking nai deti he me consumer court me fir karunga agar ab bhi inhone meri baat nai suni to ye last he meri taraf se

I am also harassed as many others, I have given booking request in July for September last week but they denied by mailing they are sold out till October they mail us in August last month,
I again requested for booking for the month of December and again on October last week they mail that they are sold out till January 2024 even the confirmation call was also received for the booking,
They are cheating the customer on the name of subject to availability, and they told u can book your tickets as this is confirmation call.

Waah great group of cheaters

Please share contact details, we will file a proper complaint against him from all members
My no. Is [protected]

Plz do not take membership
all commitment lie
not give 4 to 5 star hotels
not providing holidays your date, only off season take to force
not pick phones
not giving Ans mails for long time
not giving senior contact no. for resolve it
force u to shut of your mouth.
force to u return bank complain.

Plz request all o[censored], do not take membership from park royal holydays, the did not provide u any hotels which date u want.
The give only off seasons dates or very far form destination. Or non star hotels, or try to give u forcefully rather then 4 or 5 star. Commitment backfist or dinner but provide only one one things. I[censored] want 3 days they give u 2 days, so one day u take another hotels with own cost. Customer care did not pick phone
no replay mails long time. It was happened 2 times from me last time they promised that will not happened again. But again same problem. No contact no. Give seniors only customer care no provided, the ask only put mail.
Now when i write complain, they force me to settlement.
again request to u all plz do not waste your money that company

Fraud company, after taking mamber ship they provide 3rd class hotels,
all time says that booking in not available that place plz change dates
do not take membership,

ये एक फ्रॉड कॉम्पनी है, आप कोई भी इसके झासे मे मत आना, पिछली बार भी मेने इनकी शिकायत की थी।उस समय इन्होंने मुझे फोन करके काफी हाथ पाव जोड़कर कॉम्पलैन वापस लेने के लिए मना लिया, पर वापस ये अपनी औकात पर आ गए है, इनकी पॉलिसी 15 दिन पहले बुकिंग की है, पर मेने 2 महीने पहले बुक के लिए apply किया है पर फिर भी ये पिछली बार की तरह मना कर रहे है,
इस बार मेने इनको कोर्ट का नॉटेस भेज दिया है, जिसकी कॉपी मे आप सभी को भेज रहा हु ताकि आप लोग भी उसी तरह अपना पैसा निकलवा सके। मेरे एक मिलने वाले ने इसने 50 हजार दिए थे, कोर्ट ने उसे 800000 का rifund कराया है, आप अपना मोबाईल नो। मुझे भेजे। मे आपको कॉपी दे दूंगा।

विजय शर्मा
[protected]

I am being harrased and fraudulent by park royal holidays they promise to give me booking
When they give me 1st booking they did so many issues and when I submitted for 2nd booking they again create issue so I did complaint on this site and due to that site they gave me booking and this time again I submitted request for 2 rooms they deny and assure for 1 room I agreed with bfast and dinner then they deny for dinner again so I am very harassed by them so please resolve my issue otherwise give me my money back

I have taken 3 years holiday package, before taking package whether they will provide room on new year weekend, i have sent booking details just after taking package in september, as per company policy you have inform atleast 45days earlier for peak season. Intially i have recieved mail you have to have pay 2500rs per night per person for gala dinner, my package already includes dinner still they want me to pay to 5000 per night for dinner. Now i have recieved mail that they cant provide boookings on desired dates due to peak season, i am doing bookings for 29th Dec to 3rd of January. Mr Vishal Sr. Executive never pick after payment process completed

Khushali sankhala vishal & hardika tumhe neend kaise atti hai raat ko haram ka paisa hajam karke yeh salle compaint bhi bina baat kiye resolve kar dete hai

My membership number 12925 purchased after know about company bcoz of they keep on follow up, they said at the time of purchase membership they have 5 hotels in visakhapatnam
palm beach hotel
- the gateway hotel
- the park
- Fairfield by Marriott
- four point by Sheraton

I booked 60 days back now i got message after 20 days we dont have any affiliated properties at desired destination.

Really i was upset after paying huge amount i request you pls refund my amount immdiately or i will file case in consumber court

I request people pls do buy membership from this company chk properly be fore paying

Regards
Murali

Park royal holiday very big fraud company of travel industry, they just making fool customer, they don't provide booking, they promised me, they will provide booking very easily, but they don't provide, they make new reason every booking time, I have lot of problems with park royal, .
they promised me I will provide booking very easily, but he doesn't respond now a day, vishal, now talking but not able to provide booking, he just saying every time, reservation dept, will provide booking, I m not happy with park royal, I will take regal action against park royal,

Membership ID - 12868

The booking email was sent on 9th August but no response till now, even called multiple times but they just mentioned that you will get response but no response.

It’s really frustrating that no one responds to calls, customer care/sales representative/ NO ONE ..!!!

Now, I got response that the booking window is 45 days, & now booking is not possible. It;s CRAZY...!!!

In the month of June 23 company provided 1st booking confirmation at Massorrie. Booking voucher after several call n mail provided in the month of March. But the property was not as good as expected as committed by company. After that company assured me to XT booking must be up to mark. Hence I request for October booking at Jaipur in very soon in July after planning all.
Again only assurance bt no confirmation till date. I think n suggest to all before taking any company membership 1st assured by company that when in advance they confirm. This type of only assurance policy is not good. 2nd week of September also gone. Now new assurance is not good at this time.
I request company authorize representative talk to me unless like other I am bounded to go to consumer court. Don't misguide any members. We all taken for enjoyment bt not for tension.

Member I'd -12499
They don't provide booking, they making fool customer, so I will take legal action against park royal holiday pvt ltd,
They make new reason to cancel my booking,
So, I have requested to pls give my payment, I don't want to continue with park royal holiday pvt LTD,
Because they cancelled booking every time,

MY membership ID 12718

Company give me holiday tour in Goa in next month, even only 5 days to left in tour timing.company has been not giving updated booking voucher, when ever I call to customer care they give me same answer last couple of times We will do the same in 24 48 hours.

Please no one joined the company because there sales team are totally fake even there admin department are fake

I want to jointly file FIR and consumer court complaint, if any one interested please call [protected]