| Address: B2- 504 , Westgate Business bay, opposite andaz party Plot Divyabhaskar Road, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380015 |
| Website: www.parkroyalholidays.com |
They called me to sell a holiday membership and offered 4-star hotels for 3 years. When I was paying, I asked if they dealt with specific hotels, and they said yes. So, I took the membership. However, when I requested a booking almost 2 months in advance, they said that the hotel inventory would only open 3 weeks before my stay. They promised to provide the hotel options then, but even after several reminders, they only offered me the cheapest 4-star hotel, which I'm not happy with. I posted a review on Google about my experience, and now they're forcing me to delete it before providing me with a hotel stay. My review simply stated that they promised one thing and provided a different option, and I'm not happy with the service.
I have decided to compromise by accepting the hotel stay for one night, but I do not appreciate the threat you made to me. You told me that if I wanted the hotel stay, I needed to remove my review, which is not acceptable. My review did not mention that I was not given any service. Instead, I simply stated that I expected better services based on the commitments made while selling the packages. However, I was provided with a low-standard 4-star hotel instead of the high-standard hotel as per the commitment.
Member id 12023