| Address: B2- 504 , Westgate Business bay, opposite andaz party Plot Divyabhaskar Road, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380015 |
| Website: parkroyalholidays.com |
My Membership id: 11922
Email id: [protected]@gmail.com
Mobile No:+91-[protected]
Membership Cost: Rs.1, 36, 000
I recently became a member of Park Royal Holidays with high hopes of enjoying amazing vacations in Asia and Europe in Aug-2022. However, my experience has been nothing short of a nightmare. From the moment I joined, the sales executive made numerous false promises that were never fulfilled.
Sales Executive Name: Asif (Emp Code: 103) who committed the fake promises.
Firstly, when I tried to book my holiday in Singapore more than six months in advance, I was informed that the inventory was not yet open. I chased a lot for 5 months (Oct-2022 to Feb-2023) and after that i tired.
Second Time(May-2023), I made another attempt two months in advance, as per their rules for Singapore again. Shockingly, I was told that there was no availability. This inconsistency and inability to provide the services they marketed is completely unacceptable.
Desperate for a resolution, I reached out to their reservation team, requesting a 4-night stay in Singapore based on their supposed availability. However, despite multiple attempts, they have not responded to my inquiries. The lack of communication and disregard for their customers is appalling.
I have all the proofs for the same.
Furthermore, when I requested a list of properties available in Europe for November 2023, Park Royal Holidays once again ignored my query. Their failure to provide basic information adds to my frustration and highlights their lack of professionalism.
I have exhausted all avenues of direct communication, and Park Royal Holidays has shown a complete disregard for their customers' concerns and needs. As a result, I am left with no choice but to share my experience and warn others about their misleading practices and poor customer service.
I urge anyone considering a membership with Park Royal Holidays to think twice. Their sales team makes grand promises that they simply cannot deliver on. The lack of transparency, unfulfilled commitments, and complete silence from their customer support team are clear indicators of a company that does not value its customers.
I hope that by sharing my experience, others can avoid the frustration and disappointment I have endured. Park Royal Holidays needs to be held accountable for their actions, and I am actively exploring legal options to seek a refund or compensation for the unfulfilled promises and the significant inconvenience caused.
Jul 21, 2023
Complaint marked as Resolved Thanks Mr. Lucky for resolving the issue
