Parle Complaints & Reviews

Address: 625003

I bought 'platina milano choco & hazelnut centre filled cookies' from reliance fresh some days ago in madurai, tamil nadu. I was shocked to find only three packs inside the box even though six packs is mentioned on the outside box. The outside box looked to be not tampered and properly sealed when i opened it.
The batch details given on the box are as follows.
Pkd:17/1/20
Batch:nr 17 c 4

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Mar 09, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Prabhu Jadhav

Mar 10, 2020

I bought track jack biscuit from superstore at silvassa D&NH. on 7th March 2020 . Found highly baked black brown biscuits. Not suitable to eat . I am waiting for your helping response towards this. As this is serious quality issue. Waiting for reply if I didn't get I will take up this issue on social media .

less quantity inside box - Comment #3659372 - Image #0

less quantity inside box - Comment #3659372 - Image #1

less quantity inside box - Comment #3659372 - Image #2

less quantity inside box - Comment #3659372 - Image #3

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Address: New Delhi, Delhi, 110096

This is to inform you on a very serious note that i purchased parle monaco biscuit pack couple of days back. Yesterday, when my kid was eating biscuit, we found some fungal or some other patch on 2 of the biscuits. (Refer images).

Is this the quality you maintain? What if the kid has eaten the same?

Do check and share your satisfactory clarification, solution, action on this matter.

Regards,
Rajiv gupta

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Mar 04, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Pooja 94

Jul 9, 2021

Hie, I bought Parle Monaco biscuit a couple of days ago, today I opened a pack and found worms in the biscuit!!! I was gonna take a bite but fortunately saw that worm in that Monaco. It’s completely gross. Please check the quality standards before it reaches it to final customers like us ! I’m highly disappointed!

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Address: Vill post office Budhera, Gurgaon, Haryana, 122505

When i bite the biscuit of parle... I found something hard in chewing
Then i check it...
And i found a metal piece inside the biscuit...
That metal things will harm me if i chew that...
I want to complain for that..
That kind of irresponsibility is not acceptable by any customer...
Please make sure about the quality of the product...
Please take some actions for that

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Mar 04, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Today i bought 5-6 toffee under your parle brand named melody..
When i was chewing it i found a piece of cloth inside it..
It causes my life to risk
I want you to take serious action about this as fast as possible otherwise i will file a complaint under consumer court after 2-3 days... I would like you to compensate us and make a serious action against it
...

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Mar 03, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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A

Aditya Thorat

Mar 3, 2020

Found insect in ParleG biscuit

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Dhiraj pawar

Mar 10, 2020

A shop near me was having a expired pack of biscuit and i doubt that shop has many more food products which might be expired.

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We purchased parle rusk from dmart (Boisar east branch) this month of mrp 57 and today while having it with my tea, i found a piece of thread in the toast. Am very disappointed to see that parle being a reputed brand is so careless with foodstuffs and don't check their products which lead to threads being found in biscuits.

"parle name symbolizes quality, nutrition and superior taste." parle has not been true to its name when such mishaps occur in foodstuffs.

Attached herewith are the images of the thread found in one of your biscuits and a video proof. Have sent an email to [protected]@parle. Biz.

Regards,

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Mar 03, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Address: Dehradun, Uttarakhand, 248007

I bought a parle platina milano choco & hazelnut cookies packet from a shop situated nearby. As soon as i opened it i was terrified to see that 2 out of 6 packets seal was burnt. The part of the wrapper was like it was burnt durimg sealing.

The infusion of the burnt packing material molecules along with cookie might poison the cookie ; and consumption of the same will lead to severe health issues.

Please look in the matter on urgent notice.

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Mar 03, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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suresh76003

Mar 3, 2020

25.02.2020, Today I had Purchased Hide and Seek coffee flavoured biscuit, in this accidentally I had noticed the date of packed, but in this pack purposely date has been erased.. I had enquired about to get the details in parle website but no response.. I want to know the date of packed..
My biscuit Batch Code is - KP 26A B

parle platina milano choco & hazelnut cookies packet found burnt when opened - Comment #3656219 - Image #0

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Parle happy cakes chocolate flavour cake from batch: w3 4a manufactured on 4/11/19 was found with bread mould on cake on 25/01/2020. The product has the sign “best before 90 days” i. E. It has to last till 02/02/2020 but was found spoilt before expiry date. The product was sold at h5 xerox shop
Hostel 5, iit bombay, hostel rd, students' residential zone, iit area, powai, mumbai, maharashtra 400076
[protected]
(https://goo.gl/maps/6HdPGgXYgnvDXEJB6), on 25/01/2020. Proofs can be shown in form of photos if required.

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Jan 28, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Chinki Chandra

Feb 12, 2020

I brought krajack from nearby shop what I found inside the packet was some dirt particles
Kindly look into the matter

spoiled before expiry date - Comment #3645029 - Image #0

spoiled before expiry date - Comment #3645029 - Image #1

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Address: North Level Crossing, Vile Parle East, Mumbai City, Maharashtra, 400 057

Website: www.parleproducts.com

I had bought a rs.30 milano chocolate chip cookies packet (Batch no. 8a4) which had 6 separate cookies. One of those packets had been previously opened and then resealed with some slimy fungus like material which can be clearly seen from the picture uploaded. A huge chunk of the cookie was also missing.

I am really shocked and highly disappointed that such a fan-favourite and popular company like parle could do this. I am never buying any parle products ever again.

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Jan 23, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Address: A34/35, noida sector 60, Uttar pradesh, 201301

I found a hair in the cookie, it is totally unhygienic that such a huge brand is not at all concerned about the hygiene of the consumers. I am really shocked by the fact that parle being one of the oldest companies to produce biscuits has shown such disregard towards its consumer. There are a lot of people who love hide and seek biscuits and it is mainly because of the taste and also the brand that it has established.

I am permanently boycotting it from my use. I can never expect this from parle.

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Jan 20, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Diyaan Kumar

Feb 20, 2020

Hi Parle,

FYI,

When I tore the cover of biscuit, I found a piece of biscuit was missing inside the packet that was fully covered. 😟
You only focused on how to hike price. Also you need to focus on quantity.

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S

SANTHOSH ANASURI

Feb 20, 2020

There is a microbial growth on Hide and Seek Biscates i purchased from a shop in Hyderabad

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F

Florence Johnson

from Kalikavu, Kerala

Mar 4, 2021

Hi, I found a hair today in the parle hide and seek packet brought from Kerala. I really love the biscuit and wanted to inform this so that you may be more careful while manufacturing the biscuits.

hide and seek biscuits/ found hair in the cookie - Comment #3807153 - Image #0

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Little Asmi

Dec 31, 2022

Hey Parle! I want to file a complaint regarding hair in my hide and seek biscuit. I wasn't expecting a famous brand to make such an unhygienic mistake. I couldn't avoid but to raise an issue against it. Be more cautious about it as you have already made this mistake in the past. Kindly look into that.

hide and seek biscuits/ found hair in the cookie - Comment #4079288 - Image #0

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Today morning i bought krackjack biscuit packet for the first time in my colony local shop but i was shocked to see hair that present inside the two biscuits attached each other i realised that after completion of eating half of the biscuit packet my request is to stop the negligency while preparing certain foods that which is not safe, especially don't play the health of the public.

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Jan 10, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Address: 411004

I bought happy happy cakes from d-mart. After opening the cake packet i noticed that the cake was not of good quality so i registered a complaint to parle customer number i. E [protected]. But when i called them for the followup they did not entertain.

Earlier once i had made a complaint of hide and sick biscuit as it was moist and not according to the expectations.

Not good exp.

Parle customer support has been notified about the posted complaint.

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Jan 10, 2020

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
[protected]@parle.biz

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alefiyah sitabkhan

Jan 28, 2020

Today I was having mangobite, and I was shocked to find an insect stuck to my parle mangobite sweet!!! I have shared the images. Please explain to me, what is the hygiene level at Parle. How could this happen?

bad quality cake - Comment #3636563 - Image #0

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This is to inform you that we observe an odd and disgusting smell from hide and seek biscuits when opened and while eating the biscuits.
Pkd date 9/9/19 best before 7months (Suspect: generally we see 6months) as mentioned on the cover.
Batch no: hy9ap
We are buying this from a nearest provision stores and we observed this odd smell last month and this month as well
Children are not showing interest to consume them and we do not no the consequences. At home they started drying them openly to get rid of the smell and the biscuits got soiled by getting soft and smelly.
Instantly, i did not believe when this was told to me at home, but i just opened a new packet and observed it myself. At home family members thought some kerosene like smell, but seems very odd to me, as well.
Could you please look into the matter an solve the problem

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Dec 23, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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NOOB kali

from Irinjalakuda, Kerala

Jan 3, 2020

I bought the packet of milano choco delight with batch code: NR 14 A.this packet had only 3 biscuit packets instead of six which was written on outer cover . Very dissapointed at this 35 rupees gone and only 3 buiscuits and so dark fantasy id more profitable

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Krackjack india’s first and the original sweet and salty biscuit that has been loved by millions since 1972. And i am also fond of krackjack since my childhood, but here is the problem i recently purchase a pack of krackjack from nearby store also checked its expiry date which is not expired at all, but i got a very bad experience from that pack because all biscuits are seems reddish means highly baked which is very bad and cleamsy in taste...

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Address: 560072

We had bought milano ₹50 packet packed on 24/5/19 and batch number kp24a. Out of which one packet of cookies was more than half empty on touching it. It was shocking to see that a packet of cookies only had crumbs in it. As i opened it to not my suprise i found that it wasonly crumbs and filled with air. This is a scam of my money and i i feel ripped off by buying this product

Parle customer support has been notified about the posted complaint.

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Dec 05, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Sachin Sonune

from Pune, Maharashtra

Jan 15, 2020

I bought Melody Chocolates packet from my a shop near my office and when my friend was eating one chocolate from that packet, he found one larvae inside the chocolate wrapper. I have attached pictures of it too.

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Sachin Sonune

from Pune, Maharashtra

Jan 20, 2020

I'm not able to contact to above mentioned consumer care cell as because there phone number and email both are not there. Can check the screenshot attached.

milano chocolate chip cookies more than half empty - Comment #3632028 - Image #0

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Address: Ranga Reddy, Andhra Pradesh, 500084

I have purchased this potato wafers pack costs around 5 rps as my on the go snack. And while eating i found a hair / thread kind of a substance in my package. Manufacturing date of a pack is 25/09/19 and it says it's ok to consume for 120 days. I have never encountered such unidentified substance in my food previously. So i would like to raise a complaint against Parle products. Kindly look into this matter seriously.

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Dec 05, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Rakshana T

from Bengaluru, Karnataka

Dec 24, 2019

I have recently purchased Hide and seek Biscuit pack of 5 work 100. All the Biscuits have fungus on them. I have reached out to Parle but no response. I need my concern to be resolved ASAP.

P.S : The expiration date is not exceeded. But still the fungus is developed.

parle potato wafers classic salted - Comment #3613195 - Image #0

parle potato wafers classic salted - Comment #3613195 - Image #1

parle potato wafers classic salted - Comment #3613195 - Image #2

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Address: At po lanja, putarwadi, tal lanja, dist ratnagiri, Ratnagiri, Maharashtra, 416701

As per given details. Sanchit agencies not giving any types of products to our buisness..
We actually ordered parle products from sanchit agencies. And actually they are not giving the products.
We are running out of parle products. How your product will sell without giving your product.. Do something for this.. Smitha purath is the sanchit agencies owner. She is not willing to give products.. Before the bill was paid and she is telling that our payment is not done..
She is not aware of our product

She is not willing to give

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Nov 19, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Address: Mumbai City, Maharashtra, 400708

There was a plastic piece inside the packet first i thought it was my packets lid but when i saw the lid, it wasn't broken or cut from any side. The plastic is sharp from from either sides it went in my mouth but i spitted it or it would have went in my stomach the plastic piece is red in color sane like the lid of parle cheeselings, but surely it is not my lid

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Nov 19, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Meet Sojitra

from Vadodara, Gujarat

Dec 11, 2019

This was one of my favourite chocolate from childhood and today I just found a small worm 🐛 that too living worm in melody. Thank god I check it every time before I eat. First I thought it was chocolate waste but then when it moved I realised it was a worm. Please maintain atleast proper hygiene. Not acceptable from Parle

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Address: New Delhi, Delhi, 110025

I recently purchased a 300 gm. Pack of monaco cheeslings, and towards the end of the box, i found two cheese rusks stuck to each other. It turns out, there is a hair between them, connecting the two. I have taken pictures just in case the hair strand comes out, but this product quality is atrocious. It seems that there has been no quality check to ensure that no other particle gets in during production. As i have encountered this at the end of the package, i wonder what i have consumed until now. I request the concerned authorities to take the necessary action, as soon as possible.

Parle customer support has been notified about the posted complaint.

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Nov 05, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

Nov 05, 2019

Updated by Shreya0709 How do you expect someone to contact you through protected details provided here?

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Address: Quadrabad plot, Near lalit kala bhavan, Parbhani, Maharashtra, 431401

Parle-g gold biscuits with packing date of 08/05/19 came with inappropriate biscuits.
Biscuits were covered with some web like coverings.
Bad quality biscuits.. Harmful if consumed.
Biscuits were covered with something like fungus.. Plz correct the quality of that batch product.
Most of your customer buy your product with lot of faith.
If this is the quality we won't buy it anymore.
You can corelate my complain with that image.
Thank you.

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Oct 30, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Today i had bought this parle happy happy choco-chip cookies and from one cookie, there is a piece of plastic you can see i have added photos and videos of it below.

Now how can one parent believe and buy this again for thier children, this type of harmful products that are not quality guaranted which is not at all ever good for ones health never gonna buy this again, quieting all packed products from now.

Everyone should beware even its important for parents those who buying such packed products for their kids and family.

Take care of health 😊 eat good and clean food for a healthy and long life.

Parle customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2019

Parle Customer Care's response Kindly contact us on the below consumer care cell

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz

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Mariyam Qazi

from Mumbai, Maharashtra

Oct 30, 2019

Parle has been a part of my family since childhood but today while eating one of my favorite parle rusk, I felt a long hair in my mouth and as I took it took it was attached to the rusk I was eating. I felt disgusted, never expected. This is the service you guys are providing? You indeed lost a customer today.

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Parle reviews & complaints page 15

less quantity inside box

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regarding very poor quality parle monaco biscuit

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got a metal piece in my parle biscuit

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found a piece of cloth in melody toffee

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complaint against parle rusk

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parle platina milano choco & hazelnut cookies packet found burnt when opened

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spoiled before expiry date

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opened and used packets of milano cookies

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hide and seek biscuits/ found hair in the cookie

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hair in krackjack biscuits.

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bad quality cake

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odd smell in parle platina hide and seek biscuit packet

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krackjack

milano chocolate chip cookies more than half empty

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parle potato wafers classic salted

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sanchit agencies not giving the product of parle

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parle cheeselings

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hair found stuck in parle monaco cheeslings

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I'm complaining about parle g gold biscuits

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found pieces plastic inside parle happy happy choco-chip cookies.

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