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Parle Complaints & Reviews

2.8
Updated: Mar 26, 2025
Complaints 644
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322
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Parle reviews & complaints page 24

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K
K. Ghana Krishna Kumar
from Delhi, Delhi
Oct 9, 2017
Resolved
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Address: Jhajjar, Haryana, 124507
Website: www.parleproducts.com

Hi parle products,

I purchase bakesmith marie biscuits of parle product. There is a cash back coupon of rs. 18/-.
We tried to redeem the voucher but we are getting it's invalid coupon. Whats the problem how to get my cash back. I reported in paytmmall app till now i didn't get any reply. 10 days back also i got same problem in hide and seek but didn't complained about that now in this what is happenning such genuine company is frauding people like this.
Nov 10, 2017
Complaint marked as Resolved 
Parle customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2017
Parle Customer Care's response
Kindly contact our customer care cell for more assistance..
Verified Support
Jul 18, 2019
Parle Customer Care's response
resolved
I bought a pack of hide n seek choco rolls. It appeared to give Rs 25 paytm cash back. But when I scanned the QR code and entered the promo code, it said 'it can be used once per person's but I had not used it before. Parle has disappointed me. Please tell me a way to get 25 Rs. Thank you. I hope you will help. Plzz reply ASAP .
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    G
    gulsan
    from Kanpur, Uttar Pradesh
    Oct 7, 2017
    Resolved
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    Address: Unnao, Uttar Pradesh

    Hlo sir
    I shubham gupta from bangarmau unnao up india, at present time deler of parle g biscuits (Gulsan kirana merchant, wholesalers code 1006489)
    Sir i troubled of asm of parle because this is sending products unnecessary without order and all delers are troubled. And area of distribution given limited.
    Please resolved sir,
    I wait you
    M. No. [protected]
    [protected]
    Nov 9, 2017
    Complaint marked as Resolved 
    Parle customer support has been notified about the posted complaint.
    Oct 07, 2017
    Updated by gulsan
    Thank you sir
    Verified Support
    Oct 09, 2017
    Parle Customer Care's response
    Kindly contact our sales department by calling on the customer care cell number as given on the Company's product packets.
    Sir,
    in this biscuts paytm code is not work
    please solve this complaint
    I purchased hide n seek biscuit with 12rs paytm cashback offer but the middle characters of the code are missing. The print has got erased.

    about asm depot kanpur up - Comment #2880437 - Image #0
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      PankajrShah7
      from Mumbai, Maharashtra
      Oct 7, 2017
      Resolved
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      Address: Mumbai City, Maharashtra

      Parle — fraud company tactics
      I recently purchased a parle hide and seek pack worth rupees 30. There was an offer of rupees 15 paytm cash on that hide and seek packet. I brought the packet and entered the code inside it via my paytm app. It showed invalid code after i entered the code. I tried five times but still it was showing invalid code only. After many attempts the result was same. Parle company is playing fraud tactics to attract customers. I want my fifteen rupees back which they owe me. Please do take my complaint seriously. I want my money back!!!..
      Nov 9, 2017
      Complaint marked as Resolved 
      Parle customer support has been notified about the posted complaint.
      Verified Support
      Oct 09, 2017
      Parle Customer Care's response
      Kindly contact our customer care for more assistance.
      I have taken 2 new hide n seek of free paytm cash. But the promo code are not working . Give me 30 rs of free paytm cash or i will complaint to consumer court of your product for making people fool and giving this ad on packet of biscuit of free paytm cash.

      can't redeem hide & seek promo code available inside of pack - Comment #2880544 - Image #0
      In Hide and Seek choco rolls the promo code some letters are missing so help me
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        J
        Jyoten Papa
        from Siddhapur, Gujarat
        Oct 7, 2017
        Resolved
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        Address: Vadodara, Gujarat, 390023

        Parle happy happy cake have bad smells & bad test, it is expire before expiry date, im purchase good s paid prise with tax, ccompany could not care & cant give good response about their problem, my children in eat this cake, when in future lever of my children are damage by parle cake who resposable for? Owner of the company can donate their lever to my children? Who reaponseable fir this things?
        Nov 9, 2017
        Complaint marked as Resolved 
        Parle customer support has been notified about the posted complaint.
        Verified Support
        Oct 09, 2017
        Parle Customer Care's response
        Dear Joten,

        Kindly contact our Customer Care Cell with your contact details for us to reach you, understand the complaint and resolve the same.
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          A
          a_ghosal
          from Mumbai, Maharashtra
          Oct 6, 2017
          Resolved
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          I bought parle bakesmith biscuits with valid paytm cash back offer printed over it. But when i opened the pack there was no promo code printed anywhere in the pack. Following which, i reached out the paytm customer care in twitter on sep'24 - however, paytm refused to provide any response. Following that, i reached out to parle customer care over email - they replied with an invalid promotional code on sep'26. When i reached back to them, parle refused to take any further responsibility. This is a clear case of defrauding customers with collusion beween parle and paytm. I am planning on taking legal actions against both of them. Let me know if anyone wants to join in.
          Nov 18, 2017
          Complaint marked as Resolved 
          Parle customer support has been notified about the posted complaint.
          Verified Support
          Oct 09, 2017
          Parle Customer Care's response
          Dear Mr. Ghosai,

          Kindly follow the link provided at No. 7 on the packet under the caption of 'How to add money?' it says, '7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries.

          Also contact our customer Care Cell for any assistance/help as per the details given on product packet.
          Oct 10, 2017
          Updated by a_ghosal
          Dear Parle Customer Care,

          I don't think you have read my complaint very carefully. "'7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries." - I have been writing to their customer care, both over email and twitter handle regularly since Sep'26th - however, they show no intention of responding.

          On your second point, "'7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries." - I wrote an email to your customer care - you replied with a voucher code which was invalid and then directed me to paytm.

          Since i bought Parle's product, the liability and consumer satisfaction should lie with Parle and not with Paytm.
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            P
            Prince rajneeti
            from Ahmedabad, Gujarat
            Oct 4, 2017
            Resolved
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            I didn't get my hide & sike and snikkers cashback which you had give a scheme of 15 ruppes and 20 ruppes scheme i used it for only once and still it's not working they says that plz put it correct or it is used before, when i took the product it is packed and i didn't give it to any one but still that code it not working, till now i only get 1 coupon right other 4, 5 code was not working. What can it get wrong plz check it out... If you want that code to check i can give you, waiting for your response so plz help me out
            Nov 5, 2017
            Complaint marked as Resolved 
            Parle customer support has been notified about the posted complaint.
            Verified Support
            Oct 05, 2017
            Parle Customer Care's response
            Kindly contact our customer care cell for more assistance..

            Snickers is not our product.
            I m purchare a biscuit but when i entering the promo code its show not valid viucher code

            facing problem in getting hide & seek and snickers cashback - Comment #2877344 - Image #0
            I entered the hide and seek pack code in paytm mall site as written on the pack then it logged in to my account but I did not receive the cashback. please resolve it soon.
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              D
              Ditu1308
              from Jalpaiguri, West Bengal
              Oct 3, 2017
              Resolved
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              I had bought a parle hide and seek pack which should give me a cashback of rs 15 on paytm. But i didn't find any promo code in the pack. I am from cuttack, odisha. I looked at the terms and conditions and confirmed that the offer was valid. I did scan the qr code in paytm mall app. But when it asked for promo code, i searched everywhere inside and outside the pack, but couldn't found one. Intentionally or unintentionally you have done a business which is regarded as fraud. Look into this matter.
              Nov 4, 2017
              Complaint marked as Resolved 
              Parle customer support has been notified about the posted complaint.
              Verified Support
              Oct 04, 2017
              Parle Customer Care's response
              Kindly contact our customer care for more assistance before reacting anything like this.
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                R
                Rustam Ahmed
                from Duliagaon, Assam
                Oct 2, 2017
                Resolved
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                Address: 781315

                Dear parle,

                I am rustam from barpeta road, assam. I have just bought 10 packs of parle bakesmith marrie biscuite with the valid paytm cash back offer printed over it. But when i have opened the packs there was no promo code printed anywhere in the pack.in such a condition, this is a case of complete fraud as the customer have bought the product but it had failed to fulfill customers​ needs.
                Nov 17, 2017
                Complaint marked as Resolved 
                Parle customer support has been notified about the posted complaint.
                Verified Support
                Oct 03, 2017
                Parle Customer Care's response
                Kindly contact our customer care cell for assistance before reacting anything like this.
                I got prmo code but when i apply to paytm that saying tis code was used ones but i did not used that code what i should now
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                  J
                  JOHN NEELANKAVIL
                  from Kizhake Chalakudi, Kerala
                  Oct 2, 2017
                  Resolved
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                  I am john. This is for the second time i'm buying the parle bakesmith 30₹ pack having free paytm money of 18₹. This time also i was cheated as both the time the show the promo code as invalid one. When i didn't get for the first time i don't care now again when i bought another one and tried also same response. They are doing big sort of cheating to prompt their product.
                  +1 photos
                  Nov 3, 2017
                  Complaint marked as Resolved 
                  Parle customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 03, 2017
                  Parle Customer Care's response
                  Kindly contact our customer care cell for assistance before reacting anything like this.
                  My paytm id is [protected] and I didn't got unique code in hide and seek packet I had taken 2 packet n I had the picture of tht plz resolve the issue

                  bakesmith - Comment #2869941 - Image #0
                  I have 4 packets of the product. But when I scanned it shows error. The Bar code is[protected]. I am supposed to get Rs 18 as Paytm cash. I have 4 such packets.
                  My mobile is [protected].
                  emai [protected]@gmail.com
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                    R
                    Rahul Rangnani
                    from Mohan, Uttar Pradesh
                    Oct 1, 2017
                    Resolved
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                    Respected officials of parle, i am rahul rangnani from ajmer, rajasthan. I have just bought parle bakesmith the english marie biscuits with the valid paytm cash back offer printed over it. But when i have opened the pack there was no promo code printed anywhere in the pack.in such a condition, this is a case of complete fraud as the customer have bought the product but it had failed to fulfill customers​ needs.
                    Nov 5, 2017
                    Complaint marked as Resolved 
                    Parle customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 03, 2017
                    Parle Customer Care's response
                    Kindly contact our customer care cell for assistance before reacting anything like this.
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                      A
                      Abdulkader Ratlamwala
                      from Mumbai, Maharashtra
                      Sep 27, 2017
                      Resolved
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                      Address: Mumbai City, Maharashtra, 400059

                      Hi,
                      I have purchased one of your backsmith Marie product which have 18 rs paytm cashback offer and got a code for paytm in the pack but that code is not getting redeem & code is not clear also.e verytime I try to redeem it take back me to login page after getting login also . Please let me the that unique code is of how many digit as the first letter is not visible.
                      Awaiting for your reply.
                      Abdulkader
                      Matol, andheri east.
                      Mumbai [protected].
                      Oct 29, 2017
                      Complaint marked as Resolved 
                      Parle customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 28, 2017
                      Parle Customer Care's response
                      For more assistance, kindly contact our customer desk as per the information mentioned on product packet.
                      Main kam se kam 10000/=rupye ki toffi 2 montes main leta hu lekin chhatari ke distributed ke jyada nakhre hai islye mujhe aap ki compny ka maar bechna hai islye meri byabstha ki jaye
                      I bought parle hide n seek worth rs.30. i logged in to the respective website and entered the promo code.After that it asked me to enter my registered mobile number and password. I filled all those details.But still i did not got cashback.
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                        M
                        Madan Manoj
                        from Hyderabad, Telangana
                        Sep 26, 2017
                        Resolved
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                        Address: Hyderabad, Andhra Pradesh

                        Today i purchased parle bakesmith biscuit. I find 18rs paytm code inside the packet and tried to reddem the same. But sadly it shows that invalid code. Why is it like that. I trusted parle brand but it cheated me. I need a valid promocode. My code number is 3f3kjw4yqwwz. I need a valid promocode so that i can redeem my rs18 paytm cash. Hoping for possitive reply.
                        Oct 28, 2017
                        Complaint marked as Resolved 
                        Parle customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 27, 2017
                        Parle Customer Care's response
                        Kindly contact our customer care cell for more assistance as the information mentioned on the product packet.
                        So fraud people, they are asking your ATM no, CVV No and then asking OTP that has been received on the mobile no. Please take some action against these fake people as they are drowning the name of the company and making people fool by asking OTP .
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                          M
                          Mohan Krishna Shinde
                          from Pune, Maharashtra
                          Sep 25, 2017
                          Resolved
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                          Address: 411037
                          Website: [email protected]

                          Surve 662 / 1+2 uma flat no 201, bibvewadi
                          Pune-411037.

                          Mob : [protected]

                          25, sep-2017

                          Parle manufacture team
                          Vehicle oil mark
                          Parle consumer cell care team
                          Mumbai 400057
                          Dear parleji

                          On 02/09/2017 bought parle biscuit :monaco batch no. Sp 1c p i /net wt 200 gm/rs - 25/pcked 01092017 made this purchase at d'mart, satara road on dated 17/09/2017

                          Unfortunately, your product has un hygenic because we have found on one picec of biscuit patch mark of vehical oil on it (It must be a shut down conveyor or maintenance activity done on same conveyor line).

                          To resolve the problem, enclosed are copies

                          1. Wrapper of package and 2. Piece of biscuit which having a oil mark

                          I look forward to your reply and a resolution of the matter

                          Please contact me at the above address or by phone

                          Pl find attachment

                          Sincerely,

                          Shinde mohan krishna
                          [protected]
                          +1 photos
                          Oct 28, 2017
                          Complaint marked as Resolved 
                          Parle customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 26, 2017
                          Parle Customer Care's response
                          Kindly contact our customer care for more assistance as the details mentioned on the product packet
                          I'm purchase biscuit packet, parle bake smith, marie. Rs 18 cash back print, but scan not done, so cash unable to add. Please resolve and inform.

                          parle monaco/200gm pack one piece biscuit have vehicle oil mark on it - Comment #2863754 - Image #0
                          Dear Shinde Mohan Krishna, Your complaint requires inspection by regulatory authorities to verify and take action against the manufacturer / distributor as the case may be. Please file complaint with your area District Designated Officer (Food Safety) for resolving the issue. Dept / Manufacturer will respond only if you directly contact them rather than posting in public forums.
                          I also didn't find any coupon code inside hide and seek biscuits which mention about free 15 cashback.Its really very bad strategy to make themselves in higher sales and never expected from such companies.It is unsatisfactory.
                          I bought Hide and seek biscuit worth Rs 30 and said there is a cash back of Rs 15 in Paytm. But when trying to do as per the instructions I noticed there is no promo code inside the packet. This a true case of cheating the customers by false advertisement. I hope Parle come with a solution to this.
                          The code in the packet is faded and not visible, causing inconvenience getting 12/- cashback.

                          parle monaco/200gm pack one piece biscuit have vehicle oil mark on it - Comment #2869383 - Image #0
                          parle monaco/200gm pack one piece biscuit have vehicle oil mark on it - Comment #2869383 - Image #1
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                            M
                            manju wadhwa
                            from Delhi, Delhi
                            Sep 25, 2017
                            Resolved
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                            Address: New Delhi, Delhi, 110014
                            Website: Paytm

                            I have bought a blacksmith biscuit which offers rs 18 as a paytm cash. First of all it is very difficult to find a code in this wrapper. When you find it & after using all your vision capacity you put the code to redeem in paytm sight it says invalid code. Totally fake company. I will never buy a product which will offer pytm cash. Totally distaster.
                            Oct 28, 2017
                            Complaint marked as Resolved 
                            Parle customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2017
                            Parle Customer Care's response
                            Kindly contact our customer care cell for more assistance..
                            one should not cheat people by giving fake offers.
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                              V
                              vs.dinuraj81
                              from New Delhi, Delhi
                              Sep 23, 2017
                              Resolved
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                              Resolved

                              Address: Ghaziabad, Uttar Pradesh, 201009

                              Similar to the complaint earlier. I bought parle hide and seek packet as it stated 15 paytm cash back. But neither got any coupon inside or printed inside. The scan app from paytm mall does not work either. Please stop this false marketing strategy to increase sales otherwise the trust the company had built in so many years with customers will go and no one would ever buy parle products.

                              Everyone please be aware of the marketing strategies that these companies follow.

                              Thanks
                              Oct 26, 2017
                              Complaint marked as Resolved 
                              Parle customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 25, 2017
                              Parle Customer Care's response
                              Kindly contact our Customer Care Cell contacts as mentioned on the packet for further assistance.
                              Parke bakesmith offer code using problem.batch:KL 24 C B. Please this problem solve.

                              false marketing by parle. please do not buy parle products - Comment #2863730 - Image #0
                              false marketing by parle. please do not buy parle products - Comment #2863730 - Image #1
                              I was enjoying my biscuits (parle magix) and suddenly i saw a big hair inside the packet of the product. It was disgusting to see that the biscuits is not made with hygiene care. I will not recommend parle biscuits except parle g.

                              false marketing by parle. please do not buy parle products - Comment #2866244 - Image #0
                              I did purchase a parle bakesmith Marie and get a coupon code of 18 rs but I tried that to add such coupon code to my paytm account but message comes that that is a invalid code.so kindly consider my complain all about this.

                              Chakrapani Kar
                              [protected]
                              [protected]

                              false marketing by parle. please do not buy parle products - Comment #2866286 - Image #0
                              false marketing by parle. please do not buy parle products - Comment #2866286 - Image #1
                              I brought 7 packets of hide and seek biscuit from Reliance fresh, sanikpuri secundrabad and I should recive rupees 105 but I only received 15 rupees . Not expected from company like Parle.we are regular customer of Parle and prefer only Parle biscuits. Pls give cashback as fast you can.

                              Regards
                              Sourjit Behera
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                                S
                                Shrnk
                                from Bengaluru, Karnataka
                                Sep 23, 2017
                                Resolved
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                                Resolved

                                Hello,

                                I have purchased hide ans seek packets from d mart store in banglore.
                                I tried to redeem paytm cash to my paytm wallet but its not working.
                                I tried it with several packs. This is a chit with the customer.
                                Parle is such a big brand & such a fraud just to increase sell of it's product?
                                Such a shame.
                                Resolve the issue if at all something is left within you.
                                Oct 27, 2017
                                Complaint marked as Resolved 
                                Parle customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 25, 2017
                                Parle Customer Care's response
                                Kindly contact our Customer Care Cell contacts as mentioned on the packet for further assistance.
                                same as me...i had purchased guess 5 packets of hide and seek in chandigarh...same problem i am getting...guess this scheme is itself a fraud..
                                Hello,

                                I had purchased Parle Hide and Seek packet which had 15 rupees payback offer but when I tried to redeem it, it is saying you can only use the code for once when I am entering it for the first and unable to redeem it now.this is not right behaviour.
                                Fraud, I would like to do a YouTube video on this scam and publish to all my 100000 followers and will ask them to share the same on all media. The code inside is all rubber and nothing is visible to use. I have taken the photos of these packets to publish
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                                  Y
                                  Yogeer45
                                  Sep 21, 2017
                                  Resolved
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                                  Resolved

                                  Address: 400057
                                  Website: www.parleproducts.com

                                  Notice to parle company!

                                  For misleading and misguiding consumers!
                                  It is "unfair trade practice"

                                  I have lodged two (02) the complaints for:-
                                  (1) "defective adulterated & inferior" export quality parle - g biscuits

                                  (2) "defective" parle monaco biscuits for "foreign" material is embedded
                                  In the biscuit.

                                  Parle company says "resolved" on consumer complaint web site.

                                  Parle company is "liar"

                                  Both the complaints are not resolved till the date (21 september, 2017)

                                  Parle company misguiding as well as misleading consumers.

                                  I may take legal action!!
                                  Nov 5, 2017
                                  Complaint marked as Resolved 
                                  Parle customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 25, 2017
                                  Parle Customer Care's response
                                  Kindly contact our Customer Care Cell contacts as mentioned on the packet for further assistance.
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                                    D
                                    Draco
                                    from Mumbai, Maharashtra
                                    Sep 21, 2017
                                    Resolved
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                                    Resolved

                                    I recently purchased a parle hide and seek pack worth rupees 30. There was an offer of rupees 15 paytm cash on that hide and seek packet. I brought the packet and entered the code inside it via my paytm app. It showed invalid code after i entered the code. I tried five times but still it was showing invalid code only. After many attempts the result was same. Parle company is playing fraud tactics to attract customers. I want my fifteen rupees back which they owe me. Please do take my complaint seriously. I want my money back!!!
                                    Oct 25, 2017
                                    Complaint marked as Resolved 
                                    Parle customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 22, 2017
                                    Parle Customer Care's response
                                    Kindly contact to our customer care cell contacts for more assistance..
                                    I can guess there are 3 scenario :

                                    1) Probably you are putting code in invalid page or section.
                                    Google "paytm mall hide and seek", click on first result
                                    Enter the code there.

                                    2) Maybe you are putting code wrongly.

                                    3) The code must be expired.
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                                      pravinkyatham
                                      from Mumbai, Maharashtra
                                      Sep 20, 2017
                                      Resolved
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                                      parle g - biscuit expired & outdated product

                                      Address: 400078

                                      To
                                      Parle products pvt. Ltd
                                      Mumbai

                                      With reference to the above subject, i have purchased a parle g biscuits-800 grams - rs.60/- packet on 29.08.2017 at 01.30pm this afternoon from one shop in bhandup west - mumbai 400078. I had 2 packets of biscuits with my parents, we got vomiting, then i suspectly just check the biscuit pocket. I was shocked..? The manufacturing date of this parle g biscuits - biscuit packet...
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                                      Shailesh Britia
                                      from Bengaluru, Karnataka
                                      Sep 20, 2017
                                      Resolved
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                                      Address: 560068
                                      Website: www.parleproducts.com

                                      I bought a parle platina hide seek packet worth 30 rupees which said that i would get 15 rupees as paytm cash. However after opening the packet i could not find any promo code printed inside the packet. Never expected fraud promotional and marketing tactics from such an established company.

                                      If they didn't intend to give the cash back why they are advertising it.. Strong action should be taken against such fraud done by companies to increase their sales..
                                      +2 photos
                                      Oct 22, 2017
                                      Complaint marked as Resolved 
                                      Parle customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 21, 2017
                                      Parle Customer Care's response
                                      Code is very much visible in the picture you have sent..

                                      for more assistance kindly contact to our customer care cell as the details given on the packet.
                                      Give my paytm 15 rs
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