[Resolved] Parle — parle and paytm defrauding customers together

[Resolved] Parle — parle and paytm defrauding customers together

A a_ghosal from Mumbai, Maharashtra

I bought parle bakesmith biscuits with valid paytm cash back offer printed over it. But when i opened the pack there was no promo code printed anywhere in the pack. Following which, i reached out the paytm customer care in twitter on sep'24 - however, paytm refused to provide any response. Following that, i reached out to parle customer care over email - they replied with an invalid promotional code on sep'26. When i reached back to them, parle refused to take any further responsibility. This is a clear case of defrauding customers with collusion beween parle and paytm. I am planning on taking legal actions against both of them. Let me know if anyone wants to join in. Was this information helpful? No (0) Yes (0)
Nov 18, 2017 Complaint marked as Resolved Parle customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Parle Customer Care's response Dear Mr. Ghosai, Kindly follow the link provided at No. 7 on the packet under the caption of 'How to add money?' it says, '7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries. Also contact our customer Care Cell for any assistance/help as per the details given on product packet. Oct 10, 2017 Updated by a_ghosal Dear Parle Customer Care, I don't think you have read my complaint very carefully. "'7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries." - I have been writing to their customer care, both over email and twitter handle regularly since Sep'26th - however, they show no intention of responding. On your second point, "'7. For any assistance/Queries reach out to www. paytmmall.com/care. Write a mail to paytm by following the link, they will revert to you on such queries." - I wrote an email to your customer care - you replied with a voucher code which was invalid and then directed me to paytm. Since i bought Parle's product, the liability and consumer satisfaction should lie with Parle and not with Paytm.
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