Parul Group of Institutes — ineffectiveness of the international students admission cell

One of the employees at the isac office, did not check my documents thoroughly and took time to serve international students. As a result of his fault i had to pay a $30 fine for delaying to apply for the frro because of his fault whilst i had paid my tuition fees in full before arriving at parul university, which was a mandate for one to be eligible to apply for the frro. Being an international student and
Unfamiliar with these procedures, i feel i have been treated unfairly and i would not consider influencing someone to come and learn at parul because of the bad treatment i received from that office. I am suffering because of someone's negligence, because money is hard to get because i am far away from home which is zimbabwe. Your help will be greatly appreciated.