Parveen Travels — a/c, reading lamp not working, no grievance redressal mechanism

Address:

Chennai, Koyambedu, near Vijayakanth marriage hall, 620018

I am now travelling in a ac sleeper parveen travels bus commuting between chennai and kodaikanal. My sleeper no is l4. The passengers husband and a wife coming from dubai were allotted seat no. L.1&2.in this bus all the double beds, ac is not working. The bus crew said there is some problem in ac. They knew even before the bus started. They are collecting exorbitant price 1500. The couple is terribly upset and their enjoyment mood to go to kodaikkanal all gone. My reading light is not working. The bus leaves at 8.15 pm. How can we go without reading.