Parveen Travels — bus failed to pick up the customer properly

Address:

Madurai, Tamil Nadu, 625706

Hi
I have booked ticket in parveen office tirumangalam madurai. Ticket details are given below. My boarding time &pick up time is 9:30 pm. I got a call from parveen office @ 8:40 pm (An hour before boarding please note : no other information was given before that regarding early bus arrival) saying that bus had already reached office. I also told the respective tirumangalam parveen manager that i will be there within 15 min to board the bus. As i said i reached office within 15 min. I am very shocked to hear from tirumangalam manager that the bus has already started. I am very much disapointed. I'm a single lady travelling to chennai. I need some attention on this.

Tid: bspt[protected],
Thirumangalam to chennai,
Travel date: 02/08/2017,
Seat no: 16,
Boarding point: thirumangalam,
Boarding date: 02/08/2017,
Boarding time: 09:45 pm
Landmark: near bus stand,
Contact: [protected]